Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,i’ve lost my sim card during an international trip. I would like to get a new sim card with the same number. Is it possible?
I seem to be caught in this ingenious marketing loop where I purchased the biggest plan available with the most available data and since it still doesn't satisfy my need I end up spending more than I did in the first place on additional data. Why can...
I got a new sim and it registered fine. The phone number works ok. The APU settings entered automatically and are not editable. I'm in BC and wonder if the sim is not the correct one for the province.The info:Name:TelusAPN: sp.telus.comThe rest match...
HiI moved from BC TO ALBERTA on February15 2020. Today i realized that i am paying extra taxes on my both numbers.I am paying 12% but in actual its only 5% in Alberta.I am paying extra taxes since February-march 2020.
I need to make a phone call and I can't. My account has over a $50. Can someone check this now for me please.
I signed up for public mobile at 3:30pm today and tried to add American coverage but was told that my pin number is wrong. I have been back to the store and assured that the pin is correct as recorded. Without a proper pin and American coverage the p...
Anyone else notice this in Self Serve? When under the 'Plan and Add-Ons' TAB it does not change color, like the other 3 when selected: Payment TAB My Profile TAB Overview TAB Just an observation...Turn on the "change color" button PM.
Hi thereI need a payment invoice of last month with the phone number listed. Please help, in the payment history option, I don't see the phone number of the account.Thanks
My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?
I have an old Public Mobile SIM card which has been de-activated long ago on my old phone. I'm getting a new phone and would like to know if it is possible to re-use this SIM card without buying a new card. I'm prepared to go through a new account ac...
I never get good service at my house, wondering if it’s because it’s a basement suite?
I signed up for that “One Month of service for $0” and i got an email reply telling me to activate online before May 7th, to get the reward. I activated my account on April 24th, but until now I don’t see any sign of a credit to my account for this. ...
I just purchased us roaming talk and text I am in california and i am trying to make a call to toronto and its not working!! Help!!!!!!!
Hi I sent requests for receipts to the moderator some weeks ago for both my account and that of my wife for our 2020 taxes - I did not receive an answer nor any receipts - Why is this so hard to get. I checked transactions and they are only good 180 ...
Ordered a SIM around two weeks ago, still haven't received it. When I ordered the SIM, I got a confirmation email with an order number but I can't seem to track it. What should I do?
I bought a device on public moble because mine is dead.. And I got an email stateting that it was cancelled because they thought it was a fraud. But its not... I bought it. Why?
I bought a SIM yesterday and when I went online to activate the SIM, it said invalid SIM. Thanks to help
I have two phones with Public Mobile, both were signed up with Visa Debit and Auto-Pay.Both have been working fine for over a year.On May19, they BOTH received a text stating "Your plan did not renew because we did not receive your payment... We trie...
My account is active but no network service
I live close to the USA border, and I often can't make a call or receive a call because I'm connecting to the USA tower. At these times, I also don't have internet.
I tried the number transfer from TELUS yesterday. Seems like it’s couldn’t completed. My text doesn’t go through. Hopefully I could keep my previous phone number. Where am I gonna call to someone fix this problem..
My data has been deactivated a week ago even though I have over 3 GB left.I always monitor my GB limit and always use Wi-Fi when possible.Can somebody please help?Robertxxx-xxx-xxxx. Phone number redacted by will13am. Please do not post personal i...
what happens if I never meant to change my number, and I need my old number back?
How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?
Hi, how far back can I view for usage history? I'm trying to view some data back to 2019.
