Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Having trouble changing my plan. Everytime I click Plan and Add on's I get Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.
My account has been suspended due to not paying in time even though AutoPay has been on.Everytime I try to pay for it, it keeps saying I already have enough funds in the account. I tried Chrome and Incgonitio and it still doesn't work. It says I have...
If I am setting up a new account I get to choose a new phone number. If I port an existing number can it be done a day or two later or do I have to wait 30 days ?I have read instructions on this, however I'm confused about whether or not the number ...
Is there a way to add additional cellphone plans under one account?
Some credit is in my acct. Do I still need to set up an auto pay so that i can have the bonus data? do i still have the bonus data before the credit run out if i don't set up?
Hello Community, Today is the payment due date of my plan, and unfortunately autopay somehow didn't kick in like before. My account is now temporarily suspended due to non-payment, but if I go to self-service website, it says "Autopay is active". Whe...
Hi everyone, I used to have an account with PM was moved as part of the kodoo migration. Now I am looking to move back to PM. Will i be able to use the old sim? Thank you,
I am just curious as to why my monthly bill says 38 dollars on transaction history but my card is charged 41 sometimes or 42...? I'm assuming taxes but just want to verify.
How do I stop auto payments?
Sign up using this code and get $20====== [code removed, no ads here ....... Luddite]
Here's a frequency check website that will check whether your phone will work on PM's networkCant veryfy the authenticity...https://www.frequencycheck.com/
can i send pmt. via email?i only have debit Not credit debit Not c.card i would like to know if my bank is on your list [ coast capital savings Federal Credit Union ]i may join publicmobile.ca $15/mo plani would like to get $15 out of my debit chequi...
Hey guys,I have seen a lot of complaints about payment vouchers and saw recharge.com as an option but wanted feedback as the site does look a bit questionable... If I was to get the payment vouchers my nearest store is an hour walk return and there i...
Morning, I keep trying to sign in and it won't let me, so I tried to reset my pass word and says I have to contact admin. I have been waiting the 1hr lock out time even left it over night..Rather frustrating to say the least.What do we do now..???
Hi All, New to Public Mobile and excited to finally see a decent and affordable service. Should of switched months ago! This is more of an FYI post and not a question. Ended up troubleshooting this myself but I figured I should post incase anyone els...
Good day all, up to October, I had a prepaid mobile number with Koodo. Had it for a few years. Long story short, the number was cancelled on me and the sim card rendered void while I was abroad. Shortly after, I contacted Koodo and it was agreed that...
I was able to make and receive calls yesterday morning. In the afternoon, I noticed that the voicemail number was periodically missing from my call log and I got the message Mobile Network not Available. I restarted the phone, removed and replaced SI...
HiMy sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.
Hello I have sufficient funds in my account but public mobile keeps asking me to inter a voucher number or credit card, to reactivate my account please help
I had my phone set up a week ago and appeared to be working fine but I cannot receive incoming calls and texts now it appears. How can I fix this? Is there a way to talk to someone who can fix this for me?
Ever since I've switched to Public Mobile, texts from others are significantly delayd (up to 30-60 min). Sometimes I will text them, then I'll get a flood of 4 or 5 messages at once that were actually sent awhile ago. I've rebooted my phone and remov...
I was wondering about the special deal for new accounts. The deal expired at midnight on the 16th. Apparently new accounts have the first month free but I don't see anything in my account
Is $10 50/50 plan eligble for and both Loyalty and autopay rewards? Theoretically after 5 years could it be $3/month. $10-$5-$2=$3 I searched but saw conflicting info on this.
Hi every one, I feel like I was scammed by Public mobile salesman at Atwater Public mobile kiosk. I bought a sim card from the shop on 16 NOV 2019 as the promotion says $35 with 5GB data for the next 6 months. it means I have to pay $40.25 includin...
I am travelling to the US from BC and see I can buy a 10 day roaming package. We are gone for 14 days and am wondering if I can buy two, 10 day plans at once? I would like to take care of this before I leave so I don't have any problems on day 11. ...
Hello: I recently switched to Public Mobile as my carrier and my data is not working. I still have 1GB of data left and I have tried adjusting APN network settings, but this is still not working for me. I own a LG G4 phone. Can someone help me on th...
What type of rewards or credits can you earn for your account?How do you earn these?
Is there a limit to the number of call forwarding minutes in the plans? Is it using your incoming minutes or outgoing minutes?
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