Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

URGENT! Account Suspended

@Shazia_K @Mary_M @Saray_O @Caroline_D URGENT!! I purchased the 3 month plan through promotion in November, I also purchased a US roaming addon as I'm on vacation in the US at the moment. Since today my account status is showing that it was expired a...

ta2 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Your account has been suspended (since Dec 1st

Hi all,I've purchased the 3 month plan through promotion in November, early on everything seemed to be working well and I also had a US roaming addon as I'm on a trip and residing in US at the moment.But since December 1st my account status was showi...

baha2r by Good Citizen / Bon Citoyen
  • 8 replies
  • 2 Bravos

Resolved! Activating cellular service... taking forever

Hi, My phone has been stuck on "Activating cellular service" for quite some time. It says "this can take up to 5 minutes" but it's been well over 15 and it's still 'trying'. Suggestions?

cdalglish by Good Citizen / Bon Citoyen
  • 2 replies
  • 1 Bravos

can i join a new provider while stuck waiting for PM?

I am currently without PM services and stuck in "port hell" or "port limbo" as someone at rogers explained. no mods have reached out and I cannot put up with this anymore. I drive a lot for work and went out last night and got lost because I couldn't...

ybickerstaff by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

New plan change expired

Morning Awhile back their was a promo for 4gb a month for 40 dollars (90 days.) Since I was midway into my current plan m, I went into my account and changed the plan to 4gb one which should happen tommorrow.. Today I double check my account and it s...

Allanwc by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Extra Simcard purchased during Promo

Hi everyone,I purchased an extra simcard during the 12GB data promo.If I give the simcard to my friend is it possible to still activate it with that promo?Thanks in advance

Tammer by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Account Suspended

Hi Guys: Logged in to my account, and a message says - Your account has been suspended. I am on credit card auto pay. I purchased a US roaming add on last week. The add on was $20, I had $6 (autopay) balance in my account, and my credit card had a de...

Vanguard by Good Citizen / Bon Citoyen
  • 22 replies
  • 0 Bravos

fixed one issue but not port issue...

@Mary_Myou replied to my private message and updated the plan details onto my PM account but you neglected to mention anything about my number being ported from koodo. I should already be using only PM and have no koodo account but I have been waitin...

fftljoe by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Locked Out of Account - Help Needed

Hi Does anyone know how to unlock their account? My password reset link has expired and I am locked out and unable to reset the password by myself. I would like to get this cleared up so when it comes time to pay my bill, I can pay with no trouble an...

snowball93 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Mods please help!

Hi @Mary_M, You messaged me saying I just needed to message you the day of so you can help me restart my plan. However, I private messaged you a couple times already and you never responded. I understand you're very busy but if you could please help ...

carsxn by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Day 22 still no service!

I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...

abayabay by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! RE: Dec 6 Porting Issues - How long to get Resolved?

Just checking with other members who had porting issues on Dec 6. I am one of them. Has anyone with this Dec 6 porting got resolved? I am readying other discussions and it seems the porting issue is about 2 week. I am tagged to @Shazia_K for my file....

imagesoft by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Incomplete Port? Receiving calls on both old and new.

Hi, I bought a new phone and I registered and installed my sim a couple of days ago. Yesterday I ported my old number from Bell mobility with reported success; both calls and data work on my new device. However, On my new phone (Public Mobile) I can ...

bhadfield by Good Citizen / Bon Citoyen
  • 18 replies
  • 1 Bravos

Check Your Private Messages

If you've been waiting a long time for a reply. I t couldn't hurt to check your private messages, because you won't get a notification unless you set it up that way. Please also check your junk email.I've seen many people realize later that PM has be...

Rockdaddy22 by Retired Oracle / Oracle Retraité
  • 8 replies
  • 7 Bravos

Resolved! Problems in porting PC Mobile number. Help please!!!

I've tried porting my number over from PC Mobile to Public Mobile, but whenever I enter my number and click 'check eligibility', I get the "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assis...

YimS by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Can't send MMS

Hello, I searched around for this problem, and had found two possibilities, one is APN setting change, I compared and checked several times that my APN setting is correct. Second one is this post according to this post, I will need to ensure that I a...

dearmusic by Model Citizen / Citoyen Modèle
  • 22 replies
  • 0 Bravos

Resolved! Day 3, No Service - Sudden and Mysterious~

Hi! Sounds like I'm one of the unlucky ones. After about a month of great service up here in the Northwest Territories on Public, my service suddenly just stopped. I use my phone for work and am really needing it get it back up and running this weeke...

vivanomadia by Good Citizen / Bon Citoyen
  • 29 replies
  • 0 Bravos

Unable to send MMS (pic text). Can recieve MMS and use data.

SOLVED---Im unable to send mms. Ive checked for solutions and checked apn settings with no luck. Everything else seems to be working fine. Can recieve mms and go online. Im using a galaxy s4 with 4.2 operating system. SOLUTION! Although my data was w...

lukejdiamond by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! US Roaming Add-On thru *611

When you call to add US roaming it for some reason does not include the Talk and Text package on the *611 system. It only has 6 options; Talk, Text & 250Mb package, Talk add-on, Text add-on, 250Mb data, 500Mb data, 1 GB data, but no Talk&Text bundle....

twest666 by Great Citizen / Super Citoyen
  • 5 replies
  • 1 Bravos

Please Help!!!

I've been waiting for days for a response from the Mods but to no avail I had made the switch over from Wind about a month ago and recently discovered that I haven't been receiving texts (from people not within the Telus/PM/Koodo networks) and defini...

Catc23 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Is it possible to read text messages online?

Is it possible to read my received text messages online somewhere?I would like to have that option since PM doesn't have international roaming and when I sign into some of my accounts like email etc. overseas they use 2-factor authentication and send...

luco by Good Citizen / Bon Citoyen
  • 10 replies
  • 2 Bravos

Phone number switch over

Hi everyone,i just activated my new phone with public mobile last week and it seems to be working for the most part but my old phone is still working as well. My phone number was supposed to switch over and my old plan be canceled but it has not happ...

Karengeoffrey by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Cannot call Torontos new area code

I cannot call Torontos new area code 437 and Im in Toronto. Its states that its a long distance call and will not connect call. Sigh... help...

Petey by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Porting Deactivated Number Please Help Moderators

I requested my account number 3 days ago so that I could port the number to Freedom Mobile. No one from your organization responded please provide the account information so that I can port out the number. The number was activate when the request was...

talkalot by Great Citizen / Super Citoyen
  • 57 replies
  • 0 Bravos

Resolved! Port first or sort out promo?

My original order was ordered 7 November and was supposed to ship 9 November. It never arrived. A Mod tried to send out another but it also got lost. I ordered another sim on the weekend and got it 8 December. I successfully registered a new account ...

dirk by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Sim tracking number?

Hello, I've ordered my SIM (Order #99660) on Dec 5th. It's been more than the average specified times so I was wondering if the mods could help see what's up with it? I'm in Vancouver right now and I have a hunch it might be because of the snow and a...

tuo2 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

no incoming calls, outgoing calls, texts or data. help???

i did a post the other day but got no help from a mod... did a couple PMs as well, but no answers. long story short, in point form: -tried to sign up for PM on Nov 20 online, but constant error messages caused me to abandon the whole process-phone nu...

ybickerstaff by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Second Renewal Upcoming and Still No Plan Change

Signed Up November 20 for ten day plan to renew to new 12GB plan on November 30. First change did not occur. Now my account is due to renew once again for a ten day plan today. PM's not read. How long to wait before sending another PM?

mjd by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos