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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add-Ons

Resolved! Add-Ons

I have the 100 minute plan.I understand use them or lose them each month.I am considering purchasing the 500 minutes.I understand you keep those until they are used up.If I purchase the 500, can I opt out when I have reached what I think will get me ...

Paid for my monthly plan and have no service, how to fix this?

Mobile data not working.

Resolved! Mobile data not working.

Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for a...

Resolved! Public Mobile not accepting new credit card

Help, I have no service because Public Mobile isn't accepting my new credit card. I've tried 6 ways to Sunday typing in different combinations and it won't accept it. Keeps saying its the credit cards problem but I've used this new card on Amazon, ou...

I lost all my autopay rewards after re-register autopay with new credit card number

Resolved! I lost all my autopay rewards after re-register autopay with new credit card number

I lost all my autopay rewards after re-register autopay with new credit card number. Please help reset it back. Thanks!

Unable to setup online account

I have 2 phones with PM. Mine and my wife's. I setup my online account, but hers is proving difficult. Getting invalid phone number or already registered which she is not. Any thoughts?

Resolved! My outgoing calls show Amanda as my name to others

Could you please change my caller id showing my name or number instead of showing Amanda?

Voicemail Using Minutes

I'm curious why voicemail uses up minutes because the user is not actually talking to anyone instead hearing a message someone left the user. Voicemail should not count towards minutes. This discourages my use of voicemail, rather than checking my vo...

No service

I can not make/received a call. No service or disabled written in the top left side on my phone. I have 3 public mobile accounts and unfortunately only my phone is not working.I already check my payments and 0 balance.

Resolved! Lost My Phone Service When Updating Card

I updated my credit card yesterday for my auto-payment, and now I have no phone service. Please help me.

Resolved! Having trouble with phone calls

I switched over to Mobile a few weeks ago and I'm having trouble receiving and making regular cellular calls and FaceTime. When someone calls me, it seems to connect but I can't hear anything nor can the caller. Same thing happens when I try to initi...

Resolved! Suspending my service?

Hello,I am on the $15 plan. I am currently on auto pay and have 5 referrals for a total of $7 for rewards.I have $40 in my Available Funds. I am going away and was going to put my phone on lost/stolen. I have 90 days to pay from my renewal date to k...

Resolved! my email address is not working for account login?

I activated my account with my email address but it no longer works to log into my account. How can I correct this situation ? Is there anyway to contact Public Mobile to get help?

Voicemail

How do I change my voicemail

Resolved! Re: Reactivate Account

I need Public mobile to process my credit card payment in order to reactivate my account. I attempted to do this online but it would not process payment. I checked with my credit card company and they said it is clear to process payment. Please can s...

charge credit card

I have been charged twice this month on the same day

New activation

I bought a SIM card from a phone Mobile store specifically for public mobile I bought it during the promotion where you get the second one free but when I got home I had so much trouble with the card and after about two weeks of trying I finally got ...

Resolved! Return to PM

Hello guys. I'd like to return to PM after I switched to Shaw Mobile for a week which was soooo a dummy idea. I couldn't receive a call though outgoing call was alright. Anyway, can I just make a new account after inserting a new SIM card before ca...

Resolved! Phone

I want to upgrade my phone, can i?

Resolved! Roaming addon not added

I paid for the 20 dollar us roaming bundle today. The payment came out of my funds and is posted in my transaction history. But it wasnt added. This is the second time this has happened

Resolved! Rewards

How do you earn a top 50% badge

Resolved! Suggestion - short-term plans

It's more like my request than a suggestion. I travel between my home country and Canada quite often and PM's prepaid plans work very well for me. If there are some short-term plans such as 1 day / 1 week / 15 days plans, that would be even better. ...

Problem logging in

its telling me that my username doesn’t exist. And I’m trying to update the payment for my daughters phone.

Resolved! "No Service" iPhone SE (2nd Gen)

I bought my phone a week ago and have been using it successfully with the old SIM card from Telus while I waited for my PM SIM card to come. I activated my account and set everything up last night but there is no connection to the network using this...

Generic Error - Plans and Addons

I've attempted to go to the Plans and Addons page through Self Serve a few times in the last few minutes and all I get is this.. Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to t...