Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HelloThe phone my mom uses had a 1GB plan and I purchased another 1GB as add on. The original `1GB has been used and although she still has another 1GB left, it is not connecting to the internet. One of her calls was cut off on Whatsapp and she is ...
I have a ASUS Zenphone Max ZB555KL that I switched recently from Bell. I have a data plan. The data isn't working. I tried changing the access point settings using the info from the previous threads but it still doesn't work. On the screen it is show...
I would like to use autopay but do not have a credit card. What are my options. Can I use those gift visa/mastercard you purchase at the grocery stores? I really don't want to pay any monthly fees on any of those cards though. I looked at the Canada ...
Hey PM Family I just have a question related to paying for service. I saw somewhere that you can use the auto pay CC on file to renew the plan by calling 611? Is this true? Also if my plan runs out and my payment fails so I have no plan can I still ...
I'm wondering if anyone can help me.I use a credit card for autopay.I recently got a replacement credit card as mine had expired. The number remains the same, the expiry date has changed.Do I have to change the expiry date in my account or will the n...
hi - i had trouble paying w credit card (which should work fine - has done many times before) so I removed it in order to re-add - but I cannot even re-add it without an error.also cannot use at time of checkout:Unable to Process TransactionSorry, w...
@CS_Agent We are having nothing but trouble getting my son's phone line to work. Re: Ticket ID:13***8-103 Service not working A2013-B Hi there Chris, Thank you for contacting us. Happy to help:) I just checked your PM account and I observed that yo...
I used imei.info to check if my phone is unlocked, and there was nothing specifically saying it was unlocked, but at the carrier section it said it was "open". But when I try to apply for Public, my sim card number is invalid. So I guess it is locked...
Just received this new offer by text, I have until April 29th to accept it (by replying "*****" to the text?) if I want it... Anybody else got it? $35/month for unlimited talk+text, and 2.5+0.5 autopay = 3gb data. Seems like a legit text, as it knows...
Is Autopay working? I checked my profile and this is the message I have: Your service is currently suspended due to insufficient funds.Available Funds: $5.00Automatic Payment Amount: This is your plan cost minus Rewards. Any available funds will be...
Hello, I need to pay a bill at least 50 CA and set up pay bill application in my bank account. My plan in 25 CA per month. May I pay for 2 months in one payment?Thank you
Hi, I live in Mississauga/GTA and i am trying to call a 289 area code but it is giving me a message that this is considered a long distance number before connecting to the call. Why is this considered long distance? https://www.allareacodes.com/289Ar...
I changed my plan and autopay its all paid up now when does my phone come back online
how do i change credit cards for autopay
I'm completely new to mobile phones. With the "unlimited nternational text" and "international calls add-ons" plans will it cost the earth for someone from the UK to text me beck or call me beck? i.e. more than it would cost them to call me from the...
I nipped into the good old kingsgate mall last night and I was surprised to see this public mobile banner ad....it wasn't there the other day. I thought nothing of it until I went into my photos and took a look at it..... Can anybody read into this?...
I just signed up today for the $15 plan. I was NOT expecting to receive the 250MB data bonus that is granted with autopay signup because I didn’t sign up for it. I want to give the phone to my son and he’s not quite ready for data yet! I had to burn ...
Hi , How do I figure out my username to login on public mobile site ?? I want to change a sim card and only way I can do that is online by logging in.
Hey mods I am locked out and I tried forgot password and I've waited a few hours and it tells me to contact an admin.
Hi, I am a Rogers customer and planning to move to Public mobile. I do not want to change my current phone number. Plus i recently moved to Ontario and my number starts with (647). Please advise if i can switch to Public mobile using the same Ontari...
I just changed my number yesterday as my crazy ex is harassing me and he some how got the number again and is still harassing me and I’m in need of help to change my number as it won’t let me
I was calling from Canada, but received the message said that I cannot make phone call from the US without roaming service. I am in a border city.
My husband just activated a new account and the phone number they gave him is apparently someone else's phone number already. Is that possible?
Help I'm not able to add my data to my LG phone. What to do? What network to add it to? The phone store is closed and I tried YT with no help. Used phone... used to be Metro PCS. It says network mode... GSM/WCDMA/LTE auto
I've just activated my new public mobile sim and received confirmation. However when I put the SIM in my phone I get this message "SIM Network Pin blocked. Enter SIM network PUK"Help?
i paid for extra data on a friends phone, I was charged but he didnt get the data
My phone won’t except the payment voucher tells me to go to the community page and do what?
could someone tell me the difference when, I help someone, answer a question or some answers mine . whats the difference.......
I have been on a $135 for 3 months plan with 6GB of data.So, per month, that is:$45 bucks with 2GB per month. Pretty darn good.With the rewards,Loyalty and Autopay : $3/month and $2/monthIt drops to $40 per month, plus any other rewards I may receive...
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