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Data not working in Mexico

GirlB
Great Neighbour / Super Voisin

I recently ported my phone from another carrier in Canada then took a vacation to Mexico where my mobile data is not working.  Does anybody have any solutions?

4 REPLIES 4

funpig1
Deputy Mayor / Adjoint au Maire

@GirlB 

Try manually selecting the different Mexican networks and restarting (make sure your roaming is turned on). That has worked for some others. If not, message a customer service agent as previously suggested. Good luck.

hairbag1
Mayor / Maire

@GirlB 

once you're sure Roaming Data is enabled, you can try using the best of either AT&T, Telcel or Movistar. Once of those should work for you.

Chalupa_Batman
Mayor / Maire

Hey @GirlB 

One of the other customers had issues too. Here's the thread that helped him and got his data working again.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Don-t-bother-changing-data-for-Mexico/td-...

Sansan
Mayor / Maire

Couple tricks to try: ensure data roaming is on, reset your phone networks and manually choose whichever service provider shows up. Try anyone that works. Restart phone. 

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