09-24-2020 02:49 PM - edited 01-05-2022 05:03 PM
I received the promotion of $20 bonus reward if you refer a friend before September 23rd. It turns out 4 of my friends switched over. I got 4 separate text messages acknowledging that I refereed 4 different friends. As of today I only received 1 $20 bonus reward. There was no indication that it was a one time use offer. Really I should receive a total of $80 in bonus rewards. If they had stipulated this 'clause' I would have put one referral under my husbands account. I have the text message saved to see requirements in order to receive this reward. How do I go about getting my full bonus reward?
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09-24-2020 02:59 PM
@Leticia2 wrote:Thank you for your help! It is frustrating that wasn't mentioned. If we had known each friend would have referred the other etc. I guess we know for next time.
@Leticia2 I'm afraid your new friends wouldn't have been able to take advantage of this bonus as it was only available to customers who received the text offer from PM.
09-24-2020 02:59 PM
Oh, ok. Thank you for this.
09-24-2020 02:58 PM
@Leticia2 that would not have worked out either for you.
Only people that received the text message would have been eligible for the $20. It was for members that had low referrals. So your friends just signing up wouldn't have qualified for the $20.
09-24-2020 02:57 PM
Ok thanks, I didn't see that. I was only going by what was sent in the initial text message.
09-24-2020 02:57 PM
$20 bonus referral is only applied to the first referral.
But you should have $4 refer-a-friend reward on your overview page after login.
You will be getting $4 credit to on your renewal date as long as your referrals stay with PM.
09-24-2020 02:56 PM
Thank you for your help! It is frustrating that wasn't mentioned. If we had known each friend would have referred the other etc. I guess we know for next time.
09-24-2020 02:54 PM
Confirmation by Catherine from Public Mobile on this link.
"The $20 referral bonus is one-time only. It's on top of the existing Refer-A-Friend reward of $1 per 30 days for each friend, as long as both remain active customers. The referee will get the one-time $10 reward per usual.
Hope this helps!
Catherine"
09-24-2020 02:53 PM
I wish we could all get that $80 discount but it’s only one time. You’ll still receive a good ongoing discount on your bill.
09-24-2020 02:52 PM - edited 09-24-2020 04:01 PM
@Leticia2 wrote:I received the promotion of $20 bonus reward if you refer a friend before September 23rd. It turns out 4 of my friends switched over. I got 4 separate text messages acknowledging that I refereed 4 different friends. As of today I only received 1 $20 bonus reward. There was no indication that it was a one time use offer. Really I should receive a total of $80 in bonus rewards. If they had stipulated this 'clause' I would have put one referral under my husbands account. I have the text message saved to see requirements in order to receive this reward. How do I go about getting my full bonus reward?
@Leticia2 You'll only get $20 once.
09-24-2020 02:51 PM
It was a one time only offer for $20. Not per referral. The correct amount of $20 was applied to your account.