[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Credit reference
How do I request an official credit reference letter from public mobile? The letter should include the following: - A minimum of one year’s credit history. - The company’s internal credit scoring or a statement confirming that the account has been in...
My account help
The phone data is not working so a new data plan was added under the same account with the same log in information.Data still not working, subscription active but Now when we look it up it shows its linked to a phone number that isnt the phone number...
Charged twice
My credit card was charged twice. How do I get you to cancel or refund the charge? If no action soon, I will have to dispute the charge through the credit card company.
Resolved! Can you make internet calls with a phone on public mobile,
I want to use my phone at sea by using it on the internet( not on a social media app) it tells me to contact my provider , is this possible with public mobile
Payment
do my payments automatically come off my card every month or do I have to pay every month
Resolved! My account was suspended
My account was suddenly suspended and when I logged in, it said I wasn’t subscribed.
Data Use
Only using phone for texting and receiving calls - minimal use, but data is being used up…even overnight.
Payment changes
Hello I want to change the payment method on my account to my debit card. How can I do this
Are UMIDIGI Unlocked Cell Phone Android 14, G9C Android Phone
Umidigi phones compatible with Public mobile?Thanks
Account blocked
My wifes account looks blocked. I tried to make a payment for her from my credit card, now credit card is blocked and her account in public mobile tooTried to pay by voucher, but it's not workingHelp us pleaseCannot login to the websiteHer phone numb...
E sim keeps locking every time I reboot my phone
Sick of this crap. E sim keeps locking every time I reboot my phone. Anyone else?
cs_agent Missing $10 reward for signing up
Hi,I activated my account on May 4th and I still have not received my $10 reward. My phone number is 639-xxx-xxxx.Thanks Edit by Dunkman: removed personal information from public forum
300 long distance minutes
Does it reset every billing cycle or is it a one time transaction if you add the 10 points to redeem the 300 long distance minutes?Thanks!
Activate new SIM
Please help.I bought a new Public Mobile SIM card to use with my surveillance camera. In trying to activate it on the app, I switched it to my existing cell phone account. Now I can't reactivate my old cell phone sim to use with my surveillance camer...
Payment charge twice
My payment didn’t went that’s why my service was on hold I tried to add new credit card still service was on hold then someone advice me to change the subscription plan that will start your service now I noticed u guys charged me twice pls help thank...
porting new number
I am trying to port over a new phone account with an existing number. I only received an email saying that they are having difficulties with transferring and gave me a number to call. When I call it, I am unable to speak with anyone and it hangs up o...
can receive calls, but can't dial out
Good morning, I have re-started my phone, toggled Airplane mode. I have an iphone 11, can someone dummy it down for me how to be able to call out on my phone. I can receive calls but any attempted phone call out "fails".ThanksJennifer
Trying to transfer eSIM back to previous phone, but still being charged.
Recently my primary phone needed to be repaired, so, while it was at the repair shop, I transfered my eSIM over to a backup phone via the Public Mobile app without any fee. But now my primary phone is back and working fine, but when I go to transfer ...
Please cancel esim subscription and refund
hello, I recently purchased an esim public mobile plan. But unfortunately my phone is not esim compatible. Please cancel my subscription and refund the amount. Thank you very much.
Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails
Did this get removed at some point? I just tried to activate and there's no QR code in the email and the app is failing to install the eSIM.
Resolved! I lost my phone
Trying to log in but after verifying my email, it take me to verirify my phone number. I can’t get past this stage.
Resolved! SIM failure
I suddenly saw a sim failure message and lost my network connection. I tried updating iOS, restarting and removing/re-inserting the sim. No luck. What can I do to fix this?
Porting Issue
I am in PEI and currently visiting Toronto. I purchased a public mobile sim today ( in Toronto) and I am trying to port my PEI number to public from lucky mobile and I keep getting this error when asked to enter my postal code “The postal code you h...
Resolved! Slow 5G Data on Samsung Galaxy S25 In Downtown Toronto - How Can I Improve The Speed?
Hello Friends,I am on a 5G Canada/US/Mexico plan and have been using my brand new (purchased directly from Samsung) Galaxy S25 with a physical Public Mobile nano- sim (which I have had since 2016) over the past 2 months in downtown Toronto where I li...
trying to pay
Hi, Service needs to be resumed. I put my card info in but it keeps rejecting. Can I use a US credit card or can you tell me why my Canadian card is being declined? Thank you, Wayne
Need new sms to port number to another provider
Hi,I need a new sms to port number to another provider
services are on hold due to the expiration of subscription
Hi, I wanted to update the payment information to resume services. However, the following message displays on my account: "Your services are on hold due to the expiration of your subscription".Can you please remove the hold so that I can make a payme...
Resolved! Transferring to a new provider
1. If I transfer to a new provider, would this be possible if my account is on hold?2. If I transfer to a new provider, can I use my old phone number?3. If I transfer to a new provider, what information do I have to give to the new provide4. If I tra...
cancelling subscription
I bought a PM sim card for my child to use it in a smart watch, but it did not work as expected. Received calls but could not make a call/message so I need to cancel her subscription. Trying to access to her account to cancel subscription, when I tr...
