Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So maybe this is so new that PM has not had a chance to update their knowledgebase and staff yet, but this is where I'm at now...Signing up for a new account, selecting eSIM option, entering the IMEI, the IMEI is identified for a Google PixelWatch3, ...
I subscribed to the $19/month service last week but the e-sim is not working. Could somebody from the support message me?
Hi, I have a +1 number E-SIM but the intercom system in my new apartment building uses phone numbers to work, and isn’t compatible with +1 numbers. Instead I need a number that starts , for example, (604), not +1(604). Is this possible?thanks
Hi, we signed up with public mobile yesterday for our son heading out of country on a school trip and needing to be able to text/call where he’s going. We tried to port his old phone number from Telus, but it didn’t work. We even called Telus custome...
I can send a text but I cannot send a photo. New PM account, not a old phone.
I think I submitted a ticket but I can't seem to view my tickets.I'm trying to cancel my upcoming subscription change to take effect June 13 but the cancel subscription button doesn't do anything.Please help.
I will be travelling to the US in a couple of days and I have a couple of questions since I've been reading conflicting information in past Community posts. Some of what I've read is counter to what we've known about roaming in the past, so I wonder ...
I have put my new SIm card in and paid for the first month. When I picked a phone number, it then said that it wasn't able to complete the activation. Now when I re-try, it says my SIM card is already in use. please help, thanks
I've read the various posts about VoLTE/Roaming in the United States and they are confusing. I have a Canada/US Public Mobile plan. I have a new Honor Magic v3 phone that works flawlessly with my Public Mobile physical SIM here in Canada. Voice ca...
Hello Public Mobile Team,I am experiencing an issue with my number—I am not receiving any messages, and it seems there were problems during the number change process over the past two months. I can receive calls, but I am not getting any text message...
I ordered a sim card over a year ago to setup my mothers phone with public mobile but i never got around to do it. Will the sim card still work now to setup a new account?
Edit by Dunkman: removed personal information
Hello, I just signed up PM and cannot activate my account. It says my postal code is not the same as that on my profile. I must unintentionally selected wrong province. How do I change my profile while it does not exist?
Hi there, I am leaving Canada so i dont need this number anymore, how can i cancel my subscription and delet my account?
How can I get help with a public points redemption that has been stuck in pending for 4 days?
We signed up for Public Mobile because of the offer to keep our existing telephone numbers. Turns out that isn't true. Now we need to choose new numbers unless we "postpone" subscription for three months. Does this mean that we have no new phone ser...
I entered my bank card as the payment method, but the payment was not taken, and my subscription terminated. I entered a credit card, but I'm not able to renew my existing subscription. Can you help me please
Customer says I need to go and get a Public physical sim in order to activate my new account before I can use their eSIM. Is this correct?
My cell service has been terrible since I switched to 5g. I can hear fine but others can’t hear me, it cuts out.
It seems every 2 weeks at 12 o'clock my mobile data gets cut off. I'm not over my data limit. It's around the same time every time it happens. Is there service interruptions I'm not aware of?
@CSA I am locked out of my account due to 2 factor authentication on my email being attached to my old phone number. I need to add a new email so I can login to update my sim chip
Hello, does anyone know when the 75GB version of this plan will be released again? It was in my avaliable subscription last week and now its back to the 60GB. I am traveling to Mexico in a couple days and wanted to upgrade to the 75GB plan. Thanks
I had to cancel a lost credit cart (the day of my PM renewal). I get an 'oups' when I try to pay and under payments the option 'modify credit card' is not present. Endless loop of 'Oups'. Dennis
It was just brought to my attention that public has been overcharging me monthly $30, each month, for almost a year. Each billing cycle, in addition to my regular subscription, there is a line indicating "Automatic Top up" for $30 + HST. I've never s...
It seems that I'm having issues receiving or making calls while traveling from New Brunswick to Quebec. Could you please check this for me?
morning everyoneWanted to post here to see if anyone has been in a similar situation. Looking to get an entry level Android phone for my daughter, and as well, enroll her to one of the Talk & Text plans from PM.I read thru some of the previous posts,...
Can someone please help me? It says the CC on my account expired - I try to login to update this info and get hit with this notification:"Our services are getting an upgrade.From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM ...
