Self serve

[slatt]

I’m trying to renew my number and it’s asking for a number verification?? My number is not working how could I get that verification. 

[esjliv]

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@slatt wrote:

I’m trying to renew my number and it’s asking for a number verification?? My number is not working how could I get that verification. 

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@slatt  -  Has your account gone into nonpay/suspended status and you have never created a self serve account yet?

Where is it asking for a number verification? Were you trying to use this area?

https://selfserve.publicmobile.ca/self-registration/

Hopefully, by now you were able to add funds and get your services working. Have you been able to register or access your self serve without issue?

https://selfserve.publicmobile.ca/

If issues are continuing ask Public Mobile representatives for assistance, by submitting a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Community_QA]

@slatt   did it say an account already created? 

or check if you have blocked text from PM

[JL9]

How long has your number been dormant/suspended?

[hairbag1]

Have you tried dialing 611 to pay with your on-file credit card ? You will need your pin number.

Alternative is to get payment voucher at retail level then dial 611 to apply them to your account.

Also try on-line payment vouchers from recharge.com or ding.com. They do have a small user fee.