Community

Resolved! I want to transfer my Koodo number to my new PM account

Resolved! payment made two times in our statement.

Hi public mobile We tendered on Mar. 25 2019 .at Market Mall Calgary My phone No are xxxxxxxxxxx.Payment plan is auto payment using master card.You double charged July 17 and Aug 16 in Aug. master card statement.It should be 24 of every month.Please ...

Resolved! Port request

I'm trying to go through the automated support thing to get a moderator to change my number. I fill in all the fields and the "next" and "submit ticket" options are greyed out.What I need to do: I need to change my existing number to a number I have ...

Resolved! two accounts same email trouble

I have started a new account with my old phone number which I am transferring from another provider. So far something is wrong because I can not receive phone calls. I can make them, text and I have data. I cannot activate since it is my second accou...

Resolved! iphone not activated

So I just set up my account with public mobile and I put my sim card in and everything, and it says I have no service, and then a message pops up and says "Iphone not activated. If this Problem continues to occur contact carrier." so right now I just...

Resolved! Forgot password and security question

I forgot my password and security question 

Resolved! public mobile is **bleep** company and you have to stay away

Hi,I will lose my number because of neglect and lack of support in this company . I don't have any sms    and they can   not fix that. By the new procedure to transfer your number you have to answer with sms that you are agree . If you don't have sms...

Resolved! PIN number not recognizing

Need to pay my bill PIN number won’t work need help Frank 

Resolved! Voicemail Error

When I try to call voicemail, it goes to a screen saying "error performing request unknown error". I saw a previous thread where the solution was restarting the phone, but I tried this and it hasn't fixed the problem.  I can see that people have left...

Resolved! I get a bizarre message when I log into my account.

When I log into my account, I can't do anything.It says I'm logged in, but this is the message I get on my screen: Dashboard/MessageNotaccessibleForCurrentAccount Dashboard/MessageNotaccessibleReturningMessage  When I tried to submit a ticket with SI...

Resolved! Changing from a Private Caller so that my FIRST LAST name come up on somebody's Caller ID

When I call people, it comes up as a private caller.  However, I would like my name to come up on the screen for people so they can readily identify me if I am not in their contact list.  How can I switch to this? 

Resolved! Friend's referral missed

My friend's referral code was missed when I signed up. Let me know how to fix this.

Resolved! Ported from Telus, Do I use the same IPRelay?

Hey all, I know Telus owns Public, and I had the IPRelay service on Telus. I'm just wondering if I just keep using the same site and login/password as I did before or do I need to sign up for a new one. If so what's the web site to get set up?Thanks ...

Resolved! Referral program

hi,  I forgot to enter the referral code when I activated my sin card.  Is there anyway I go to enter the referral code? 

Resolved! READY mobile network

I was out for a drive in rural southern NB today. Usually my phone/car display shows Public Mobile as the network followed by network signal strength. Today I happened to notice that for a period I was registered on the READY network. Anyone know who...

Resolved! SIM Password not working

I have an LGg6 and I got my IMEI number, Freedom mobile has not given me the unlock code, and when I use their online tool it also doesn't give me the code. I just cancelled my service with them to move to Public Mobile, but now I don't have a phone ...

Resolved! Payment

I have purchased 3 vouchers since yesterday and none of them have been accepted 

Resolved! Texting

I have the basic plan - $15 - .  Does this include unlimited texting within Canada.

Resolved! Fail to setup new account

Dear Sir/Madam,I am the owner of phone #***-***-****. As I haven't used it for some months, I even lost the SIM card.I have just bought a new SIM card and tried to activate it. After some failures to active it, I thought I can use a shortcut by loggi...

Resolved! I need help. I can not create my account.

I cant create my account. If i try to create my account, i have message: The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. But if I follow link and use my email I h...