Phone number cannot connect to network

[Anna23]

My number cannot connect to network .

[Anonymous]

Hopefully she's off saving her money.

[esjliv]

Hi @Anna23 ,

Sorry, your post got a little muddled here.

Are you still experiencing issues?

What does your self serve account STATUS say? Any more info. you can provide so the Community can help, would be great.

[esjliv]

Hi @aliabuswer569 ,

Did you confirm the last FOUR digits of your SIM on your self serve account compared to your actual SIM.

If they do not match, I am sorry, but it looks like you have been sIM-jacked. I hope this is not the case.

Maybe a faulty SIM?

You can request the moderators have a review the provisioning of your account.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[aliabuswer569]

Yes, I’ve been with public mobile for over a year now and my account was charged. My calling was working yesterday but stopped working this morning and now it says locked sim so I don’t know what to do.

[esjliv]

@aliabuswer569 ,

Let's start fresh. 

Have you just joined or have you been a Public Mobile account/user for some time now?

Did you activate your SIM/account? Was your credit card charged?

If not charged then go ahead and activate.

1.What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4.Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[cellphoneuser1]

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@aliabuswer569 wrote:

Hi,It seems that my sim card has been locked out, I don;t know why?

I already registred in autopay.

Could you please check this issue and let me know? 

---

Any error message?  Does your phone ask for any type of password or code?

[esjliv]

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@aliabuswer569 wrote:

Hi,It seems that my sim card has been locked out, I don;t know why?

I already registred in autopay.

Could you please check this issue and let me know? 

---

edit: wait...are you not able to log into your self serve account at all? 

Did you create your self serve account?

Hello @aliabuswer569 ,

Does your last FOUR DIGITS of your SIM card match what is says your last FOUR DIGITS on your self serve account. Found here, under "Change Sim Card"

[aliabuswer569]

Hi,It seems that my sim card has been locked out, I don;t know why?

I already registred in autopay.

Could you please check this issue and let me know? 

[Helpershelper]

@Anna23 

Let’s make sure the SIM is activated first. Can you check this site for that:

https://activate.publicmobile.ca/

[esjliv]

Hello @Anna23 ,

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Did you recently port to PM?

[popping]

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@Anna23 wrote:

My number cannot connect to network .

---

Is your data and text message working?

What phone are you using?

PM uses 3G for voice calls.  Therefore, if your have GSM(2G) phone, it will not work with PM.

If you have a 3G and LTE phone, configure your phone to auto 3G/LTE to swtch between 3G or LTE depending on what your are doing.