cannot remember username or pwd to my son's account that I pay for

[bpugh22]

I pay for my son's account  (name removed) using my credit card. I had to get a new card and I need to update account payments but I cannot.

I also have an account for my other son (name removed) using (e-mail address removed) and the pwd for that account.

How can I get the userid and pwd for Daniel's account so that I can change the card and restore payment for his account?

If I cannot, can I make a new account on his behalf?

Thank you very much!

[JL9]

In the meantime if you want to get it up and running asap you can get a voucher and use *611 to resume service. Just make sure you go to one that is activated immediately. London Drugs. 7/11 Shoppers Drug Mart seem to be reliable

[dabr]

@bpugh22    First click the downward arrow top right of your post and immediately delete all names and emails from it as you're posting on a public forum

You can submit a ticket via chatbot and ask customer support to reset your password for your son's account here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8 · Accepted solution]

@bpugh22 

First of all edit your post to remove personal info. This is a public forum.

Contact CS Agent for account assistance.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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