Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I changed my old number for a New one and its been a week with an account that shows disconnected with my new number and my month is full paid.Im an existing client and Im frustrated of not being able to get my new number fully activated.
Hi,I forget the password and the answer to security question. I cannot login in my account to arrange or update monthly payment. Help me, how to find the password back so that I may login in my account
My March 8 payment was marked Koodo and was for $28.00 and I have signed up for Autopay so should have $2.00 Autopay discount applied. Also April 7 pending transaction is also for $28.00 and should have Autopay discount of $2.00 applied.
I have autopay on, and have never had an issue until today when my payment was not received and my service was suspended. I logged in to make a payment, and it would not accept either of my cards, both registered to the same address. The notification...
I’ve tried buying a SIM card online for my family members, but for some reason the button is not working. I tried on multiple networks and devices. Thanks for your attention
I am asking for my father who just joined public mobile last month, and he told me the yesterday that his data does not work. He did shut the phone off and took the SIM card out and put it back in and restarted but jt didn’t work either. Can someone ...
I am no longer able to receive incoming calls. Outgoing calls, text and data are all working. When someone dials my number, the message is “5H1 (5B1 sometimes). This number is not equipped to receive incoming service.” I have been an active client ...
how can I start using another SIM if I cannot access the old phone (its gone) no other access to account other than this laptop which doesnt have that email logged in .....2 step verification is a nightmare thx PS I already suspended my service on h...
Hi there, I’ve been doing my taxes for the 2021 year and it seems I’ve been overcharged with 13 payments instead of 12 over the year, with twice being in October. -Erin
Just completed a 20 minute conversation with CAA Niagara about an important insurance issue. The call was dropped 6 times over 20 minutes. Fortunately the CAA rep was very patient, kept calling me over and over and we finally concluded the issue. Now...
Hi,I bought a new phone that isn't compatible wth my current 1 size (larger) sim card.Can I switch my account to a new sim that is compatible with my new phone? If yes please provide the details of the switch.Thank you,Tzvi
I currently have been using PM for years with no complaints, however, the need to carry my personal and work phone is a real pain. The account in question is with another carrier, though I am able to change it to PM. It is my understanding they will...
I've been with Public Mobile for years, but their lack of customer service is ridiculous so I will be switching carriers. Before I can proceed, I need to deal with a couple things: 1. I put money on my account ($45) to be charged for my next bill. Bu...
I just setup a Public Mobile (PM) account. The phone has been on WIFI since the PM account was activated. I sent a few text messages to notify close contacts of my new mobile number. When I later logged into the Public Mobile account I notices that t...
Bought a phone here over a month ago. It's faulty, no one can hear me. I've spoken with three different CS people and they all say the return package is coming. It doesn't come. Even if it came from the maritimes it would be here by now. Is there any...
How actually renewal work moneywise? Reward money deducted first from plan cost?Then money taken from account if some money is there?And if not enough then credit card charged if auto pay set up?
hi, i have a problem with my account when i click on password, it tells me to put my emzil with which i created my account, i put it after i click on continue. after clicking on continue there is a small red message at the top that appears telling me...
