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Hi,The user of the cell phone ( an employee ) appears to have accidentally accepted a new plan a few months ago without our knowledge. We’re reverting back now to the $25 plan as it’s a cell phone simply used for phone calls and texts. Thanks again. 

Thank you for all your help.Appreciate it.Situation was resolved once I contacted the moderator from the link you posted. Kind regards,Bernadette

Yes, that’s correct.Total used to be $26.45 and for the last few months it’s been $37.95.

Thanks for your help.Going to investigate things further in the next day or so using suggestions provided and hopefully will determine the reason for the price increase.

Thanks for your reply.Should I be receiving a bill online? I’m not receiving one at the moment.Wondering where to find the “Overview “ page you refer to.The plan I’m on since November, 2019 is $25 monthly.  Not sure what the plan is called.