Community

Resolved! Current service outage?

Our cell service is not working.  This is on both mine and my husband's phones.  It has always had very good reception at this location but now there is nothing.  Any idea what is going on?

Resolved! cannot reset self-serve

I am locked out of self-serve.  I cannot check my password to reset?

Resolved! Monthly Statement / Bill

I just started with PM. Is there a pdf statement or bill that is available each month that I can download or save for my records?

Resolved! Re: How can I change my phone number?

Hello I changed my number and my old number disable immediately but my new number is not active yet! actually I don't have a number right now! would you please tell me what can I do for that?Thanks

Resolved! Will PM consider to have a pure talk and text plan?

Will PM consider to have a pure talk and text plan? Staying at home due to the current situation, some people don't need data plan (there is wifi at home), but still need to make phone call and send text. With the income decreased, some people have t...

Resolved! Refer friends easy way

Hey I am wondering if anyone has any tips on how to get more refer a friend rewards. As I currently have 0 and would like to have more then that. Any tips? Maybe places where I can post my code? Or what to say about PM to family? Thanks for the Help ...

Resolved! Hello , I can't make local calls with my phone, message says can't complete your call due to not ha

Resolved! Data usage not reset after billing cycle

Hello! I was checking my data usage through my account and noticed that my data usage has not reset even though my billing cycle refreshed two days ago. Is it just a web updating problem? There's no way I used data during these two days

Resolved! iPad Air 3

How do I set up my iPad to use my Sim card? Previous answers I have seen in Community did not resolve my issue. 

Resolved! Scams

Hi , I’m new to public mobile since April 3rd. I’m from New-Brunswick and I keep getting calls from the Moncton area. I block the numbers but they seem to still be able to call. Finally, I called one of the numbers today and they said it was a collec...

Resolved! Iphone 11 pro

This is not for right now. Most likely it's farther on in the year when I have more money because my phone is constantly dying as it is now a really old phone. Its an iPhone 7 plus and I cannot make it through the day without charging it constantly. ...

Resolved! Not receiving PM promo offers by text

Are the PM offers sent out by text based on eligibility of some sort?  I've never received any.

Resolved! Do the mods contact us when we aren't on the site?

*Finished!* *Solved*Hi everyone,I have recently signed up for Public Mobile and following the suggestions that I've see on the boards (Thank you all from a lurker who doesn't know what to do yet) I set up my new Public Mobile SIM card, got a new plan...

Resolved! How do I submit a ticket to a moderator

I have a question that is specific to my situation. How do I submit a ticket to a moderator to look into it? Thank you!

Resolved! Unable to access acount

Hello, I bought a sim card at Walmart and it was activated in the store. I never received an email following activation. I am able to use the phone. When trying to access the account or clicking on 'forgot your password' I get the message that it can...

Resolved! forget myaccount username and password

i forget myaccount username and password. how to reset it help me

Resolved! pictures take so long

why does sending and recieving text pictures take so long