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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Upgrade Voicemail Capacity

HI There, Can I purchase a bigger voicemail box?10 messages is not enough. I need around 25+This is a dealbreaker unfortunately and I do not want to move to another carrier just for voicemail. Let me know.Thanks Guys!James

Plan expired and not able to make payment using Credit card

Plan got expired yesterday and not able to make any payment. Moderators are not replying to my messages. Awesome service lol

Locked out of Phone

Hi, I set up accounts for my whole family. Now my husband has somehow locked himself out of his phone and needs someone at Public Mobile to reset it. His phone number is xxxxxxxxxxx. I don't know what email I used for him (because we normally share a...

Resolved! increase in bill with no change in service

I have autopay set up for bill payment. Currently wondering why my bill increased by approximately $12 for the last few months without any notification or without any change in service.

Resolved! Bonus 250 MB

With the $15 plan, it comes with 250 MB of Data. What happens if we go over this data amount? How much will it cost us? Or will our data cut off at that time?

Paying with credit card

i am trying to pay for add ones and it won’t go through , my credit card is good

Resolved! Credit Card Charged after Removing Autopay

I removed my account's credit card in September and verified this by logging in just now and I have no auto pay informationHowever, I was charged on the 2nd of October when I had no credit card information stored in auto-payIt raises two questions, o...

Resolved! ESim

Esim came up in another thread in relation to phone capabilities. I understand that PM does not support esim, though both Koodo and Telus do. Is this lack of esim support by PM a function of being 3rd tier or is there a technical reason? Just curious...

Compatibility

Resolved! Re: Phone compatibility

Does the google pixel 5 work with public mobile?

Resolved! Unable to Receive Calls or Texts - goes straight to vm

Hello, Longtime Public Mobile user here. Galaxy A5 Phone. Starting sometime yesterday (Oct 7 2020), I was no longer able to receive Phone Calls or Receive Text Messages on my phone.Phone Calls to my cell phone go straight to vm.Texts to my cell phone...

No service

Resolved! No service

Account is active but I have no service

Resolved! It has been over 30 minutes and no reset link has been sent

hi: my email has not seen the reset link and it has been over 30minutes. It is the same one tied to this account. -Mike

Resolved! Payment question

So i forgot they I had changed my credit card, and my payment was supposed to come out today, thus deactivating my acccount, my question is after I have added my new credit card back will it automatically take the payment out, or do I have to reactiv...

Resolved! Transferring a number from Koodo

Hello,I would like to transfer my number from Koodo Mobile.Thanks

Activating a new cell

How come I can not activate a new cell using my email address with a different account number? This system will not let me use the same email address. Is there a way around this?

Resolved! I want to get a hold of some one

Canceling all porting requests

Need all Porting Request Cancelled on my Public Mobile Account?

double billed

Hello im messaging as paid my cell account but looking at my credit card account I was billed twice cause my first credit card when I used it came back as declined for some reason so I had to use another card so I used my other one for the $40.00 on ...

I’ve bought 2 $60 vouchers and I get the message sorry invalid numbers?

can't send texts

Resolved! can't send texts

Resolved! Billed multiple time during signup process

Hello, I have been billed at least 2 additional times while having signup issues... the payment went in each time I unsuccessfully tried to sign up. 3 times... on 2 different credit cards. I thought my CC was the issue. The signup issue got resolved...

Voice Transcript Needed ASAP

Hello, I used to be with PM, but left recently. I need a voice transcript of a call that occurred Aug 2019 - and I need it for a court battle that is on Oct 20th. Please contact me asap. Btw, you have not given any answers to my previous requests and...

Phone number cannot connect to network

My number cannot connect to network .

credit card over charged

I set up 3 phones with autopay and 5 charges were taken off my credit card. Really having issues trying to get this corrected. Any suggestions here? help