Sim Card damaged

[Atfolade65]

How can I replace my sim card that is damaged?

[esjliv]

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@Atfolade65 wrote:

Thank you I am not allowed to choose email option for code to be sent

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@Atfolade65  - what do you mean you are not allowed? Do you access to this email any longer?

If you do not have access to the email, then yes, you will need to contact CSA by methods provided by @Spudster .

OR, are you having finicky website issues?

Try clear your browser's cache/cookies, or try a different browser.

Even try opening a tab in incognito mode to see if that helps. Or use a completely different device.

See some more information in the Help Articles for review.

"How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[JL9]

Did you have the sim card for awhile and damage it or was it a new one sent to you that came damaged. Either way Canadian Cell Supplies is an amazing option for a new one 

[Spudster · Accepted solution]

Well that could pose a challenge,  @Atfolade65, if you can't receive SMS confirmation on the old SIM card. 

Customer Support Agents can help.  There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

[Atfolade65]

Thank you I am not allowed to choose email option for code to be sent

[softech]

@Atfolade65   first advise, do not get from PM online, it takes long for them to deliver

Go to get it from a mobile store for around $10

Once you got the SIM card, login to My Account, click Change SIM card, enter the new sim card number and pick email to receive 2FA security code and it should finish shortly

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

[Spudster]

@Atfolade65 

You can click to shop tab above or go to a local Walmart or London Drug let them know you need to replace your Public Mobile SIM card.

If you are anywhere near the Mississauga area in Ontario, try Canadian cell supplies.

Once you acquire a new SIM card, use the change Sim function in your self serve and have the verification sent to your email.