Community

Plan saying I still owe money even though it has been subtracted from bank account

My Father's phone plan is with Public Mobile. He says he paid off his expired plan yesterday ($30.51 was deducted from his bank account) But at 8 am this morning his service was disconnected and he is still being prompted by Public Mobile to pay $28....

Why can't I receive incoming call and text msgs after porting my phone

Data usage

Help! Why does my data usage record from Public Mobile not correspond with what my phone usage tells me? My phone cycle usage is set from the 1st till the end of the month.  Atm P.M. told me I have no data left but my phone tells me otherwise?? Phone...

New account log in issues

So I just created a new account and ordered a sim card. When filling out my postal code it did not like the one I entered and gave me the option of selecting from a list. When I selected from a list it autocorrected the entire address and I didn't no...

Call Forwarding Option

Hello, my iphone 5 had a call forwarding option on and it fell into water. Phone is wrecked but when I use that sim in different phone and somebody calls me it forwards the call to my other number. Is there any way i can disable from public mobile en...

Why dont I see my yearly rewards?

I have 40$ plan with public mobile. I forgot exactly which month of 2019 I signed up but it has been one year for sure. I dont see my yearly rewards. $1 off every bill.  Please help

phone died

My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?

Text messages

I've just signed up with public and ported my own number. I can call, text and receive calls but I cannot receive texts. It's now been over 3 hours since the porting was activated. Please help!

Issues registering account after credit card expired

The credit card used to make payments for my son's account has expired. The site will not let me register an account to update payment information, when I put the existing phone number in, it tells me "The phone number entered is invalid or you may h...

SMS Issue

Hello, I have been with Public Mobile for 6 months now and noticed that some text messages that I send are not being received (and vice versa).  I have an iPhone 8 and is affecting Android users. I tried rebooting my phone, but do not seem to resolve...

Never Received Sim card

Hi There, I bought a SIM card back in JANUARY! And I never got the Sim card, I have been trying to get in contact and sent already 2 emails through Simon chat thing and nothing. what can I do?

Outgoing calls Issue

Hi, I have a limited 100 min Canada wide talk plan with other default services. Though I do not make many outgoing calls but all allowed 100 mins have been used. After checking my usage history, I came to know by default an outgoing call is going to ...

Incoming call can’t recive

I port my number lucky mobile to public mobile 4 day ago but out going gud work incoming coming call can’t recive my phone number 647******* Edited by srlawren to mask out phone number, in accordance with community guidelines

what is the best practice now activate and port the number from Telus

Hi, I might be repeating some obvious questions. But I browsed through the forum and found some contradictory information.I have PM sim ready to activate and I am going to port a Telus mobile number in. What's the best practice as of now? Activate an...

Inability to pay monthly mobile subscribtion with credit card

Hi, I've been trying to pay my monthly mobile subscription but it's not going through and I'm on autopay. I keep getting the message "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not...

Order no. 212568 - sim not yet received

Hi PM team, I ordered sim online but still after 7 days I have not received it yet at my address. Order number is 212568.Please provide me status of shipment.Thanks

US data add on not working

Hello, I have added US data to my plan (which I have done multiple times before) and it's not working this time.  

Multiple calls from SIN fine scammers

Hi, over the past couple days both my wife (who is also on public mobile) and I have been getting multiple calls a day from different phone numbers with an automated message saying there is a problem with our social insurance number and need to pay b...