Requesting invoice displaying monthly payments for 2021

[megseoh]

Hi Public Mobile Community,

I need an invoice displaying my monthly payments for 2021 for tax purposes.

Many thanks,

[megseoh]

Great! Thank you for your responses 🙂

[JL9]

Hello, the only way you can get this is from a CSA. You can open a ticket asking for this or private message CS_Agent and request what you need. I would recommend the 360 day invoice if you are looking for the year.

[softech · Accepted solution]

@megseoh   Yes, you can open ticket with PM Support to request the invoice.  It might take around 3 weeks.  

Here is the sample of the journey to request the PM statement by @AE_Collector :

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charge...

To open ticket with PM:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there