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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 68613 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 72293 Views
  • 180 replies
  • 32 Bravos

Resolved! Samsung Galaxy S20 FE (dual vs non)

I know, I've driven some of you nuts with my indecision.  Guess what?I'm still unclear as the benefits of dual since I'll only have one telphone number.  Still, it gets mentioned so I fear like I am missing/misunderstanding something.So anyway, what'...

rossputin by Model Citizen / Citoyen Modèle
  • 7994 Views
  • 45 replies
  • 1 Bravos

Samsung

Is any new  samsung mobile offers

Saraniya by Great Neighbour / Super Voisin
  • 762 Views
  • 3 replies
  • 0 Bravos

Resolved! New phone number

I just signed on to PM from Fido and Fido will not transport my number after waiting 2 hours for service. And because I have no number I can’t set up a self-serve to get a new number or manage my affairs. Can someone please tell me how to get a new p...

dboychuk by Great Neighbour / Super Voisin
  • 1118 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation failed

I already activated the sim card but there is still no signal or network on the phone. I re insert the sim, shut the phone agian but still nothing. I tried putting a different simcard and it did work. But when i put the public mobile sim again its st...

Fai by Great Neighbour / Super Voisin
  • 3541 Views
  • 18 replies
  • 0 Bravos

Resolved! Activation SIM Card from Amazon with first month

Hello I purchase my SIM Card from Amazon and was under the impression It included my first months fee. When I signed up I entered my Credit card and it charged me the first month. Does any one know how I get the Credit added to my account?Here is the...

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ABC64 by Great Neighbour / Super Voisin
  • 6439 Views
  • 43 replies
  • 0 Bravos

oneplus 6t cant send picture in text

ok been 2 days playing with cell  i've done reboot remove sim card apn modified reset wifi mobile  data on off clear cache reset apn  and followed to the T with cap on and off for what needed to be>>what now any other person had this issue i have cha...

georayduc by Good Citizen / Bon Citoyen
  • 4531 Views
  • 20 replies
  • 0 Bravos

Resolved! Telephone transfer?

I started with Public Mobil a month ago—I thought I had transferred my number over from Bell at that time.  i have been sending and receiving text messages and able to make outgoing phone calls.  I have been trying to contact someone to help me becau...

emberlygreen by Great Neighbour / Super Voisin
  • 2369 Views
  • 10 replies
  • 0 Bravos

Resolved! Re: Need a phone number to speak to a customer service rep

I tried to purchase additional minutes last week but I ended up paying $100 by accident and then a payment was taken out today. In my account, it states another payment comes out January 4. $200 in a month is far too much.  Can I get a reimbursement 

TanyaForrest by Good Citizen / Bon Citoyen
  • 1791 Views
  • 9 replies
  • 0 Bravos

Resolved! Automatic Top Up

Hello,I would like to know why I was charged $7.00 for automatic top up fee last month. I don't want to be charged this fee again this month but I don't find out the way to cancel it. Could you help me to cancel it please.Thank you, Nhi Ho

Nhi_Ho by Great Neighbour / Super Voisin
  • 3517 Views
  • 19 replies
  • 0 Bravos

Resolved! Which free data gets used first ?

I notice that while I still have unused gifted data from last 2 years available...the More is Merrier data and LD minutes are being used already. It's not a critical issue...just curious why the older gifts aren't being consumed before newer.edited m...

hairbag1 by Mayor / Maire
  • 2000 Views
  • 8 replies
  • 0 Bravos

Resolved! International SMS from abroad?

Hi, I have an unlimited international SMS plan. Unsure if this allows me to send/receive SMS messages to/from international numbers whilst I am abroad?

Kcbass by Good Citizen / Bon Citoyen
  • 3874 Views
  • 12 replies
  • 0 Bravos

Resolved! I have a trouble with my service

Hi all I bought a sim card from public mobile yesterday and I created the account and did everything, the phone and send and receive messages and I can dial out but I can't receive incoming call. Could you please help me

Tawfik82 by Great Neighbour / Super Voisin
  • 2551 Views
  • 12 replies
  • 0 Bravos

warning to community members

If searching for refurbished android phone stay away from Ali Express website. They send substitute items that or old and useless. They will accept returns which will cost you almost as much as original purchase and according to the post office, are ...

donbobely by Great Neighbour / Super Voisin
  • 1065 Views
  • 4 replies
  • 1 Bravos

Resolved! Change Plan?

I've been trying to change my plan but I keep getting a "something went wrong" message and it prompts me to log back in. Everything else on my account works fine, but for some reason, this is giving me trouble. Any ideas on what I can do? I try log i...

Callan89 by Good Citizen / Bon Citoyen
  • 3400 Views
  • 17 replies
  • 1 Bravos

Resolved! international/long distance add ons

for 500 one-time Int'l LD bonus & 400min INTL Long Distance (incl CA & US), are they only available for long distance or can they be used for short distance calls as well?

jennypark1007 by Great Neighbour / Super Voisin
  • 1410 Views
  • 5 replies
  • 0 Bravos
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