Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Turns out this happens in very small amounts as phones with LTE ON oscillate between 3G for calls and back to LTE. At least, according to this post: https://android.stackexchange.com/questions/82837/4g-mobile-data-being-used-even-when-mobile-data-set...
Hi Please I would like my phone number reinstated. I am having trouble contacting you. Please call me 438-***************. I wish to keep my old number. I have called you over 3 months ago and left you my credit card number. Please call me!!...
I activated an unlocked international phone on the $30 talk text and data plan yesterday. The phone is connected and active. Data works as well as the ability to send and recieve text messages. However when trying to make phone calls the device just ...
Can anyone tell me how expensive it is to text back to Canada from Cuba
I recently switched to public mobile, I picked the $40 plan...thing is, I can not access the internet, why is it that I can't access the internet with my phone when I am suposed to have 2GB of Data with this 40$ plan?
Just great, an error message at 12am PST: "Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."Come 8am PST to confirm, my...
Hi, I ported my number 8097******* from Karnataka IDEA to Karnataka Vodafone on 18th April, 2018.After porting, I am not getting any incoming STD calls from Airtel. It's telling that number does not exist. I got to know about the issue when my family...
Hi there, I was a former Public Mobile customer on the $120/12GB 3 months plan. Around 1.5 months ago, I migrated to Koodo when Public Mobile sent out text messages for Koodo's $40/6gb plan. I am unable to login to my Public Mobile account now becaus...
Hi. I want to pause my phone for 4 months. Can you tell me how to use pause service? I have a 4gb 52$ promo now , but If I pause phone, this promotion is removed? And is there any additional fee for pausing?
So far every ticket I have submitted to the mod team has taken 4 - 5 days to get resolved. Often going full 24 to 48 hours before a single response back. When receiving a response its some bull**bleep** canned email, and they didn't even bother to ...
need help unlocking my account, I cannot sign in to look at my account details. @CS_Agent Thanks in advance. I can PM my details to locate the account
I bought a sim card and a 25 dollar voucher last week on April 19th. On the day of the activation, my self serve worked, but my sim card doesn't seem to be activated. It was available upon the registration, and now it isn't. But today I tried to ge...
I cannot log into my account it keeps on locking me out I tried everything even to rest passwords still won’t let me in and I’m getting frustrated with this service that it is not good at all in helping me ...
hey public mobile-team! unfortunately my SIM Card was not delivered after 20 days now - is there a way to track the shipping of the card? If not, can I give you guys the order number to see what you can find out? @CS_Agent Thanks in advance!Kevin
Hello PM Community,Sorry if this is the wrong place to put in this request, but I am looking to activate/unlock an older iPhone 4S I had purchased when I was with Bell. My contract expired years ago, and I've since gotten rid of the SIM card they gav...
Hi, I'm new to Public Mobile and I successfully ported my Telus prepaid to Public Mobile without any issues using the same email address. I just used the account number, pin, name to port. Anyway, I read people are getting issues with the refer-a-fri...
I have purchased the "400 min Intl Long Distance" add-on, but whenever I try to make an international call, an automated message says that I do not have the proper talk plan.
i have been with public mobile for years but recently switch to koodo but now want to switch back
Hi,I'm having an issue with my phone and I think it has nothing to do with the settings of my phone.The thing is that I can make calls but people can't call me because the call goes straight to voicemail.I already tried to reboot my phone,I tried tak...
Hi... I am completely stumped This exact same thing happened to me this week, I was receiving the same msg 'hi, public mobile here...' despite the fact that I have been a customer since last September and my account is paid up till June (I am on ...
my credit card expired and so my account is overdue, but when I update the expiry date it says my credit card company wont authorize it. I change to an new card and it too is rejected. I have no issues with either card elsewhere. I change browsers an...
Hi all, & @Moderator_Team I am seeking clarification on plans that include bonus data (at least 3 PM plans right now).Is that a one-time bonus, or ongoing every billing cycle?I searched through here and one person said it is ongoing but I wanted to b...
My cellphone has got no signal connection at all, since I activated the sim and paid for in full , I have tried different devices but all it shows is telus mobility and no bars and network "unknown" , does anyone Else had similar problem ??
Thanks to another user on the community I was able to opt out of promotional text offers from Public Mobile (I still get my notifications of plan renewal etc, just no more promotions), but seriously, I understand Telus wants us Public Mobile customer...
My last plan expired. I want to change for a new plan. New plan is: 90 days, unltd prov talk, unltd int text, 3g + 3g bonus data. The cost is 120$ + rewards. I have already payed the exact required funds for it. I dont have access to WIFI except for ...
So I placed an add-on for 200 long distance minutes hoping I can use these to make calls locally as well, however I cannot make it recurre calls
Hi All,Is there a chance the 4G LTE 40 dollar plan will be offered to the existing loyal PM customer again in the near future?
Hi everyone,I like to text a lot when I am out of Ontario, I am curious why Public Mobile does not offer an add on that is unlimited Canada wide text only or maybe an unlimited Canada wide call + unlimited Canada wide text? wouldn't it be nice if tha...
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