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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Frustrating to say the least

Idk wtf is going on, I'm getting really angry with this stupid logging in issue I keep having. If I receive an email from PB like at the beginning of each month since I'm on a monthly plan I'm able to click on the PB link and log into 'my account', b...

Updating Payment

Hi ,Ive exhausted all other posts about updating an expiring credit card. Nothing is working. It's not a billing issue but an issue just getting to the page that will allow me to change it all together. I go to the "add on's " page next to the paymen...

Change in plan

Hello, I had a grandfathered plan (6G lte data for 90 days) for about 2.5 years and just changed my plan to a 4.5G+500mb promo plan (40 dollats for 30 days). My question is, I used to get rewards automatically applied for my billing cycle but since I...

Cant register account

Hi! I went to walmart and bought 2 accounts both on auto pay. They printed the papers and gave me the sims and said when you get home create an account. I put the sims and papers on my desk and somehow lost 1 of them.I registered the one I have but ...

Resolved! SIM Card number does not work

Hello! I am a new customer of public mobile; I have ordered a SIM card and it arrived in the mail today, but I haven't been able to create an account. I attempted to use the Public Mobile Online Activation page to create my account, but the activatio...

Service is not back and I put on add on

Hello, I put on $45 dollar on my add on on August 17, 2019 and my phone is not working.

Resolved! Why is it more expensive to get SIM card at kiosk?

I have recently switched to PM and got my SIM card at a Koodo kiosk and was charged $16.95, however if I were to get it online it would only cost $11.30, anyone know why?

Resolved! Traveling to Jamaica

Hi, just wondering what plan is available for service in Jamaica? We are living in Canada but traveling to Jamaica tomorrow.

Resolved! Referral not activated

I bought a public mobile sim a couple days ago after a friend recommending them a couple weeks ago. When I filled out the forms to activate my sim I entered his referral code. However, at no point did I recieve the $10 referral bonus, I got charged t...

Resolved! Not receiving text messages

I have an Android phone and use Textra as my messaging app. I have not been receiving text messages from all providers (Bell/MTS, Telus, Rogers). It's random sometimes I receive and sometimes I don't. I tried uninstalling Textra and re installing it....

Re: Can't make long distance calls

any solution i have the same problem?

Resolved! filling in online form with cell number

How do I fill this out with my public mobile number? mynumber@what?

Resolved! help with account

I have two numbers with public mobile. Both numbers are attached to my one email address. Only one account is showing up when i sign in. I tried creating a new account for my one number and it is not allowing me to. The SIM is not valid. I just got ...

Resolved! Locked out of account, need account number

Hello, I attempted a password reset but forgot my security question. I keep getting myself locked out when trying the passwords I remember. My credit card on file expired and my plan is on hold, thus I have no service at all. Please help me log into ...

Resolved! Rewards

Hello, so I have a question about the rewards system. How do you actually get the rewards? Once you answer a question, and they say its resolved, do you get the money? If so how much?

Resolved! Long distance calling...

Hi, I know that as someone who pays for canada-wide calling I can anyone in Canada, however what if I wanted to call outside of Canada? For example China or France? I know no one there but I'm curious. Also what about incoming calls? I know incoming ...

Receiving International calls

How can my friends call me from outside Csnada? I sent them my cell number and added +1 before it. However it give them message it is not correct number ! can you help me please

Resolved! Rewards

A friend referred by me and set up on July 8th but I did not get the $1 referral reward.

Resolved! Plan details

Hi there. I am looking at the $50 and $60 plans and have a few queries..1) It seems the only diff is the 2gb usa data roaming, is true?2) Does that mean 2gb anywhere in usa ? (continental?)3) And is the 2gb usa data at 2g or 3g or 4g speed?4) Is ther...

3rd notice now

I got text with number again but no data was added yet Please hurry up I am also going to add more time this Friday so I prob get double data LOl I prob go to the 40.00 plan since the 25 went fast on Data

Resolved! updating my profile info

i am trying to update my autopay, credit card info and i cannot seem to access or create or update my profile...the link that was sent to me expired...my goal is to update my profile or create one...i just want autopay to reflect the new expiry credi...

Resolved! Busy signal when calling my phone

Hi there, when people try calling my phone they get a busy signal. I’ve tried removing my SIM card and waiting a minute. What can I do to fix this? Where can I get help? I live in PEI.

Someone shares the same phone number with me

I just purchased a SIM card today @4pm with public mobile. After setting up everything, when I check my calling history, I found someone from other province makes phone call using my number after 4pm. How do I know if my number is shared with others?

Resolved! I can't make phone calls

Hi, I've seen this question posted on the boards, but can't find a solution. I'm new to Public and this is only my first month, so if anyone could please provide me with a solution to this, I'd appreciate it. Problem is: I can't make any phone calls....

Tethering lg phone for umx both Android?

Resolved! US data add-on speed for users with plan that is only 3g data in Canada

Hi I have a basic plan with 3g data.if I buy a US data add-on, will it also be capped to 3G or will it be LTE when roaming in the US? I know that if buying a data add-on in Canada for my plan it will be 3G so I want to clarify what speed the US add-...

Switch to Public Mobile from other Operator

How can I switch to Public Mobile from Seven-Eleven Speakout SIM? I want to use my current phone number. Thanks

Resolved! Travel to US and wanting to use Always Online Wireless

I am travelling to the US tomorrow and rather than purchasing a PM add on, I decided to purchase an Always Online Wireless (AOW) SIM (from London Drugs for $15). I just want to make sure that PM data won't suddenly 'kick in' and start charging me exh...

I can’t log in and said my Email is not verified

Hi, I cannot sign in my account and said my Email can’t verified. Can someone help me please....

Resolved! Autopay failed for no reason

I am on a plan with autopay and today when I tried to make a call I received a message saying my call couldn't be completed because I didn't have an active plan. The credit card I have on file was valid and had sifficient funds so there was no reaso...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Frustrating to say the least

Updating Payment

Change in plan

Cant register account

Resolved! SIM Card number does not work

Service is not back and I put on add on

Resolved! Why is it more expensive to get SIM card at kiosk?

Resolved! Traveling to Jamaica

Resolved! Referral not activated

Resolved! Not receiving text messages

Re: Can't make long distance calls

Resolved! filling in online form with cell number

Resolved! help with account

Resolved! Locked out of account, need account number

Resolved! Rewards

Resolved! Long distance calling...

Receiving International calls

Resolved! Rewards

Resolved! Plan details

3rd notice now

Resolved! updating my profile info

Resolved! Busy signal when calling my phone

Someone shares the same phone number with me

Resolved! I can't make phone calls

Tethering lg phone for umx both Android?

Resolved! US data add-on speed for users with plan that is only 3g data in Canada

Switch to Public Mobile from other Operator

Resolved! Travel to US and wanting to use Always Online Wireless

I can’t log in and said my Email is not verified

Resolved! Autopay failed for no reason

New uer unable to Text

can not receive incoming calls

Calls and data yes, NO text messages after new acc...

Can't log in

How do you earn points from the public mobile comm...