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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Moderator

I forgot my password and security question, help please

Locked out

My service was disabled 3 weeks ago, even tho I paid for the service up front every time.This is very frustrating as I did not have the means to get on here, register, type a question and wait for a response. So I went 3 weeks without a phone, intern...

A weird interruption in my call?

My plan is this : •- 2GB at 3G Speed•- Unlimited Canada-wide Talk•- Unlimited International Text To speak with amazon customer support they phone you. You can't phone them. They phone the mobile on the account. I contacted amazon.ca assuming that I w...

texting issues

I can send and receive texts when connected to wifi, but can't send or receive when not connected? Any suggestions? thanks

Upgrading the plan

I have been trying to upgrade the plan it asks for the promo code, which I can not find anywhere. Can someone please help me

I am trying to pay for the bill but it does not work.

I have my mother account with Publich mobile, I already paid it twice Fromm my bank and the master card either way it does not work. Tried everything the public mobile email says the make your payment and reactivate it now.

How do I open a ticket/send a message to a moderator.

I opened a new account yesterday for my son's gps watch. It doesn't accept texts so I cant enter in the pin that they text you to set up a self serve account. I would like to set up this account so I can keep tabs on his data use. So I am guessing I ...

Resolved! how long does it take to receive online ordered SIM card?

thanks

cannot verify server identity

I keep getting this message popping up on my phone when I'm outside of my wifi zone.It gives m.hotmail.com - I have no idea where this came from or what it's referring to.When I click details I get:setmeup.arubanetworks.comAruba 222 - CNC3HMV5Y4When...

Accpunt expired message

Hi I am getting a message which says my acocunt/plan has expired but it wont take any of my payment methods. used three different cards and all failed. It doesnt seem to be an issue with my cards but the public mobile system and also I was on autopay...

sim card will not register

Hi, I bought new sim card it is activated i confirmed that already and it will register in my daughters phone . it will however not work in my phone. i have powered off, i have removed battery and sim card waited a half hour then tried. nothing any...

Needing to port, not working?

Hi, I have submitted several tickets which public mobile has failed to address, so I submitted it to the CRTC, but that can take up to a month. But I figured I would try here if anyone knows any information.I am trying to transfer my number to Fido a...

LG K61 - Is it compatible? It isn't in the list on the link you can check on Public Mobile.

I checked the "Get Started" page to see if the LG K61 is compatible. Can someone help? This is the spec info that I have obtained. They do use it with Koodo and Telus so I am thinking it would work but wanted to check before purchasing... Here are th...

SIM not provisioned for voice

Resolved! SIM not provisioned for voice

My phone has been with Public and working for a few years no issue. Today I woke up to the message - SIM not provisioned for voice. I have tried resetting the device multiple times, powering it down for a while, take the sim card out and ensured the ...

Resolved! ...

Koodo Number Transfer

Resolved! Koodo Number Transfer

How long does this normally take?

Payment

I add a voucher it says its no good . I add 2 different credit cards its says they are no good .why when I know they are all good . How do I get a live person

no text messages anymore

Hi, I am a long time subscriber. Suddenly my text messages stopped coming in. I am on automatic payment. I looked at My Account, and it said I needed to choose a new plan as it was expired. I was on $30/month. I changed my plan to $25 per month O...

No my phone

Can I get monthly Bill?

Free month with email signup

When I first signed up there was a promotion for a free month by giving Public my email adress. i was using Brave browser which I later found out doesn't work well on this site. I didn't get any confirmation when I gave my email because of the brows...