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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US unlimited talk and text

Hello Community,I purchased US talk and text and the talk doesn't work. Very frustrating!Could someone PLEASE help me to make it work???

Resolved! Unable to access voice mail

I have an iPhone 13, running iOS 17.3.1. For the past week, I have been unable to listen to voice messages that have been left. On the screen it shows 3 messages (red bubble showing 3), but when I call voice mail it says “you have no messages “. I kn...

Phone stolen can’t log in

My phone was stolen and I haven’t been able to log into my account. Do you know if my PM account may be locked because the phone was reported as lost/stolen? I’ve been messaging with customer support for days now and still cant log in. Whenever I try...

Resolved! How to cancel a plan that wasn't activated

Hello,So I recently subscribed to a public mobile plan, but by the time the sim arrived I realized I didn't need the plan anymore and want to cancel it. Is there any way to cancel my plan and pay for it without activating the sim card or do I need to...

When my plan renewed the 150 gigs they gave me disappeared

I accepted the 150 bonus data which I was promised for 150 days', I changed my plan for the next subscription cycle, and I got notified that I had used all my data, I looked into my account and the 150 bonus data was no longer on my account. I want i...

Resolved! 5G Connection no longer available on my Phone since switching over to PM

I have a Samsung Galaxy S20FE 5G that I just switched over to PM on a 5 G plan. I am no longer able to connect to 5G. I go into my mobile connections and the 5G option isn't there anymore. It used to be and with my previous provider, it all worked ...

account closed July 2023 but still being charged

RESOLVED, THANK YOU ALL FOR YOUR HELPHi, I was an office manager and opened an account with Public Mobile, but moved to another office last year. The new manager didn't want to use the number and asked me to cancel the subscription. I did it on July ...

Regarding the rewards program

Hi, I am confusing the new rewards d program.now I got pre- authorized payment for $2Royalty pays $8 and refer a friend $1. Total is $8/discount for each month. what gonna happen after May 1st fir my bill? Thank you!

100 minutes

Moved to French support

Regarding the reward

Hi there,Just confirming the new reward point program. Now I get $8 discount for my bill. Will I keep it after may 1st or pay for the regular price with reward point.?( I really need that $8 discount) my current plan is $29.12 /40gb after $8 discount...

Resolved! Community forum layout

So this is more of a suggestion than a question, but I'm not sure of any other way to push the idea to the PM webdevs.Since the forums contain the concept of replies, but every comment is inline in a sequence, the context of conversation is blurred i...

INVOICES with no phone numbers

HiI cut the land line off and got a PM cell number. I have to prove to the credit agency that is my phone number now to get a lease on a vehicle and they will not allow it until I show them a receipt from PM with my phone number. All my invoice...

Upgrade from $25 1GB 3g to promotional $24 4g, 4GB

Hello, I would like to upgrade my current $25 1Gb 3g plan to the promotional $24 4Gb 4 g plan but I do not see this option online. Who can I contact to make this request?

On-line to difficult

We are finding it difficult using the on-line contact method and, at our age (76), need to speak with someone on the phone. Also, our phones are older and need replacing.Our last bill was automatically paid March 17th, 2024. We need to replace our pl...

Another day no phone no response from Public

duplicate thread

Unable to access my data plan

Hi I recently purchased a phone from Amazon. It's supposed to be unlocked. I am able to make and receive calls. I am able to use wifi if needed for the internet. The issue is I am unable to use internet if wifi not present. Please help.

Resolved! Plans

I am presently on 30 day plan & wonder if I can take my present plan & put it on a 90 day plan?

all incoming calls are suddenly being directed to voicemail

Starting this afternoon, all incoming calls are being immmediately directed to voicemail. I haven't changed any "do not disturb" settings. Incoming texts from Public Mobile still arrive. Any suggestions?

Resolved! Why am I not receiving texts or calls

phone number

Can I use my existing phone number if I switch to your company

Calling US.

On the Public Mobile Website, the details state as following: (Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-4...

F1 login error and data plan not working

I just installed my Sim yesterday and my data is still not working. I'm not receiving all my calls and texts. every time I try logging in it gives me a Forbidden F1 message. I can't find how to send a ticket.

Resolved! Referral code after activation

My kid forgot to put my code in the purchase page, how can we do it now?

payment update fields inactive

It has now been more than 2 months that the payment update field is inactive! 100's of complaints about the same problem on FB. My account on hold, cannot update payment information.The bot is useless with info to correct.Public does not come back ...

Monthly plan

34 dollar month plan 50gig goes up in price?

Redeemed Rewards Data doesn’t work

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated?? How do I get a hold of Public Mobile so they will activate it?

Ported numbers not working

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confi...

Referral

Hello! I forgot to input who referred me to Public Mobile. Can I still get their account credited, or whatever they get? thank you

Soooo confused!!!!! New service

I am looking for information and help. I switched from a provider yesterday to PM. I had a physical SIM and changed to an ESIM with PM. The porting of my number has been completed. Oh and I am on an iPhone 12 Pro Max. I can see info in my phone for P...

No data after plan changed today.

I do not have data even though my carrier still says public mobile and my subscription is paid for. I've already tried resetting my network settings and all that stuff. My number has not been changed and my account remains in tact. Is anyone else fac...