08-07-2026 07:42 AM
System says that it's charged my card but that there was an error in creating my account I tried to do this again and it processed the payment again so I don't understand what's going on can someone help
08-07-2026 08:19 AM
hi @Thealoo
were you using Public Mobile app? if not, please download PM app and try login again. But don't pay again if you see the same screen
if that does not helps, ask PM support agent to help,
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-07-2026 08:04 AM
Click on the pink envelope in the bottom right corner for help and follow the prompts
