Community

Confirming Identity

I have signed up for Public Mobile and I believe I have received my eSIM, however when being asked to confirm my identity when logging into the Public Mobile app for the first time, I am not receiving a 6-digit code to my phone number. How to activat...

US Roaming

Why is my US roaming of unlimited text/ calling telling me I have used up all my minutes. 

Need to activate a new SIM card and associate my current number

I have never logged in to my Account or created a EverSafe ID. I lost my phone and need now to activate a new SIM card; so first I need to cancel to old SIM card to activate a new one but I can't log in or contact an agent to help me. WHat should I d...

it is missing the 1 gig of data from the plan package

Hello,From august 2023, it's missing every month my 1 gig data from my account, which usually comes with my plan package . What should I do?who can fix these for me?Thanks , Magdolna

Renew subscription

I got a notification that my service is suspended and realized that I didn't change my credit card info. Now when I try to pay , with the new card, I keep getting the same message "cannot complete transaction" What is going on? Big inconvenience not ...

Verification codes

I'm not receiving verification codes for 2FA from foreign financial institutions (U.S. or UK). When there is an option to receive the code via telephone call then I get the call. But if the only option is to click on "Send Code" then I don't receive ...

Refund on my subscription

Hello,I have had an issue from the very beginning which hasn't been answer in over a week. I signed up for public mobile service, it said my phone was esim compatible but when completing activation it says it isn't compatible. I have sent 4 DM's to C...

Subscription options

Hello all,I currently have a subscription that no longer fulfills my requirements. When i attempt to upgrade my subscription or change it, i am only offered two options that are not any different or better.I wish to get the $29 30gb plan. Right now i...

Family plan

Hello,I've noticed that PM does not have family plan - any reason why this is not being offer?i am thinking of getting family - however i am not sure how it work.  Anyone would be explain to me in plain English? thank you

New Visa

Hello - I am trying to put a new visa expiry into my profile to keep on file and to make a payment, but it says that it cannot do it now - try later.What is wrong? Murray xxxxxx 

not able to make outgoing calls on my cell - why?

Can't text another apple phone with no data package

I'm trying to figure out if the problem is on my end or the other person.I have a data package with public mobile, my friend has a phone and text plan with bell, no data but just got an older iphone to use. Never had this issue with her previous phon...

Dropped Calls

Hello Team just wondering if you have issues now or in the past few months with dropped calls ?

account

I want to switch from public mobile our service isn't all that great how do I find my account number?

SIM card didn't arrive

Hi,I have submitted a ticket regarding this issue, but I haven't received a response. I'm worried I didn't put in my address correctly. It was not allowing me to input my apartment number when searching up my address. I ended up putting it in the fie...

CANCEL MY REGISTRATION SIM HAN NOT ARRIVED

How we cancel this after payment really stuck on this 

Scam?

A person unexpectedly showed up at my doorstep, blatantly disregarding the 'Do Not Disturb' sign we have posted. As we work from home, frequent disturbances from door-to-door salespeople are common, hence the sign. However, this individual seemed to ...

Not Able To Receive Calls or Texts From Freedom Mobile

Hi everyone,I am not able to receive calls from Freedom Mobile users, and I also cannot send or receive texts from them either. I am also able to make Outgoing calls to these people. My number was ported over from Fido successfully, and my other rela...

Need public mobile to contact me.

My phone number transfer did not go through according to Public Mobile but my previous carrier is no longer working and now I don’t have a cel phone number. I need someone from public mobile to contact me

SIM has not arrived

Hello,It has been two weeks but I have not received SIM card that I purchased on Dec 22. I would like to go and pick it up at one of your vendors here in town ASAP. Please tell me at which vendor I can do that. 

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Switch to the 24$ Plan

I am unable to change my plan to the 24$ a month plan.  Anyone know how to fix that?

Eversafe code sent by email

Is it possible to receive an eversafe code by email rather than by text message when logging into my account? If so, how would I go about changing the prioritization?

Cancel activation/account for unactivated SIM

I have two PM accounts. One account and one payment plan which is successfully activated.I also have another account that is not yet activated. I need to cancel that account prior to activation. THe PM portal does not allow me to log on until I have ...