Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

EverSafe 6 digit code

Hi. I am working with a CS agent and am trying to log into my account. After I enter my email address and password I get a screen that says "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit ...

Calling client service

How can I call a real person, I have issu with public mobile and I can’t resolve it, I need to call someone

Doesn't have email regarding activation

Cannot activate eSIM

Is this seriously the ONLY way to get help? My phone has been basically disabled for hours since switching from Rogers to Public ... this is NOT a great on-boarding experience.I keep getting the message "Unable to Activate eSIM" when attempting to co...

Password reset email not being received.

Hey, I'm trying to reset my password for my public mobile account (not this community account) and it says it has sent me the reset email but after a while day, I don't see it at all in my inbox. Not in spam, not in promotions, not in trash. I think ...

Strange eSIM and Number Transfer issue. Please help...

Today I decided to take advantage of a public mobile deal and sign up with their services. I got an esim (my iphone supports it). Paid. Followed all the prompts about number transfer from my old provider (chatr) to public mobile. It was successful.Th...

Upgraded my plan from 3G to 5G

Hi there I upgraded my plan from 3G to 5G and for some reason my data isn't working and I top up my funds on my account. I could only use wifi right now. Do I need a new 5G sim card or is my old 3G compatible?

Service Issues

Is anyone else having issues with receiving and making phone calls. No one can hear me.

Resolved! eSIM Transfer & Plan Change

Two Things.1. I just transferred my number from Virgin to Public, eSIM to eSIM, but I am not receiving the 6 digit text code to confirm my identity. I've performed a hard reset, but still no luck. I can make calls and do everything else. 2. I mistake...

Does Live VoiceMail (iPhone feature) integrate well with PM?

I just switched over from Fido and had to turn off Live VM there (as per Fido CS) as it would not allow voice messages to be properly saved when live VM is used in conjunction. I can read messages as it’s coming in but there is no actual recorded mes...

Resolved! change plan

If I change my plan, will I lose all my free minutes and free data under my account?

Received txt for 20G for $29.

Present subscription is $29 per month for 10G Data.I received txt msg today offering $29 per month for 20G Data. and to click the link given to public mobileIs Public Mobile now offering the increased data to exisiting customers?Thanks

Voicemail not working

Hi! I recently changed phones and now the voicemail doesn't answer when somebody calls or when I reject the call. This wasn't the case with my old phone.*#61#, *#62#, and *#67# all indicate that calls are not being forwarded.What is the solution for...

Resolved! Unlimited minutes

Hi there, I have a plan with unlimited Canada wide minutes, but repeatedly when I've tried to call people it doesn't go through and a robot voice tells me that I'm out of minutes

$39 Can-US plan

Can you please tell me what additional charges are applied to this plan? For example are roaming and long distance included regardless of call/text origination (CAN or US)? Thanks.

Resolved! No 5G

I have an international unlocked Samsung A55 and I cannot get 5G even though my 75gb Canada/US plan calls for it. I have tried all suggested tweaks on my phone's settings to match suggestions from PM "help" and still nothing. They referred me to Telu...

Flip Phone

My wife has a flip phone and I want to upgrade to a 5G account for her on a Samsung A54 phone. How does the process work when she can't load the PM app on her phone and she wants to keep her number? The existing sim is not a hybrid, but the old large...

Resolved! Changing plans

If I change to a different plan from PM will I need a different sims cardI have the $35. plan with only 2.5 datacould switch to a cheaper plan with more data since I will be losing my rewards anyhow.

Resolved! credit card info

how do u update credit card info?

Resolved! $24 dollar plan for loyalty customer

Hi guys. I have $34 plan right now. But I am working from home right now. So I don't needs too much data. I want to switch to $24 4G data plan, which is only for new active customer. So do you guys know how it works if i would like to change my plan ...

Dropped calls

Just switched 2 lines to PM from Fido and getting dropped calls few times a day on both lines at different locations (Toronto dt and Richmond Hill/Vaughan). Any suggestions?

Resolved! Old credit card cancelled . Need to update new card number.

Resolved! Phone number needed to use referral code?

So I was in touch with an agent to take advantage of the sign up bonus of $10 for using a referral code. However, the agent kept asking me for the phone number from where I got the referral code from. Does that seem right?? Is there anyone from the c...

Resolved! Referral code error

Add the in-law switch from Virgin to public and the referral code. That I was given came up air referral code. How do I get my credits for these 2 activations I had done.

Resolved! US plan not working!! I've tried everything, HELP

If anyone has a answer it would be great, but first let me run down what I have done over the past 3 weeks to try to get it to work.My phone is a Samsung galaxy note 20. It is on the Lte network, I have tried automatically to connect, but no luck. I ...

Resolved! group texts

Hi I just transferred from Telus to Telus public mobile. I changed providers and now all my group texts are no longer working. I use them for work purposes so you can imagine the complications

Resolved! Does *611 even work?

I’ve seen subscribers being directed to dial *611 for various reasons.I tried calling *611 three times today to see how it works and only got total silence on the other end. It didn’t even seem like it connected to anything. Each time I called it, I ...

Resolved! Setting up SIM

I entered the wrong IMEI when changing to PM from Koodo. App is frozen on step 6. I can navigate to ‘my account through website, but unable to find button that allows me to go back and edit or modify the IMEI associated with my SIM

Purchase eSim on App

I am trying to switch to an eSim on my compatible IPhone SE but the app won’t let me pay when I get to that point.