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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9987 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20713 Views
  • 181 replies
  • 24 Bravos

Dropped calls

I have noticed that every time now I am on a phone call for over half an hour or less the call will drop and I am disconnected.what is going on as I am within service. It is not an account or SIM card/ battery issue.

SelT by Great Neighbour / Super Voisin
  • 379 Views
  • 3 replies
  • 0 Bravos

Phone won't work

Account  is activated with $3 credit it is on autopay and have received a text saying my bonus points have been  applied but when trying to us the phone I get a message that I need to pay my account.

Luchie by Great Neighbour / Super Voisin
  • 488 Views
  • 3 replies
  • 0 Bravos

Resolved! activation failed

I received an activation failed notice when trying to activate new account. My credit card has been charged. I tried logging in to My Account, but my email is not recognized. How can this get resolved?

glenslinger by Good Citizen / Bon Citoyen
  • 915 Views
  • 4 replies
  • 0 Bravos

PM website unresponsive, no transaction history

The PM website has never been what I'd call fast, but today it's brutal. About 3 minutes to log me on.  Then I try to review my payment transactions for the past few months - been on PM since Dec last year - to find I have no transactions. Not what m...

kazoo by Good Citizen / Bon Citoyen
  • 1208 Views
  • 21 replies
  • 0 Bravos

Phone is not activated

Hi, I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is 1000000xxxxxx, phone number 403 xxx xxxx Thank you EDIT: Personal info r...

khisalkhan by Great Neighbour / Super Voisin
  • 453 Views
  • 4 replies
  • 0 Bravos

WHEN ARE THE COMMUNITY POINTS ADDED

Hello:         when are the point for the the community added to my selfserve page.  I might wait until they are added because I contributed that information and those thoughts and time and it would be cool  to be rewarded.  My email addresses are th...

bnaugler24 by Good Citizen / Bon Citoyen
  • 2665 Views
  • 34 replies
  • 1 Bravos

Resolved! $25 referral?

Hello, I would like to refer a family member to come onboard Public Mobile, but she came across this ad in Kijij, which offers $25 credit.  Is this legit?  Isn't the $25 promo over?  Or are there special phone numbers that are entitled to $25 referra...

alisonchains by Great Neighbour / Super Voisin
  • 1099 Views
  • 5 replies
  • 0 Bravos

Resolved! Should USA $15 calling plan show up under "My plans"

Not my account, but my friend added the $15/400 minutes to their publicmobile account, and it seemed to give them $15 worth of credit, but it doesnt list anything about USA calling under "My plan". Should it be listed there?? This was done yesterday....

thegman by Good Citizen / Bon Citoyen
  • 455 Views
  • 2 replies
  • 0 Bravos

Why do I go up to two hours or more with no data?

Ok so I’m just starting my second month with PM and so far I’m far from happy. Month one went ok with very little disruption in my data. At first this month my data didn’t reset, and now that’s fixed. BUT yesterday and today I’ve gone at least 2 hour...

Andiesin by Good Citizen / Bon Citoyen
  • 881 Views
  • 18 replies
  • 0 Bravos

Resolved! Trying to be reimbursed

I joined publicmobile and went with someone else 6 days after.my credit card was charged so I need to be reimbursed.so frustrated that I cannot speak to anyone

betty123 by Good Citizen / Bon Citoyen
  • 902 Views
  • 7 replies
  • 0 Bravos

Resolved! Cant pay amount

I have enough $$$ on my account but my account is still suspended? When i go to add money and select amount owing it says i have enough to pay for my bill but why wont it pay for the balance?

spetz by Good Citizen / Bon Citoyen
  • 823 Views
  • 6 replies
  • 0 Bravos

Resolved! US - Add On

I know we get 10 days for US but they only offer 1G i will br in the states at a convention. Talking videos and recording. So i go through my data very fast then I just read in some comments that you have to wait 24hrs befor you can purchase more dat...

Sherbert by Good Citizen / Bon Citoyen
  • 1261 Views
  • 15 replies
  • 0 Bravos

Resolved! Can't Access "Change Plan" Page

Hi,I set up my sim card and account today, along with my self created plan. But, I had accidently put "no text" for the text messaging options. After I put in the vouchers and sucessfully set up the sim card, I tried to go back and change my plan on ...

