How can I cancel my plan? I am traveling overseas.

[levinperson]

Hello, how can I cancel my plan? I am traveling overseas, and won't return to Canada for a while. Since I can't use my Public Mobile number overseas, I cannot login to my account to cancel the plan. Can someone give me some help to cancel the plan? Thanks!

[softech]

@levinperson 

as advised above:
If you still cannot login My Account and unable to turn off Autopay, you will have to ask PM CS agent to remove the credit card.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

[levinperson]

Hello, thanks for your response. But there is really no way to have the code sent to my email. After I click "Resend code", it still sent a code to my Public Mobile number, which I don't have access to. Is there other ways to cancel my plan if I don't login to my Account? 

[softech]

@levinperson 

you can still login to My Account while you are travelling. 

You are probably stuck with the 2FA step.  Instead of having the code sent via SMS, you can ask it to send to your email. On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

After you logged in My Account, go to Payment > Manage Subscription and you can turn of Subscribed there to stop PM from further charging you.  But please note that you account will be closed (and you will lose you phone number) after 90 days of account suspension.

If you still cannot login My Account and unable to turn off Autopay, you will have to ask PM CS agent to remove the credit card.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there