Community

Change device

I have a $15/month plan with a Huawei phone. Want to get a Google 8 Pro with the same $15 plan. How to do it? Thanks.

problems with SIM card

hi there, I have problems with SIM card. I have an old SIM card , but public mobile did not accept it, now I tried to get an e SIM card, which also didn't work, because apparently my phone is too old. can you give me a call?I would really like to spe...

SIM card

Good morning. My name is Ademar. I was a recent Public Mobile customer and I made the utmost mistake of leaving Public Mobile to go to another mobile company. Because of my worst experience with them in such short time, I have decided to come back to...

esim activation

I need to activate my new phone with an existing esim and have my number transferred to the e-sim. how do i do this?

Data

Is anyone having issues with large amounts of data being used when not using the phone?  289.28 MB's was used at 12.11 am when I was not using the phone and it was on wifi at home.  With not having a lot of data it eats it up pretty quick.

Get two numbers in one phone

I ignorantly purchased an esim, thinking it would give me a new number. Turns out my esim has the same number as my initial physical sim. Is there a way to maybe add a new subscription to that esim in order to get a new number?thank you,Nate.

How to login without phone number

Helloi want to cancel my e sim subscription because it is not activated in my phone but it charge me every month. When I try to login in my account, it fails.  , first it send code to email and then send code to phone number which i dont get because ...

conference calling not working

My 3 way calling is not working, how can i get it working? Thanks 

trying to port my landline to public mobile

I ordered a new plan , and trying to port my landline to public mobile.landline can not receive SMS . The new account is sending code to the landline number for login ever safe requirement . now I am stuck . 

change to basic subscription

how to change my subscription to less amount. I am lowering the amount of my subscription 

How to get upgrade to 4G for my current plan?

My current plan is $15/month and has 3G data, but I saw Public Mobile had the $15 plan with 4G data. How can I upgrade my data speed to 4G in this plan?

Cancle my pan

HiHow can I cancle my plan?

Payment issues

Hi. I have been trying to login to my account and pay my bill for the last three days but have been unable to. As a result my account is on hold or something like that. I need help getting back in and resolving 

System not recognizing my existing phone number from a different provider during activation

System not recognizing my existing phone number from a different provider during activation.I am coming from a 705 area code.

SMS issues

We had SMS to foward messages to our email and now we c an't seem to get SMS on messages app on A03s. I can't tell from our Usage on our account if we've run out? I've cleared the Cache but otherwise am at a loss.  It sends as MMS and we never receiv...

Eversafe confirmation SMS

Hi, I just activated my SIM today, trying to log into my account with the app to make changes.Cannot complete the ''get full access'' portion, Eversafe, sms not being receive to complete the 2-factor.Its a number i just got from public mobile when ac...

Account activation

I just signed up for PM and completed all the steps until I reached "activate" then nothing. They have already charged my credit card and I have tried every which way to contact them to resolve the issue. At the moment I am paying for 2 service provi...

transfer number issue

I did not receive the confirmation SMS from my old provider during the phone number transfer steps using the public mobile app while registering my new SIM.Upon calling them, they suggested it was an issue with public mobile request to transfer syste...

US add on talk and text won’t connect to network

How do I make my android phone work in the US?  I added talk and text.  Txt work but can’t make any phone calls

5G 50GB + 10GB bonus plan

this plan says that it's limited time. If I change to this plan, will it be honored indefinitely? I am currently on the 50 GB Canada plan for the same $34, so I would have nothing to lose to change plans.

How to cancel when the subscription hasn't been activated?

Hey,So basically I signed up yesterday, the esim wont work, it keeps failing in the app and I never received an email with a QR Code. Customer service is very slow in replying. I cannot get a physical sim card right now, which is their only solution ...

Can't receive incoming calls

Hi,I've been with public mobile for a year now, and I know it might sound crazy but I still haven't come around to the issue of not receiving incoming calls. I can do outgoing, data, texts, service is always good but I've been so busy that I ignore i...

Lost my phone ordered a new sim card how long does it take ? Same number how do I transfer

self serve account has been locked out since July/24

I was locked out of my  self serve account back in July, I think, and have not been able to access it since. I need to change the expiry date on my visa so my payments can come out automatically. Please tell me how to contact someone at PM  and what ...

Roaming in Europe?

Is there any roaming available for Europe?I travel to Europe every year and might need to be able to receive text messages to my Canadian phone number for 2FAs once in a while. Would this possible on Public Mobile? 

My Account

I have a previous account that was deactivated but I was charged for and I’ve since re subscribed. I would like to get that charge of $44.85 credited back to my credit card. Also, my current account is not working properly. I would like that fixed, o...

Activation

can't activate my account.  Received a new SIM in mail but it says it is already in use.  Will not give me access to any screens until I activate.  I guess they need to send me another SIM?  AM NOT ABLE TO REACH ANYONE.