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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Carrier Issue: Identity Verification for LinkedIn by CLEAR

I am in the same situation as the original poster here. My number was never a landline, it was ported months ago from Fizz mobile.Tried to talk to Clear support. They had no answer except saying that my number needed to be tied to my name and birth d...

Access Token

Why am I getting no access token and I can’t receive or make phone call, all calls are dropped?

I need to gain access to my call history

I severely need access to my call history thats not on my phone. Something valid for court. How do I access this?

Rogers Network showed up on our Public Mobile phones today

Why are our Public Mobile phones picking up the Rogers network now? This has never happened before.Is it a roaming arrangement between Telus and Rogers?Location is Southern Gulf Islands, British Columbia.

Recurring wifi issues on different networks - are there any carrier network issues?

Hello,I have been experiencing network issues for a while now. Whether I am at home, at school, or at work, at least once daily even though my connection says it is excellent, internet websites fail to load, Facebook messenger says there is no connec...

Resolved! iPad and Data Issues

I am trying to get my Grandma's iPad (9th Gen) to work just using cellular data as she doesn't have wifi (and no cell phone or computer). I purchased an eSIM and then a PM plan so that she has data. I was finally able to troubleshoot it so that iMess...

How to transfer existing phone number when getting a new phone AND new sim card

Resolved! leaving and then register back

Hi, I want the plan which only available for the new user registration. Can I get it by leaving Public Mobile and then register back with holding the same number? How long it would be take, and what would be happen? Looking for suggestions. Thank you...

Immediate payment assistance required

Hi,My payment failed yesterday, and the site won't allow me to make a payment in the correct amount. Please restart my service immediately and fix the bug so I can pay the amount I actually owe.

Phone does not receive or make calls

My iPhone 13 Pro does not receive or make calls. We have just put the SIM card in.

eSIM phone switch question

I just got a new iphone, and my old one is using an eSIM. how do I move my number to my new iPhone ? What are my options ?

Payment

I can only add credits using a voucher why can I not add credits using a credit card

Resolved! Why has my Sim card not arrived and it has been 4 weeks

Why has my Sim card not arrived ed and ithas been 4 weeks

Resolved! Cannot access my account

New to public mobiledo not have phone number assigned to the account yetit looks like my contact phone number went in wrong

Number not ported and it’s been over a day

Hi, yesterday, I activated my account and ported my number. Or should I say I tried to. I got an error and a customer service agent spent a few hours trying to help me, but my number was never successfully ported and I have a temporary number. He esc...

Resolved! Requirements for mifi mobile internet

A phone working as a hotspot will not meet our needs. I want to set up using a mifi access device. Can I do this with a regular Public Mobile SIM and plan? What are the device specs? Any recommendations?steve

Resolved! Wrong Sim

I ordered a public mobile sim but you sent me a Koodo sim. I can't activate it. I change my mind in switching to public mobile because of all the complaints from your existing users. I just want a refund from the sim I paid and the 1 month subscripti...

Resolved! Plan Change

We are considering getting a 5G 30 GB unlimited Canada plan at $34 per month. Somewhere in our future, we will be in USA, so need unlimited Canada & USA voice / text and 30 GB data.How does adding the USA capabilities, for say 2 months work with Pub...

SIM cards

When I did a hard reset on my iPhone 11 yesterday, the eSIM did not get restored from the iCloud backup. I no longer have the QR code that initiated my eSIM so I went to buy a new one online but got an error message stating my device was incompatible...

Resolved! Questions about 'change on renewal' and '90 day subscription'?Thank you

Hi, I put down current subscription of $34 30G into $40 60G by ' change on renewal' , but I can't make it to be 90 day subscription options, and I also can't see how much it would be under 90 day subscription. Anyone can offer more details about i...

Do I link my acounts

How do I link my old public mobile acount with this new acount

Sim card puk pin

I locked myself out of my Sim card and I desperately need my puk sent to me.

Need to change my email

I can’t access my account to change my email. Current email will be inactive on Feb 19, 2024.

Resolved! Eversafe still sending login codes to initial number

I can still get by in using my email, but it’s super annoying that it wants me to sign in the app again for whatever reason, it seems to sign me out daily, and it will send the login code to the first number I was assigned before I changed it.I try t...

MMS doesn't work after updating to Android 14

MMS doesn't work after updating to Android 14, I rest the APN, and cleaned sms cache but still have issue!

Best Price more data for new Customer only.

Best Price more data for new Customer only.Good and loyal customers pay more and this year we didn't receive a present before Christmas.WHY ?I'm very disapointPromotion february 12 2024 same as boxing day for new customer (29$ for 20GB) or (24$ for...

Resolved! Payment notifications

I would like to receive email notifications when my payments have gone through. How do I do that?

Cannot send sms messages

Hi PM Community!If I can see usage activity in the PM app does this mean my eSIM card worked? I am switching from Koodo to PM. It shows texts received and calls I have made but I am unable to send SMS messages. When I look under Cellular I don’t see ...

Resolved! How to contact public

I recently signed up for public mobile. It came up with an error saying someone will contact me. I left my phone number and an alternative number. They called my alt number 2 days ago while I was busy. I called the number back and it was Telus. The c...

Promotion

Hi, my phone number is xxxxxxxxxxxxxxxx and my email is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxthis is my second time I tried to take advantage and upgrade my plan. First I was offered $25 for 20gig data I couldn’t do it. Now you have for $34 f...

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