Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
'm sorry to say but the number is still not working on my phone. It works fine on another device.Just a recap.I was with FIDO, as well as I have a SIM card back from India. I ported my number and thereafter on inserting the Public mobile sim none of ...
How can I suspend my number whilst in transit? What if I found out that the giver made a phone call with my sim to a scammer? What should I do when I receive the sim to protect myself?
I put my sim card in a different phone, works well but cannot call out of local area, or get my voice mail, says I do not have long distance add on , but my plan is unlimited talk and text cross canada,,Have tried doing the lost phone, suspend se...
What was your sign up experience like? Apparently, my ESN didn't take and now I'm waiting for a response using new IMEI data. I wanna get going with Public Mobile! Did you run into any issues? Topic is meant to be fun/light...
hi, I have 2 friends using Public Mobile. I can call their numbers before.when I call their numbers, it asks me to leave the voice mail. while they can call me correctly. I can their numbers in the same address, I want to fix this issue in person. th...
when certain Bell landlines call my cell, it shows as no caller id, bell has said this is because of public mobile needing to update their service?? The said landline(my parents) always showed before, they has their service updated and this happened...
I recently changed user name (in case that has any bearing). Often when I reply to someone, it shows success but when I go to the reply it has disappeared. Any ideas?
Is there a feature that calculates the total data used for previous months vs the breakdown for the current month (or past 3 months) under view usage history in order to compare changes in usage month over month for the last couple of years?
Hello, I’m wanting to switch over to public mobile from Koodo. So far I have only ordered the SIM cards. I have a PREPAID plan with Koodo. Do I need to activate the SIM cards with a new account and use a temporary number before I contact the m...
i just got this phone and plan on nov 11 2020 and it is the $15 plan but it is now saying I don't have long distance to call, i'm not even calling long distance. I am calling local numbers and it will not let me. I can text and receive calls but not ...
I got my brother a SIM card and plan while he was in visiting from overseas and it was set to be prepaid from my account every month. My brother had not setup an online account with login, and is now back overseas with the SIM card. I cannot login to...
Hi.I have a 100 mins Canada wide call included in my plan but recently I was not able to make calls and been informed that I need to make an add-on. I'm very much certain that I did not used up my 100 minutes. Please help me resolve this issue. Than...
Under Plans it states "All our plans include these features: Call Display, Voicemail and Conference Calling." - no mention of call waiting.But I saw somewhere (can't find it again) that all unlimited calling plans include call waiting.Does $15 plan i...
I have to say that my experience with PM's login process has been incredibly frustrating. I've already got one sim card for my daughter's phone. I'd like to get two more for my other daughter and my wife. When signed into my account, I select two sim...
I am changed from the $25 plan to the $15 plan effective next renewal date. Should the "Payment for Next Cycle" field be updated to $15 from $25 immediately to reflect the change? "Payment for Next Cycle" still shows $25.
