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Resolved! sim card rebate

After i activate my sim card, can i have rebate sim card fee right now ? i saw my friend he send a email to rebate@publicmobile.ca and get the money back. is that true ?

fisher by Great Citizen / Super Citoyen
  • 1229 Views
  • 13 replies
  • 0 Bravos

SIM card - Shipping Times

My original faulty SIM card was ordered October 27th, shipped on October 28th and received on November 1st. A total of 2 business days from order date. I had to order a replacement card on November 5th, and it has YET to be shipped. I don't even know...

Mchan by Great Citizen / Super Citoyen
  • 454 Views
  • 5 replies
  • 0 Bravos

Switched from Koodo: cannot use hotspot / tether

Hi everyone, I just switched from Koodo with the 12gb 90 days plan. Ever since I'm unable to tether data to another device. Voice, MMS and Data works great from the phone itself but whenever I try to use data (with hotspot) from my laptop, tablet, de...

danielpetre by Great Neighbour / Super Voisin
  • 2390 Views
  • 14 replies
  • 0 Bravos

There should be a hold on tagging mods

I think some people are going overboard with tagging the mods when in the first post, the person said they already PM'ed them and opened a support case. Every time you tag the mods I believe you are just adding to the backlog of them trying to wade t...

hummuschips by Town Hero / Héro de la Ville
  • 524 Views
  • 5 replies
  • 1 Bravos

Resolved! Day 4 of no incoming calls

I don't really know what else to do here. I ported my number in 4 days ago and my incoming calls are still not working. I've e-mailed the mods, PM'ed them, created threads here and tagged them and reached out to them on twitter. Absolutely no respons...

shaner82 by Great Citizen / Super Citoyen
  • 1581 Views
  • 23 replies
  • 2 Bravos

Resolved! Ported from chatr but unable to receive calls - please help!!

I moved from Chatr to PM today morning. I got the confirmation on self serve that number porting has been processed sucessfully. However, it appears to me that number is still active with Chatr and porting was not completed. I am able to make outgoin...

TRKUL by Good Citizen / Bon Citoyen
  • 1929 Views
  • 15 replies
  • 0 Bravos

Resolved! Voice mail setup

Hi, My wife and I switched from Rogers double expensive, yet 1/4th data plan to this this awesome deal. Everything looks ok expcet VM. I wanted to call voice mail, it is not working. I saw a reply for the same question and I tried speed dialing '1', ...

theguy by Great Neighbour / Super Voisin
  • 5913 Views
  • 6 replies
  • 0 Bravos

can't login

I'm getting this error and can't go further: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.

mindmeld20 by Great Neighbour / Super Voisin
  • 568 Views
  • 6 replies
  • 0 Bravos

Network Reception

I just ported my number from Wind to PM.However I dont see much difference from Wind network coverage to PM network coverage. Both are bad at some areas...!! I thought PM would be better then Wind. Any suggestion that could improve my network recepti...

Pallav by Good Citizen / Bon Citoyen
  • 999 Views
  • 23 replies
  • 0 Bravos

international text

anybody try to send a text message outside of canada. i did try to send the text back home however it does not work i can receive the international text but not send out anyboby have any clue what is wrong with it?

Cypm by Great Citizen / Super Citoyen
  • 649 Views
  • 2 replies
  • 1 Bravos

Plan Switch Failed and My Account is suspended.

Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which is Nov 8, 2016 but it turned into that my account has been suspended. I logged in to my account and topped up another $1...

Yang_P by Good Citizen / Bon Citoyen
  • 655 Views
  • 25 replies
  • 0 Bravos

Resolved! Porting from Wind

Hello, I am new to PM and I just ported in from Wind yesterday.Do I need to call them to cancel my Wind account or it will be automatically cancelled? Thanks.

