My phone is not working as plan has expired

[monicajain]

Payment for the phone was due on April 27 , 2022, since the account didn't have valid credit card, my account expired. Now I added new credit card and topped it up with 33 dollars and i had 3 dollar credit. My plan is 35 dollars. 

My phone is still not working. 

What should I Do ? 

[esjliv]

@monicajain  - did you get your services working, I hope by now.

Another method to try and trigger your account to reactivate after this scenario, is to add $1 manual payment on your account, then see if the reactive/resume option presents itself.

[JL9]

What does your self serve say? Active? Suspended?

[darlicious]

@monicajain 

Do you see your manual top up in your available funds? Go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Log out and reboot.

@JK8 

Note the bolded instruction. This is essential to the lost/stolen trick.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[JK8 · Accepted solution]

@monicajain 

Log into self service and put your account into lost/stolen mode for a few minutes and then take it off and reboot.

[Community_QA]

did you reboot your phone first?