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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! MMS

Hi, the mms does not load in my number. How can I fix this?

Need more US data - URGENT

I have already purchased the 1GB data add on, but need more as I'll be at an event this afternoon that will require a lot of data. Can an employee help set me up with more data as from what I'm reading I won't be able to buy another package for 24hrs...

Resolved! Roaming

HiI have the 25 dollars planI'm 6 month ln Canada and 6 in the US if I add roaming in the winter time will I be able to call US to Canada and Canada to US Thanks

Resolved! Cannot Access my account

my daughter is with Public Mobile for a while, because she changed her Email she cannot access her account to make some changes. Any suggestions?

Service disabled

Are public mobile towers down? My phone's service says it's disabled. My bill is paid and I even tried resetting my phone as well as my network settings and still no service.

ZTE phone - model Z850

Resolved! I want to suspend my account

My account is due for renewal tomorrow April 8 and I have funds in my account. However, I will be out of the country from tomorrow so I'ld like my account suspended, i.e. I don't want to use the funds in my account till I return in a month's time. Ho...

Comment accéder à mes textos en Europe

Resolved! My Account: Topped up but didn’t receive data

In mid March I needed more data so I tried to top up my account. Was charged but didn’t get any more data. Ang

Resolved! Bought pre owned phone - $50off + $20 bill credit: how do I receive credit?

I bought a pre owned phone during the spring sale. (March31.2022) The promotion was $50 off the iPhone XR and a $20 credit toward next month bill. I do not see credit on my account. Unsure of how I redeem the $20 credit as I was given no instruction ...

Disabled account

I was in the US for a while and was not using my account or phone. my bill is paid but my account is disabled. How do i get this fixed?

Won Iphone 13 contest ( part 2 )

Community rewards

For Community Rewards. I see:An email advising me of Top xx%I see a advisement in notifications of Top xx%Reward paid out in transactions What I DON’T see is:A badge in my badge collection In My Rewards no $ in the month and no $ in total $’s earne...

Phone is not receiving calls from only select numbers

I recently helped my dad create an account with Public Mobile on his phone, and he can't receive calls from my sister and brother-in-law's cell phones (they are both with Rogers). He's had his public mobile account for about 3 months now, and from th...

iPhone X

I have a family member just switch providers to Public. Turns out the SIM card works but the new phone doesn’t add the data from plan. Does anyone know if there’s a solution to how we can use the IPhone X?

Repeated Calls After Porting from Fido

Hi!I've been getting calls from the number 118334252387 after having ported from Fido. Has this happened to anyone else, and do they stop calling after awhile?Thanks!

Resolved! incorrect ESN / MEID

Hi,I have setup Public mobile account and trying to transfer the number from Lucky mobile.I got a text from Public that ESN/MEID is incorrect.What do I need to do?

Commande 46832:iphone 8plus

Data loss

I’ve topped up my data three times in six days. I am not using this data yet I get a message almost immediately after top up that data is all used.

Resolved! Problems with SIM cards !

I have been a public mobile user since they started. Last week out of the blue my SIM card stop resisting to public mobile . I have tried everything that's been on this site and every other site I found. So I went and bought a new SIM card and it wil...

Resolved! SIM Card

I ordered a new SIM card - Triple Punch SIM Card × 1, but up to date, I have not received the SIM Got notification on Mar 23/2022 that it's been shipped but i have not received itThe order number - 288176

Resolved! Stolen sim card

My phone was stolen with SIM card in it how I purchased new SIM card and how do I get myold number back to this new SIM card.

Sim card doesn't work with iphone 12

I tried to insert my sim card into iPhone 12 but it doesn't work and the phone says it's because the card provider doesn't support the phone. How can I fix this? Thank you!

Sim card problems

I have no clue why my phone stopped working out of no where my Sim card keeps saying unknown but I can log into my account without issues n even have extra money in my account I can't seem to figure out what's going on with my phone

Data

My data is not connecting to my phone

Resolved! Call not coming through

Rogers still has phone on there bill

Rewards

Hello,I'm able to have rewards but in my pre authorized payment it doesnt appear. How to fix this problem?

Resolved! Transferred phone number not working

I was told just now that my phone number was transferred. But when I call my number I get the message 6UC2 the number is no longer in service. Can you please help me get this solved?

Resolved! Calling US for 1 call: can I buy add on for this or do I need to change my phone plan?

Hi Everyone, I need to make just 1 important call to the US but I don't know how to go about this. I'm on a $35 planThis plan includes: -- 2GB at 3G Speed + 500MB AutoPay- Unlimited Canada-wide Talk- Unlimited International TextAnd I recently bought...

Resolved! SIM card question: Can I re-use Public Mobile Sim that was not used for 3-4months?

Hi, I was with Public Mobile until early Jan 2022. (I ported the number out) I am planning to return to Public Mobile (port number back) in mid April.My question is, can I re-use the Public Mobile SIM card that I used up to early Jan 2022? so it wou...

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