Pallav by Good Citizen / Bon Citoyen
  • 581 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM not received

Hi there,I ordered a SIM card more than 2 weeks ago and received the shipment notice the very next day. However, it has been more than 2 weeks and I have yet to receive a tracking number or the SIM card. I have e-mailed PM about this after 7 business...

agnesaurus by Good Citizen / Bon Citoyen
  • 1030 Views
  • 9 replies
  • 0 Bravos

Porting Issue - No Incoming Calls

I tried to port over my old Cityfone number to Public Mobile on Friday, but I cannot recieve incoming calls. I sent an e-mail form on Friday and PM'd a mod (Mary_M) on Sunday morning with the information requeseted (old account, SIM number, IMEI) Ple...

plan change issue

HelloI need help switching to the new fall 2016 promo I did click on plan change prior to renewal but it went back to the old plan can someone please help me switch my plan my account number is

edpayawal by Great Neighbour / Super Voisin
  • 775 Views
  • 9 replies
  • 0 Bravos

Resolved! My number is still not ported

Hi, I switched to PM late last week and my number is still not fully ported. I can call, send sms and use data but no incoming calls or texts; they all go straight back to my chatr SIM. I already provided the information when activating my account bu...

iDi by Good Citizen / Bon Citoyen
  • 1409 Views
  • 10 replies
  • 1 Bravos

Incomplete Port from Rogers

Hey all I just ported my number over from Rogers. I'd thought the activation didn't work at first because it told me "Your activation request has failed. Please contact Public Mobile for help." I was going to continue trying tmw and troubleshoot it. ...

evelee5215 by Good Citizen / Bon Citoyen
  • 662 Views
  • 3 replies
  • 0 Bravos

Calls going straight to voicemail

Just ported over a few days ago. Everything seems to be ok but occasional I'll have a voicemail show up without any missed calls show. Is this a known issue?

DjRags604 by Good Citizen / Bon Citoyen
  • 576 Views
  • 8 replies
  • 0 Bravos

Resolved! Dealing with Multiple Numbers in 1 Account

Hey guys, So i've read posts that we can't have 1 account with all the numbers but what i'm curious about now is that when I transfer multiple numbers from 1 account over, would there be any issues or anything I need to do before hand? I'm asking mos...

rhyip by Good Citizen / Bon Citoyen
  • 1826 Views
  • 7 replies
  • 0 Bravos

Can not access my account

Hello, I ordered the sim card and activated it later. The money for the plan also has been charged. The problem is that it's been charged for the wrong plan and I can not access my account, I did try to restore the password through the email. But it ...

Norilsksever by Good Citizen / Bon Citoyen
  • 565 Views
  • 8 replies
  • 0 Bravos

Let's Reduce Clutter and Improve Quality

Hi All, Over the last couple of weeks, I've seen a reduction in the quality of posts and an increase in posts for the sake of posting. Too often I'll see the same answer repeated over and over and moderators being tagged way too quickly. The communit...

sm2016 by Model Citizen / Citoyen Modèle
  • 1106 Views
  • 5 replies
  • 2 Bravos

Grandfathered plan -> New 90 day promo

Hi All I just want to tell you about my experience. I was on a grandfathered plan $25 canada wide plan. I just recently switched to the new fall promo plan by calling the support agents who informed me that i would lose call centre support (which i'm...

rehii by Good Citizen / Bon Citoyen
  • 774 Views
  • 2 replies
  • 6 Bravos

The good stuff

Hi Everyone,I'm really sorry to see new members having problems with activations and number ports. I know it can be incredibly frustrating! Thanks for being patient and coming over to PM. But you know, you joined PM for a reason - probably to take ad...

neilselden by Town Hero / Héro de la Ville
  • 564 Views
  • 2 replies
  • 6 Bravos

CONFUSION

Hi I am a regular customer with automatic payment but today I received that my plan was not renewed because of non payment.Can I please know what know what is going on?

Aris by Good Citizen / Bon Citoyen
  • 841 Views
  • 13 replies
  • 0 Bravos

Porting Number From PC Mobile- No Response from Representatives

Hello, I am looking for assistance in porting my number over from PC Mobile to Public Mobile. I cannot complete this manually on the self serve site. I have sent messages to two representatives and no one has replied in regards to switching it over. ...

jpar211 by Good Citizen / Bon Citoyen
  • 770 Views
  • 11 replies
  • 0 Bravos

JUST GOT A TEXT FROM PM NOW MY NEW NUMBER IS CANCELLED!!! -- HELP

@Mary_M or anybody. I just got a text from PM saying my 'We're experiencing difficulties processing your request to move to Public Mobile and to use Contact Us' I also just sent a contact us email as was referenced in the text I just received from PM...

akagw by Great Citizen / Super Citoyen
  • 774 Views
  • 8 replies
  • 0 Bravos