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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Combat against spam. List of spammers.

First it was in person junk talk, then it's junk mail, then it's junk telegram, then it's junk telephone, then it's junk text or junk pager, then it's junk airtime on tv, then it's junk social media.. the list go on and on  Today, I received one olde...

Itsmynumber by Good Citizen / Bon Citoyen
  • 1011 Views
  • 7 replies
  • 1 Bravos

Drop Call

Drop calls exactly after 7 minutes three times this month so far.

Arman by Great Citizen / Super Citoyen
  • 1186 Views
  • 15 replies
  • 0 Bravos

Resolved! Expired account

On auto pay yet noticed that my status indicates Account status Expired     

alfie0120 by Great Neighbour / Super Voisin
  • 514 Views
  • 2 replies
  • 0 Bravos

Faulty SIM card?

Hello,I activated a new account.  The account is in order, my old Koodo account says that I have left. However, I have a "No SIM" message on the phone.  When I put a different Public Mobile SIM into the phone it works.  When I put, what suspect is th...

sheilastam by Great Neighbour / Super Voisin
  • 676 Views
  • 4 replies
  • 0 Bravos

Unable to recieve text messages after US Roaming Expires

Hoping someone can help as I've noticed this is a common issue. My roaming to the US expired today (I'm back in Canada now) but now I can't recieve any text messages.  People are recieving what I send but I get nothing back. Any solutions to this pro...

islipp by Great Neighbour / Super Voisin
  • 1047 Views
  • 8 replies
  • 0 Bravos

Unable to log into account

I accidentally set up 2 phone numbers to one email and can now only access one phone number when i would like to access the other number so i can change it to the number i had with my previous provider. i have reset my password and stuff and still ca...

New phone, no service

I have bought a new phone. It is unlocked. It recognizes that it is Public Mobile Sim but it has no service. Network says Not Available, Phone not allowed. I have called Apple and they say is a carrier issued as there are no blocks on the phone. I ne...

SharonBay by Great Neighbour / Super Voisin
  • 430 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone asking to sign in to public mobile

Hello,  My phone all of a sudden is asking me to sign in to public mobile. 4G internet doesn't work but phone calls do. My phone hasn't been dropped or exposed to water or extreme heat. I tried removing my Sim card and reinserting but no luck there. ...

darusso87 by Great Neighbour / Super Voisin
  • 1297 Views
  • 6 replies
  • 0 Bravos

problem on calling , receive and message

i already have the money on my acount but i can not use my service.i can not give a call,i can not also receive a call,no maasage,etc...Pin xxxxxxxxxphone number ;  xxxxxxxxxxxxx   information removed by computergeek541

gilles123 by Great Neighbour / Super Voisin
  • 559 Views
  • 6 replies
  • 0 Bravos

US Roaming - Unlimited Talk (10-day)

Hi,  I bought the "US Roaming - Unlimited Talk (10-day)", but it doesn't work (I am at California now). I noticed that the "US Roaming - Unlimited Talk (10-day)" I bought shows the under the "Plan and Add-Ons" in my account. However, it doesn't show ...

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andrewxie1990 by Great Neighbour / Super Voisin
  • 557 Views
  • 6 replies
  • 0 Bravos

Resolved! Talk stopped working

My daughter's phone worked well for the past three months now does not work of any type of calls incoming or outgoIng. How do I fix it

tlcg44 by Great Neighbour / Super Voisin
  • 643 Views
  • 12 replies
  • 0 Bravos

Public Mobile vs Telus

Just switched over to Public Mobile from Telus due to high plan costs. I am surprised how quick and easy it was. Porting my previous number took less than 10 minutes, followed the start guide shown here and I was good to go. If anyone is debating on ...

Recovery by Good Citizen / Bon Citoyen
  • 4725 Views
  • 29 replies
  • 11 Bravos

Cant make calls

My plan has 100 mins talks, but i can't make calls since yesterday. My usage history doesnt show the talk usage but show only data and text usage.

