Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have moved to a different province and want to change my phone number. When I tried it says number change failed! PLEASE HELP
Hi, I am looking over my credit card statements and seeing a charge I don't recognise from Public Mobile. I am wondering if someone could help me with this? Thank you,D
I need to submit for a ticket to return a certified cell phone within 30 days yet the form in Community will not let me submit? Need help please.
Hi, I'm going to the Netherlands and wonder if I can use my Public Mobile plan there. What would the costs be?Thanks
My account was suspended because my credit was hacked and had to be canceled. So i need a 4 digit pin to access and make payment. How do i change my 4digit pin? I forgot the old one. i need a new pin to make payment to my account
We are planning a trip to the US in May. I was wondering if anyone has any experience with the PM texting add-on? Since texting operates on the voice network, will the recent turning down certain of 3G/HSPA networks affect texting as well?Thanks in a...
thread locked/removed
Does any one have a screen shot of the Top x% and Dollar value for helping the community?
I have a public mobile sim and account and while creating that account, I've misstyped my e-mail addess and Now, I'm trying to change it since few months but I couldn't do so. Is there any help for that?
Display saying Sim card invalid and not inserted. Yesterday the phone was working ok
HI All, Finally, the badges are coming back!! But just December? Was it just me or everyone only got December?
hi. I accidently bought a 15$ add-ons for my account and I don't need it so I need refund please.
Hi, I have a question on a security issue I'm having. Just cropped up with a couple of messages within an hour of each other. May be coincidence. One from the:"return-team@cad-invoice,info Subj:31-03-22 Dear Client, We have been alerted of a mistaken...
Hello, my wife is determined to port her current Koodoo service to Public Mobile immediately using my PM verification code..She will want to keep her current phone number.Please kindly advise me on what steps to take.RegardsShina
I ordered a second SIM card to move service for a second line from FIDO, but I kept getting the error message "invalid promo code" using 12MONTHS2GB during checkout. I attempted to submit a ticket but I get error messages re my username when I get to...
i accidentily topped up my accounts and tried changing my plan and was billed three consecutive months 127.68$ in total but 116.00$. please help
Hi! can someone help me? I need to make a payment, my service was due and it got suspended. I wanted to make the payment but got locked out of my account . I have waited over three hours and when I tried it says to wait an hour more and so on! Thank ...
Good day, my cousin has an account with Public that need to be canceled as she passed away on the 23rd of March. How do I proceed?
I just activate my number and there is no signal. Can not make a phone call
Got this text today this is what my account looks like this text happens constantly. So frustrated and no way to call anyone about this. Ready to find a new carrier
I am a Public Mobile customer and am considering buying one of their certified pre-owned phones for my wife. She is not however a Public Mobile customer. Will the phone work with her carrier?
Security question forgotten, locked out
I'm getting an alert of data temporary turned off by operator. Is there service issues or upgrades being done on the Fraser Valley towers?
So I've checked that I haven't used up my data for the month and I also still have remaining additional data usage from bonuses in the past and yet my phone keeps showing this alert that says "your data has been turned off by your phone provider". I ...
Recently I received a new credit card which I went into my account and public mobile and changed and registered it. Now this months payment is coming up and was told that they couldn’t take a payment!!today I went in and made a one time payment on my...
My data is off but every time my monthly plan renews it still says 75% of data used already. what is happening?
Why did you not take out the automatic payment from my account in March?
Within our home, our connectivity to the Public Mobility Network in our home has been reduced to one bar - sometimes zero bars. We can not make or receive calls with our cell phones and have to go outside onto the parking lot. Even then the signal ...
