Data not working

[Leonie59]

Hi, my data stopped working a few days ago. 
I’ve tried restarting etc and nothing works.

please help! 

[Leonie59]

Thanks for your advice, checked outage - was ok - and performed reset, still not working, will contact support 🙏

[softech]

@Leonie59 

check Telus outage site to confirm any local outage:
https://www.telus.com/en/on/outages

Also, preform a Reset network settings after a device reboot

If you are using iPhone, make sure you update the Carrier Profile

if issues persists, ask PM CS agent to reprovision your sim/account.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
                then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

@Chalupa_Batman VoLTE would not cause data issue

[Chalupa_Batman]

---

@Leonie59 wrote:

Hi, my data stopped working a few days ago. 
I’ve tried restarting etc and nothing works.

please help! 

---

Hello @Leonie59 

Could you be at your data limit already? Not all plans have unlimited data. You may wish to log into your account and double check. 

Try turning Airplane mode on. Turn off the phone, wait a full 5 minutes and turn the phone back on and turn off Airplane mode. This will reconnect you to the network.

Also, check your phone to make sure it's VoLTE enabled.

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Use Public Mobile's VoLTE checker as a guide only, as results are not always 100% accurate.

If you still need help, contact customer service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hairbag1]

@Leonie59 

Try a network reset… let us know the result.