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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75 replies
  • 7 Bravos

Resolved! Trying to port my public mobile number to koodo from a suspended account

I am on a Koodo account now but I was trying to port my public mobile number over at the kiosk, however I am not able to without making a payment to public to reactivate my account... how can i do this without having to make an additional payment for...

irenek by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Funny window display in Community

Seeing a pop-out window which covers my screen on the right. I'm currently using IE 11 on Windows7 (not by choice mind you). Is this a Microsoft Feature, I mean enhancement, I mean bug, or is it something else?   

Signed up for 12GB Promo only have 6GB

Hi there, I was on the 90 day 4GB plan and during my second month in there was the 90 day 12GB plan. I switched to it but it did not take affect until today. I just checked my plan data and it only says I have 6GB. Does it not honor the plan promo du...

Snippy by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Login Disabled

Hi,I have an account that has been disabled (not used since Oct 2016). When I try to login (to recover password) the system tells me: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Is there a way to recover it? On the same note: I do have the SIM...

joserufo by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Did LTE plan prices go up again?

I just did a check on the plan prices... yes, I am still shopping around for my other line... and I noticed the following prices: $195 90 Day, Canadawide, Global text, 9G LTE$240 90 Day, Canadawide, Global text, 18G LTE I remember them being $185 and...

MEU_21 by Model Citizen / Citoyen Modèle
  • 3 replies
  • 0 Bravos

Resolved! Billed again in second month of 3 month plan

 Hello,  I have been billed again in the second month of my 3-month plan (Started July 22 and billed again August 17th). The moderator has told me that my plan will no auto renew on November 17th, but I have still paid for 6 months of service (2x3 mo...

Carleen Masik Public Mobile August 24 2017.JPG
carleenmasik by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Getting a receipt

Hi there, I need a GST receipt for payments made. I have to say this is quite the process to get a receipt which is, with any other company, automatic. Cheers Dave

DTG by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Suspend plan for 4 months

I'm going to be out of the country for 4 months. Obviously, I don't want a phone plan in canada during this time. Unfortunately, if I cancel my payment now it seems that my account gets deleted and my simcard becomes useless. Is there any way to susp...

noahf by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Credit Card Madness

 I received credit card statement that showed I was double billed by Public MobileI emailed the @CS_Agent for assistance in this matter (multiple times as I keep getting weird replies back)My details in black, Public details in orange 1- Sent email s...

kav2001c by Mayor / Maire
  • 15 replies
  • 0 Bravos

Autopay Rewards

I signed up for a 90 day plan back in June this year and immediately set up autopay. I just noticed that my autopay reward is $0 and I was charged the full plan cost on my last payment. How do I know if I am eligible for the autopay reward?

EvanderC by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Data not working and over charged

The APN setting giving did not work I have no data not only that I was charged $82.50 in total for the sim card aswell as a plan including 2gb of data and was told that was the cheapest now when I got home to look on this website for the APN its offe...

Cenastor by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

new promotions page is missing LTE promotions

@Jeremy_M  New site is looking nice.  I noticed the new promo page is only showing 3G promos and no LTE promos.  Does this mean the LTE Promos are ending/ended ?  or was it simply an oversight?

mimmo by Oracle
  • 7 replies
  • 3 Bravos

Cant seem to reset account

Hi. I am trying to log in. I have forgotten my password. I have asked for ab email. But it takes sooo long to get tge email, by the time i fet the email, the link is expired. Been more then 24 hours im trying. How else can i do this... Thanks

Nikita by Great Citizen / Super Citoyen
  • 1 replies
  • 1 Bravos

Gear s3

Can I connect my Samsung Gear series 3 to PM?

Surtock by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Changing plan after address change

Hello, I got a sim card from my brother who was I Alberta and now I'm in Ontario. We changed all the details, email, address and etc to my details. I wanted to change the plan but it wouldn't let me. Is there a reason? Also if the sim card was first ...

noamsherf by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Can't make calls

My account has $120 in it and it says I have $0 amount due and I can't get any service. There are no options for me to make any other payments or anything. Not sure why I don't have service. Please help.

ChrisRobinson by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! phone

My phone does not have data and long distance phone calls which were already paid for another words you took the money out of my account, please check and let me know what's going on. Thank you Rickee

emilyholly by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Call log for few days in June

Hi,Urgently need a call log for couple of days in June for my PM number. Selfservice not working correctly - only first page is displayed, when attempt to go to second one - nothing is shown.Is there any way to get this data ?

eduardb by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Trying to send pictures

Hi I have a data plan but have run out of data I am using wi/fi trying to send a picture message do I need to have data to do this

Bruno by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! iPhone - could not activate cellular data

Hi, just back from overseas vacation where I used another SIM card.  Came back yesterday and put back in my PM card - now when I get onto the Internet I get error "could not activate cellular data network" even when I toggle the option on or off in m...

Kalym by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Port Number from PM to Telus

Hi, my work will be paying for a Telus account so i need to port my number over to them. whta is the procedure, and what do i need to give them?  Is it just my phone number and account info? Thanks

VA by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Hauwei Phones (P10 Lite or Honor 6X)

I'm in need of a new phone since my current one just bit the dust. The P10 Lite and the Honor 6X look like they hit all the right notes for me and are in my price range.  I'm having a hard time finding out if they will work on the PM Network; some pl...

RyanRF by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Resolved! Can't login, Can't reset password

I signed up as a new customer yesterday - data only plan.  Everything went fine, got my confirmation of online registration.  Problem is when I try to login in with my user ID and password I get an error.  If I try to reset my password I get an error...

toddcoles by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Funds in account but account suspended.

My plan is $28 a month and payment is due today. It says available funds is $28 yet my account is suspended. If I have enough funds in account why hasn't it been paid? I need an answer right away as this acts as a personal/work number.

tehowennathe by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Understanding the bill.

Can some explain me how i am being rewared. How much discounts i have got. It seems refer a friend and autopay discount i have. So bill is supposed to be 120 and with discounts should not my bill get lower? I am still making 120 autopayment. Aug 9, 2...

malveensingh by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Added 1GB data add on for trip to LA

I was just wondering if I'm all good to go when I land in LA on Saturday I went to add ons and purchased the add on and it now it shows up in my plan and add ons page.

DesiMundha by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos