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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26319 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38364 Views
  • 185 replies
  • 29 Bravos

Activation of no

Hello , I had purchased a public mobile sim in nov 2019 and travelled to India in Jan. I was coming back in the month of March, so paid to activate the sim on 14th of march. But due to this covid situation , I was not able to come back till yesterday...

Girish_1976 by Great Neighbour / Super Voisin
  • 868 Views
  • 7 replies
  • 0 Bravos

Resolved! Group Text (MMS) - Unable to send

I have a Motorola One Action Android phone. Within the past month, I have been unable to send/reply to group texts. I would send a message and it would be stuck on "sending..." for an infinite amount of time. MMS is turned on, but even if I had switc...

mimichan by Good Citizen / Bon Citoyen
  • 8522 Views
  • 11 replies
  • 1 Bravos

Resolved! Signup Code

To get the 10.00 off on signup, do you need a code or a phone number from your friend that told you or both?

Tony49 by Good Citizen / Bon Citoyen
  • 1064 Views
  • 4 replies
  • 0 Bravos

service

Anyone in the St George area using this service? Was wondering how the service is as we get very poor service with Aliant and Roger here

kenshar2 by Great Neighbour / Super Voisin
  • 599 Views
  • 4 replies
  • 0 Bravos

Unable to sign in to selfserve account

I am unable to sign in to selfserve account. Everytime I try to log in I get the following error: "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.: I also tried resetting my password...

Sch999 by Great Neighbour / Super Voisin
  • 777 Views
  • 6 replies
  • 0 Bravos

Requested new number but number says not in service???

Hey everyone, I am getting extremely frustrated with this company. Really starting to regret buying a sim card from these guys. I initially tried to port a number but it had been more than 10 hours and nothing. I then requested for them to just chang...

alsoto363 by Great Neighbour / Super Voisin
  • 1393 Views
  • 11 replies
  • 1 Bravos

International calls

New to Public Mobile but so far so good. I occasionally need to call Australia and looked at the International add ons- it does not appear that Australia is an option ? Is it really the case that I cannot call certain countries ? thanks 

oneendlessroad by Great Neighbour / Super Voisin
  • 1299 Views
  • 11 replies
  • 0 Bravos

Resolved! How to stop the emails

Hi just wondering if there was a way to stop emails being sent for participating in the community

Carniam by Model Citizen / Citoyen Modèle
  • 1591 Views
  • 8 replies
  • 0 Bravos

Resolved! Change my credit card

Hi I finally got my koho card properly sorted out so I would like to add it to my account and take the one I have on there off cuz it's not mine. It's about time I did this I've had my roommate's card on there for far too long.

carlaspapa by Town Hero / Héro de la Ville
  • 1207 Views
  • 6 replies
  • 2 Bravos

3 gig of data

Since I'm already a public mobile member do I get the three gig deal that was posted for new members signing on until June 12th?

thekoze by Great Neighbour / Super Voisin
  • 1042 Views
  • 7 replies
  • 0 Bravos

accessing my account

I have been a customer since March 2019, I'm trying to access my account but it doesn't showMy husband & I have 2 different emails

Networking4 by Good Citizen / Bon Citoyen
  • 973 Views
  • 6 replies
  • 0 Bravos

Plans & Countries

Hi, just wondering about the plans.. My Fiancée lives in the U.S. and I was just wondering if the $50 Canada+US plan will work if I am in the states trying to use my phone. Example, to be able to make calls/texts and use data regardless of which of t...

Nick-fil-Eh by Great Neighbour / Super Voisin
  • 1437 Views
  • 7 replies
  • 0 Bravos

Buying Same Number Again

I have lost my sim card and I don’t even know which email address the dealer has used while issuing the SIM card to create my public account. Now I want to buy the same number again. Please help me out !!!!

PU1 by Great Neighbour / Super Voisin
  • 922 Views
  • 8 replies
  • 0 Bravos

New user discount

I just signed up and have not received the $10 discount I believe is rewarded to new users. Did I miss something?

Varsol by Great Neighbour / Super Voisin
  • 1300 Views
  • 13 replies
  • 0 Bravos

Autopay Problems

so my account is set up on autopay but for some weird reason the payment didn’t go through so I try to make a manual payment but the system keeps saying unable to process your payment so what do I do??

Pur3aznboi by Good Citizen / Bon Citoyen
  • 682 Views
  • 4 replies
  • 0 Bravos

Service is cancelled???

Hello, My sim card got cancelled. Does that mean Public mobile stopped the services and my pre-authorized payment won't be pulled from my bank account anymore? (That is what I want for the service to get cancelled, but accidently my sim got blocked m...

Anett by Good Citizen / Bon Citoyen
  • 1699 Views
  • 24 replies
  • 0 Bravos

Resolved! Automatic Callback

Does public mobile support automatic callback on busy signal? Example you used to be able to dial *6 on older land lines and it would attempt redialing for you for up to 30 minutes. Is anyone aware of a feature like this on Public Mobile? https://en....

250 MB free data

I have used $15 plan for a few months and just noticed that I did not have free250MB dada, I signed auto pay. How can I get?thanks

l2008r by Great Neighbour / Super Voisin
  • 1331 Views
  • 5 replies
  • 0 Bravos

Resolved! No Voice calls -- again, and again subject.

Tried to make a voice call and received an automated recording that my plan does not include voice calls - but of course it does.. Since this happens often, I know the drill to just try and try again BUT this time after 3 attempts still not able to m...

BEER by Town Hero / Héro de la Ville
  • 1730 Views
  • 16 replies
  • 1 Bravos

Huawei Y9

My sim works wit Huawei Honer Y6 but not Y9. any idea?

amayassi by Good Citizen / Bon Citoyen
  • 1826 Views
  • 14 replies
  • 0 Bravos

Resolved! IS RANK PERMANENT?

hey guys, is rank permanent? once you belong to TOP 50%, would you get that $1 monthly reward even when you become inactive for some time? or you would lose your TOP 50%

buang99 by Model Citizen / Citoyen Modèle
  • 1963 Views
  • 16 replies
  • 0 Bravos

Resolved! POCO F2 Pro Global Version (Will LTE work?)

Hi everyone, I am interested in getting the new POCO F2 Pro (global version) but just wondering if it will work OK on Public Mobile. The following are the frequency bands it supports: 4G: FDD-LTE: 1/2/3/4/5/7/8/20/284G: TDD-LTE: 38/40/413G: WCDMA: 1/...

dookie23 by Good Citizen / Bon Citoyen
  • 1999 Views
  • 7 replies
  • 0 Bravos

Resolved! Change number from BC to Ontario

I am in BC and would move to Ontario. Can i get my BC's number changed to Ontario's without changing the SIM? And can I do that while I am in BC. I have my Ontario's address.

mehulbalsara by Great Neighbour / Super Voisin
  • 1425 Views
  • 7 replies
  • 0 Bravos
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