Forgot Username and password

[Tabatha]

How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?

[RosieR]

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@popping wrote:

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@Tabatha wrote:

How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?

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If you activate your PM plan in-store, your need to create your self-serve account first.

https://selfserve.publicmobile.ca/self-registration/

If you activate your PM plan online, your self-serve account was created alread.

Did you received a welcome email from PM?

If yes, use that email address and the password provided to login your account.

If no, there may be a typo on your email address during activation.  Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/

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@Tabatha this one ^^^^^ by @popping .  If you didn't receive a Welcome email, then you have to create a self-serve account, here is how.  

I hope this helps.  Let us know what happens.  Cheers!  

[popping]

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@Tabatha wrote:

How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?

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If you activate your PM plan in-store, your need to create your self-serve account first.

https://selfserve.publicmobile.ca/self-registration/

If you activate your PM plan online, your self-serve account was created alread.

Did you received a welcome email from PM?

If yes, use that email address and the password provided to login your account.

If no, there may be a typo on your email address during activation.  Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/

[Jb456]

For self serve account the username is your email.

Does it give any error message?

Have you tried the forgot password link?

https://selfserve.publicmobile.ca/forgot-password/

If nothing works you have to speak to moderators. 

 

Or via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr · Accepted solution]

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@Tabatha wrote:

How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?

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@Tabatha   Yes the email address is your username.  Double check that there's no typos and if the forget password link doesn't work for you then contact moderators via SIMon chatbot ? mark bottom right of your screen or private message Moderator_Team for help here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Helpershelper]

@Tabash 

Hi there, when you entered your email in the forgot password box did it say it wasn’t recognized or something. I would enter your email in the forgotten password box and go from there.