My phone is stolen two days ago

[Setareh1358]

My phone is stolen two days ago and I canot login to my account to put it on hold because I needs two step verification both email  and sms OTP. How I can put my account on hold when I have no access to my phone?

[Biryani26]

thanks for the link.  Finally able to message them and now all good

[Setareh1358]

Thank you؟ for the information. I send a message for cs agent and asked to put my account on hold. Let see if it  works

Appreciated 

[softech]

@Setareh1358 

if you know your voicemail PIN, you can choose Send voice message.  You can then call yourself from another phone, click * when you hear the greeting and enter the voicemail PIN

if you cannot get the code that way, you will have to message PM CS agent and ask them to put your account phone for Lost/Stolen phone.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Setareh1358]

I clicked on resend but every time I redirected to a page with two option 1. Send message 2. Send voice. There is no option for Send email in redirected page

[softech]

@Setareh1358 

you can get the 2FA code via email: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

Once logged in, go to Profile page,  click Report Lost/Stolen Phone and click Put my service on hold 
(or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone)

If there is no choice for Send email, please ask PM support to help,  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there