Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27200 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39209 Views
  • 185 replies
  • 29 Bravos

Resolved! Mobile Network unavailable

I have a really old samsung s2 2011 phone and i wonder if it is compatible with public mobile as public mobile isn't listed as a network. When i look at network mode it says gsm/hspa/lte. I don't know if that helps. It previously worked with bell. I ...

christinand by Great Citizen / Super Citoyen
  • 5367 Views
  • 17 replies
  • 0 Bravos

Resolved! Does calling 1-800 Number use up Plan Minutes?

I have the basic $15/month plan and unsure if calling a 1-800 number uses up my plan minutes?   For example does the plan treat 1-800 numbers (outbound) no differently than any calling any other phone number? Thank you,

hush by Great Neighbour / Super Voisin
  • 4269 Views
  • 22 replies
  • 0 Bravos

Data usage

Why is my 1 gb Christmas bonus days being used before my 500 mb recurring bonus that i got when i signed on. I think this should be used last??

pianobet by Great Neighbour / Super Voisin
  • 1318 Views
  • 9 replies
  • 0 Bravos

it was alright

took forever at walmart because system crashed

Tanita by Good Citizen / Bon Citoyen
  • 1615 Views
  • 9 replies
  • 0 Bravos

Resolved! Account Suspended

I set up auto-pay on my account, but the plan was suspended.  There were sufficient funds in the account to pay the monthly charge.  How do I re-activate? 

larisjaris by Great Neighbour / Super Voisin
  • 1034 Views
  • 5 replies
  • 1 Bravos

Resolved! Can I port the number from koodo which is previously pc mobile

How do i do the porting online.The koodo bought the pc mobile but the account number is still pc mobile.Also i ordered a sim online and will reach my home in couple days.When I called the koodo to ask about porting they are too busy with low staffing...

Maryjoe by Good Citizen / Bon Citoyen
  • 1288 Views
  • 7 replies
  • 1 Bravos

Resolved! deals

I just signed up to Public mobile last night. I took a $35/mo promo deal, and as soon as I paid for it, I saw a $10/mo off for 6 months for new customers...how do I get this deal?

wendymc by Great Neighbour / Super Voisin
  • 1299 Views
  • 12 replies
  • 0 Bravos

Resolved! Public Mobile charges

Hi,  So Im on the $50/month plan and with my rewards and whatnot, my bill ends up at $43. This month, I checked my statement and public Mobile charged me $48.59. When I checked my payment history, I should have only needed to pay $43. Why did PM take...

scuachon by Good Citizen / Bon Citoyen
  • 1706 Views
  • 11 replies
  • 0 Bravos

Resolved! PIN not accepted at the time of activation.

So I successfully activated my SIM card, but got this red error message at the top of the summary page: - Sorry, your 4-digit PIN was not accepted. Please visit our online Community at publicmobile.ca/community for assistance.As you'll see in the scr...

Untitled.png
noonehere by Great Neighbour / Super Voisin
  • 1122 Views
  • 4 replies
  • 0 Bravos

Resolved! Ported Phone Number Not Receiving Inbound Calls

Hi there, It seems that my phone number that was ported over doesn't receive Inbound calls, despite the fact that I'm paying for the $25 plan that includes Unlimited Talk Canada-Wide. I've had the plan for over a month and have already power cycled t...

Pawka by Great Neighbour / Super Voisin
  • 1576 Views
  • 11 replies
  • 1 Bravos

Unexpected charges!

I have been charged for data addon with $40 which I have never asked forCan this be explained and reversed?

yasserhaa by Good Citizen / Bon Citoyen
  • 2748 Views
  • 33 replies
  • 0 Bravos

Resolved! Voicemail Problem

I just recently sign up for public mobile everything is working fine beside my voicemail. I have set up my pin an greetings, if anyone calls me it goes to voicemail an doesn't prompt them to leave a voicemail it drops the line then starts to call my ...

NielCapp by Good Citizen / Bon Citoyen
  • 1487 Views
  • 8 replies
  • 1 Bravos

port number from Koodo

account number from Koodo: ********number to port over:***-***-**** new sim is active with public and has service 

Promo not working?

I received an email from public mobile giving me a discount if I activated my account again. In order to claim it I need to provide my email in the “username (email address)” box which I did, but for some reason it will not let me continue as it keep...

lotr4lyfe by Great Neighbour / Super Voisin
  • 685 Views
  • 4 replies
  • 0 Bravos

imessage not working over data

i have the $50 8gb data plan and everytime i try to send an imessage it doesn’t go through and makes me send it as SMS? Help please!  

SilasXavier by Good Citizen / Bon Citoyen
  • 785 Views
  • 4 replies
  • 0 Bravos

rewards

I signed up for autopay with credit card and when i checked credit card bill shows that reward is not applied how do i get $2 credit?

wmike27 by Great Neighbour / Super Voisin
  • 1641 Views
  • 16 replies
  • 0 Bravos

Web page not loading

I'm trying to activate a new sim card but the web page is not loading? Any ideas?

Vocoloco by Good Citizen / Bon Citoyen
  • 1487 Views
  • 12 replies
  • 0 Bravos

Resolved! Returning customer promo and referral code

I currently have a returning customer promo - the email says that  this promotion is not compatible with other offers. Can I use a friend's referral code with this offer without invalidating the promotion?

tarz09 by Great Neighbour / Super Voisin
  • 935 Views
  • 3 replies
  • 1 Bravos

Resolved! my money

what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please

Heidy by Good Citizen / Bon Citoyen
  • 1368 Views
  • 12 replies
  • 0 Bravos

iPhone 7 service

My phone says searching for awhile and then no service.

pat_hooi by Great Neighbour / Super Voisin
  • 627 Views
  • 3 replies
  • 0 Bravos

APN code

Hello public mobile community, I am new to public mobile and I have an iphone 8. I put in my new sim card and manually changed the APN from the cellular data network (settings —> cellular —> cellular data network ), and then restarted my phone. Am I ...

M-M-N by Great Neighbour / Super Voisin
  • 998 Views
  • 5 replies
  • 0 Bravos

Transferred number and not allowing calls to be made

New customer my husband and I and I tried calling his cell and goes straight to voicemail and he tried calling my cell phone and it does the same.What is going on and how do I fix this.My husband uses his cellphone for work.

InaMichelle by Great Neighbour / Super Voisin
  • 735 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.