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Hi, I ordered a new sim to my home address on April 13th. I know there are some delays due to covid but how long does it usually take?

Hi, I recently tried to transfer my old virgin mobile number to public mobile. It didn't work, and I didn't have the option to set up a PIN code so i can't call anyone for help. how can I set up a PIN? my account is active but I can't use the service...