RunaSugiura by Great Neighbour / Super Voisin
  • 563 Views
  • 7 replies
  • 0 Bravos

Resolved! changed phones, having problems

So today I upgraded from a LG Nexus 4 to a Motorola Nexus 6. I used the same SIM card and never needed to modify it at all. The new phone shows Public Mobile up on top of the screen. The data works, the wi-fi works, I can make calls, but I cannot rec...

wolfepack by Great Neighbour / Super Voisin
  • 654 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM card at YVR

My friend is arriving at YVR and she would like to buy a SIM card there. Is there a store that sells Public Mobile SIM at the YVR? 

freely by Good Citizen / Bon Citoyen
  • 3576 Views
  • 14 replies
  • 0 Bravos

Resolved! Referral

Hi,I got a text message from PM said that you will need a special code for referral starting from next week.  So if my friend needs to do it(buy the sim card and join PM asap since she doesn't have a phone number now) this week can we still use the p...

mgch989 by Good Citizen / Bon Citoyen
  • 1141 Views
  • 12 replies
  • 0 Bravos

Resolved! Sorry, we’re unable to verify your email address.

When I go the this url and input my phone number (yes, it is valid), I get this error message: URL: https://selfserve.publicmobile.ca/self-registration/Error: "The phone number entered is invalid or you may have created your profile already. If you'v...

abelhabel by Great Neighbour / Super Voisin
  • 1586 Views
  • 7 replies
  • 0 Bravos

Resolved! No add-on available

I cannot change my add-on, I would like to add an us data add-on and there is no option to add.This is frustating. 

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tijonx by Great Neighbour / Super Voisin
  • 870 Views
  • 7 replies
  • 0 Bravos

Sim card locked from Public Mobile

I bought a phone for my wife and set her up on the Public Mobile network almost 5 or 6 months ago. The phone worked fine on the network and she's had no problems until today. Her phone says "Sim card locked" and she cannot use the phone to call or te...

Gibson by Good Citizen / Bon Citoyen
  • 805 Views
  • 11 replies
  • 0 Bravos

Cannot get data working on Moto G

HiI've been with PM for a while and although my plan includes data I have never been able to get it working on my phone.I've looked at all the posts, tried to manually input the APN settings, but the one thing I'm stumped on, is:when I go to Settings...

cmd73 by Good Citizen / Bon Citoyen
  • 1184 Views
  • 16 replies
  • 0 Bravos

Resolved! Cancelling SIM card order

I ordered SIM card one week ago and it hasn't arrived yet. I wasn't able to wait any longer and bought another mobility plan. Please help me with cancelling my order.

zmuscati by Great Neighbour / Super Voisin
  • 894 Views
  • 8 replies
  • 0 Bravos

Resolved! $10 50 minute plan

I have a $10 50 minute plan. a) how do I know if the minutes are up... I can see history but there is no download so I can add up the lines. b) I read that you can early-renew the plan to get a fresh 50 mins... I just put anohter $10 on the account. ...

eneusta1 by Great Neighbour / Super Voisin
  • 703 Views
  • 6 replies
  • 0 Bravos

Resolved! Talk and text US roaming

Hi,I just added 10 day Talk & text for $15 on my plan today (no data)Do I need to activate anything on my phone itself/ or change any settings?or do I just use it as normal? Thank youSorry to duplicate a pos but most other posts were asking about dat...

cmd73 by Good Citizen / Bon Citoyen
  • 1080 Views
  • 10 replies
  • 0 Bravos

Resolved! RBC Promo

Hi, I signed up yesterday and didn't realize there was a promo for RBC card holders to get $10 off your bill + some extra data so I didn't put in the promo code. Is there any way I can add it now?

mcw270 by Great Neighbour / Super Voisin
  • 1374 Views
  • 7 replies
  • 0 Bravos

Resolved! Bell Sim still active, does this get cancelled automatically?

Hi there, we set up our account two days ago, however, the Bell SIM is still active and I'm not getting my texts on my public mobile account, they are going to the Bell account. Is the Bell account automatically deactivated by Public or what is the p...

morgancaseley by Great Neighbour / Super Voisin
  • 875 Views
  • 9 replies
  • 0 Bravos

Invalid SIM message

Hi all, I have been trying to activate my SIM card since last night and it doest work. At first i got a generic error a couple times, then my credit card got charged and now it says invalid SIM. no service on phone says SIM not supported. please help...

demog111 by Good Citizen / Bon Citoyen
  • 1161 Views
  • 25 replies
  • 1 Bravos
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