Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
As happens occasionally, there is a billing miss. I renewed the plan long before the expiry date. The account indicates that all is good and up to date. 2 days later, still no service. I have restarted the phone and validated all settings. It's a...
Hi there, I have been a Public Mobile user for a few months now, I use your 35 CAD package. I have been very happy with the service I have been receiving so far. It's just that I was under the impression that mobile data is unlimited. I was sometimes...
I used my rewards to purchase a US Roaming Text 10 day AddOn and it is not in my account. I purchased it on April 10 it is now April 12. The reward points have been taken (immediately) but no AddOn. Why?
Hi Folks,i am on urgent trip to US for 30days. Need help on switching to a adequate plan or get perfect add-on mix during my stay for staying connected. Am on basic plan now. -Is switching to 50 Cad plan with 10 GB data plus unlimited call / text to...
I placed an order online for a SIM card Monday April 3rd. The following day I received an email with the following:__________________________________________________________________________________Order 289574 Your order is confirmedWe’ve accepted yo...
I recently purchased the $15 add on US talk so I could check voicemail and it is telling me I don't have enough minutes to check my voicemail, despite having unlimited minutes on my Canada plan and having the US package. Please help ASAP!
Bought the ZTE Cymbal 2 on 18/3, having the following concerns:1. When I close the flip phone, feel the phone a bit wobbly. i.e. when closed, the top cover of the phone can be "moved" almost 0.3-0.4cm. Doesn't feel solid/stable. Is this normal?2....
I have 3 family members on Public Mobile and everyone is pretty happy with the service. However, my credit card expiry card date changed and PM locked the 3 phones. I was able to access 2 of the 3 accounts and enter a new Visa, but was unable to acce...
My daughter will leave Canada at the beginning of May and come back at the end of August. I am just wondering how to keep her current phone plan features and existing rewards when she comes back but without pay monthly fee for these 8 months?
I want to transfer my PM number to CTExcel, and the transfer process has been initiated by the new provider. However, I have not received the transfer out confirmation message from public mobile, and I have waited for more than 6 hours. Can someone h...
Any known issues of text messages not sending and/or receiving? Been a ongoing issue since last night. Account payment is good. Tried rebooting the phone multiple times. Am able to make phone calls no problem. Just no text messages. Phone is a OnePlu...
I can't get into my account. I know I have the right email. I tried to reset the password but it is saying the email is wrong. I tried both my emails just incase. All I need is my referral code. I'm trying to make you more business but because you...
I have referred 30 people for my number xxx-xxx-xxxx since joining in early February and have gotten no benefits at all, no $10, all are still customers. How can this be fixed? Edit phone number by popping because anyone on Internet can read this pos...
Hi i was transferring my number from rogers to a new public mobile account. It turns out it did not complete rogers says the number transfer did not work because they did not get a response from the text they sent out. how do i request another number...
I have been a customer of public mobile for a number of years now very happy up until recently. The last two billing cycles my data has disappeared within a short period of time I use an iPhone 6 the only apps that I use are the map app and DuckDuckG...
..Let's see if there is a good answer for this one.. I live in Saskatoon and recently changed my phone number because of someone spamming my number. I changed it to a Saltcoats, Saskatchewan number, which is 4 hours away from Saskatoon. Because it is...
i'm in ontario. I'm wondering while I'm in France ( with 300 International Minutes Add-On ) can I make phone call to my friends who live in Paris . I would also need to know if I can text or browse the internet while i'm in France.Thank you
I replaced my new credit card but somehow my autopay is not on. I got a message morning say there isn't fund in my account. I set up autopay now but when it will re-run again? My due pay day is tomorrow. Thanks.
Hi there,I want to refer my daughter to public mobile. I wonder if she should make her own account or I can use my account for 2 Sim cards? And I saw the new offer for $25 plan with much more data than that I am using. Is there any way to switch the ...