EmmanuelDegal by Great Neighbour / Super Voisin
  • 531 Views
  • 3 replies
  • 0 Bravos

Not able to make any phone calls all day !!!

We have been  unbale to make any phone calls today of any kindal we getting is a mesage syaing "you don't have a long dustance plan"this phone is for my daughter for so it is vital is is fixed asapWe have tried turning off phone, remiving sim,a nd ch...

Aimee8858 by Great Neighbour / Super Voisin
  • 682 Views
  • 4 replies
  • 0 Bravos

Resolved! 3 Months Pre Pay Plan

I see the three months pre pay is  much cheaper than the monthly plan. The data allocated on each plan; is it the total sum for 90 days or is the data per month? 

House_G7 by Good Citizen / Bon Citoyen
  • 1336 Views
  • 6 replies
  • 0 Bravos

Resolved! Mobile 3G Data not working

Hello all, I've scoured through this forum and read every applicable thread and tried every solution I could find. Mobile data still does not work, but texts and calls DO work. I have paid my bill, even next months too just to be sure. Yes, I have pu...

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Jard by Good Citizen / Bon Citoyen
  • 2015 Views
  • 21 replies
  • 0 Bravos

Resolved! Data overage

Hi I was wondering how much data overage costs. Thanks

squishtrixie by Great Neighbour / Super Voisin
  • 1450 Views
  • 12 replies
  • 1 Bravos

Number change?

How do I change my number after already using up the (1) time per 30 days? Accidently tried to port old number over after account was closed now I can’t recieve calls I can only make them and can’t recieve texts unless I send them

Khenry98 by Great Neighbour / Super Voisin
  • 437 Views
  • 2 replies
  • 0 Bravos

Resolved! Help transferring a Koodo prepaid number

Hello, I just activated my account on Public Mobile and I want to transfer my old prepaid Koodo number to use as my Public Mobile number. But I get the below error message when I put in my old number and check it's eligibility.  We were unable to tra...

teebore by Great Neighbour / Super Voisin
  • 513 Views
  • 2 replies
  • 1 Bravos

Resolved! Manage 3 Numbers On 1 Account

Is this possible? When I activated my numbers, I used a single email but when I sign up for self serve, it's asking me for a new email for each number. Anyone know?

phd10 by Great Neighbour / Super Voisin
  • 948 Views
  • 8 replies
  • 0 Bravos

Resolved! Flash sale- 5 gb of data

I am new customer and just sign-in this weekend for $30 plan for 30days. I am sure that I am eligible for the bonus 5GB data as one time add on to my account.  I just check in to account now for the bonus 5GB data as one time add on and it is not yet...

Bell3 by Great Citizen / Super Citoyen
  • 1252 Views
  • 11 replies
  • 2 Bravos

$10 referral and $1.00 on my bill

Hi there... does it take a couple of days to show the $10 bonus I should get for referring and the $1.00 that I receive each month he has an active account.   Also had a question how to change the email address  thanks Colleen 

Resolved! My sim and account

Ok I lost my sim card and bought a new one . I just want to change my phone number onto my new Card but I cant sign in 

Brispit467 by Great Neighbour / Super Voisin
  • 524 Views
  • 4 replies
  • 0 Bravos

Resolved! useing Whatsapp for international calls

I'm receiving international calls over Whatsapp. Why are my are my canada minutes are being used up?Thanks for any replies, upet

upet by Great Neighbour / Super Voisin
  • 2625 Views
  • 12 replies
  • 0 Bravos

Suspended account

I put money on my account and it still says suspended, how do I fix this?

Gully2019 by Great Neighbour / Super Voisin
  • 372 Views
  • 2 replies
  • 0 Bravos

Resolved! contact a monitor

I needed to find some information I had found before but had forgotten. I eventually found it by a lengthy roundabout procedure, but one of the things I tried on the way was "contact a monitor". It took me to a screen that said "Private Messages" but...

derekc by Good Citizen / Bon Citoyen
  • 1114 Views
  • 7 replies
  • 0 Bravos
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