03-30-2025 05:13 PM
I am trying to activate a new subscription, I got a new physical Sim, I got to the step where I can choose a number once it activates I get an error message to contact support ... impossible to get any help
03-30-2025 06:32 PM
@Ultra_hdr
With that error message, there's nothing that you can do on your end except to send a message to the customer service agent to fix. Good luck.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-30-2025 05:14 PM
must be some system problem this weekend, many got the same error
PM complete the activation for you and you need to submit a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
