Appears my account has been hacked

[Supra]

It would appear that my account has been hacked and somehow disabled. My original email address is still linked to the account but all service other than internet has been disabled. When you call my number, you still get my voicemail, but cannot call or text, cannot chat with support or do anything.  

[esjliv]

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@Supra wrote:

It would appear that my account has been hacked and somehow disabled. My original email address is still linked to the account but all service other than internet has been disabled. When you call my number, you still get my voicemail, but cannot call or text, cannot chat with support or do anything.  

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@Supra  - a bit more details could clarify some things.

At first read is just sounds like your phone lost service due to network, phone or account (nonpay/suspended) issues.

So, did you past your renewal and you did not pay (or autopay failed) or not add enough funds to renew your plan?

Log into Self Serve and see what the status says: https://selfserve.publicmobile.ca/

If you activated in-store, it is possible you never created a self serve account yet.

If so, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

How do you know you have been hacked...? and do you mean your Self Serve has been hacked?

If you mean SIM-Jacked, see this Help Article about sim swap fraud: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[JL9]

What message do you hear? have you tried *611?

[Spudster]

@Supra 

If you feel your payment card has been compromised, place it on hold first.

If you have access to self-serve, you can also place your PM Service on a Lost/Stolen designation to try to thwart the user from using the service.  (if you believe you've been SIM swapped).   If you can log into self-serve, also click on the Change SIM card section under your My Profile to the right.  Then note the last 4 digits of the SIM card registered on the account - compare that against the physical SIM card in your device.

Then, contact the Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[softech]

@Supra   It could be just your device unable to connect to PM network instead of your account got hacked.

but if you are worry, you said you can still login to My Account?  then login and change the password

if you forgot your My Account password, try to use the Forgot Password link to reset it

Back to your phone, Try reboot your phone once.

if still fail, can you confirm what is showing on the phone status, does it show connected to PM with status bars? or some error like No network, No SIM, SIM not provisioned?

if you have another phone around, best to put your SIM in the other phone to test as well