Problems with SIM cards ! Just want to add a new one

[ken45]

Out of sevice for 1 month now ! I need to access my account and I keep getting locked out ! All I want to do is add a new sim card . 

[esjliv]

@ken45  - No service for 1 month?!

Was this since April 1st, during when this issue was happening?

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-System-Issue-Accounts-in-Suspe...

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

But, if you had no services since your activation date, then it may not be a SIM card issue.

While you wait for a response from CSA if you submit a ticket as softech provided, can you provide a bit more details so we could try and help narrow down the issue?

[computergeek541]

Waif 15 minutes before trying again. Otherwise, please follow the forgot password procedure.  Clicking on that option will guide you through the process.

[softech · Accepted solution]

@ken45   You want to "add" new sim card or Change the sim card for your current account/line? (maybe you lost your old sim and you are trying to replace the sim)

if you have a new sim card and you want to activate the new sim card for a 2nd line, you will need to activate using a different email address.  You cannot use the same My Account for 2 lines.

For your access to the old account issue, you tried to use Forgot Password to reset the password?  If you are unable to reset it that way, please open a ticket with PM Support and have them sort it out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there