Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Resolved! White River Ontario - No voice service

Hi all, so here is a weird problem that is occuring to me the last two nights that I have been held up in White River, Ontario. The issue is happening to both my personal phone, which is Public Mobile, and my work phone, which is Bell Mobility.  As t...

Bandsaw by Good Citizen / Bon Citoyen
  • 1667 Views
  • 10 replies
  • 3 Bravos

Invalid sim when trying for activation

I have bought a sim card directly from Public Mobile. After it shipped to me, I went to the site to activate my sim card. I completed the form and when finally submitting it...  it went into a "processing" state for 3-4 minutes and then went to an er...

dundurn by Great Neighbour / Super Voisin
  • 1864 Views
  • 17 replies
  • 2 Bravos

Unlimited incoming calls

15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

TracyInCanada by Good Citizen / Bon Citoyen
  • 1045 Views
  • 16 replies
  • 0 Bravos

forgot my login id and password

i cant access my login account because i forgot my username and password can you help me locate my account

nathanburke by Great Neighbour / Super Voisin
  • 1065 Views
  • 9 replies
  • 2 Bravos

Resolved! Is the data on the $120/12GB plan 3G or LTE?

I have the $120 per 90 DaysThis plan includes:12GB DataUnlimited International TextUnlimited Provincial TalkPlan from a few years back, is this data at 3G speed or LTE?

KcyKcyKcy by Great Neighbour / Super Voisin
  • 1076 Views
  • 4 replies
  • 0 Bravos

Resolved! Remove Autopay

I’ve been looking around and can’t seem to find how to remove my autopay. Can someone help me or point me in the right direction please!

Nikita11 by Great Neighbour / Super Voisin
  • 1088 Views
  • 5 replies
  • 0 Bravos

Automated verification text

Hi, Public Mobile. I am unable to get a phone verification from Paypal. I called them. They said it is everything fine with the account and asked to call my phone service provider to make this option available. Could you please help? Thank you

ILYA by Good Citizen / Bon Citoyen
  • 619 Views
  • 12 replies
  • 0 Bravos

Invalid SIM#?

I've copied the number on my SIM card to a tee and it still says it is invalid. Am I doing something wrong?Changed browsers, cleared cache, waited hours.. don't know what to do now. Please help!

Contrivance by Great Neighbour / Super Voisin
  • 482 Views
  • 4 replies
  • 0 Bravos

Activation Issues

Im trying to activate my new sim card, once i get too the final page it said activation failed please log out and log back in. When i attempted it a second time i got the same message. Ive already been charged but i cant log into or create a self ser...

stephlav1550 by Good Citizen / Bon Citoyen
  • 619 Views
  • 14 replies
  • 0 Bravos

one voucher worked, two failed

I bought three PM vouchers $40, $5 and $5 from superstore. $40 one worked right away, but the two $5 ones are not working and giving error. 

Psm by Good Citizen / Bon Citoyen
  • 680 Views
  • 14 replies
  • 0 Bravos

Adding vouchers

My service has been disconnected and I have vouchers too add but it’s not allowing me! Please help

LandonP by Great Neighbour / Super Voisin
  • 817 Views
  • 9 replies
  • 0 Bravos

new customer to Public mobile

You have charged my American Express twice for a new account and I aparently still have no account ?

Roninez by Great Neighbour / Super Voisin
  • 730 Views
  • 6 replies
  • 0 Bravos

Cannot use mobile data iPhone XR

Hi, I am a visitor from the US, and I purchased a public mobile sim a couple of days ago with a $50 unlimited text and calls between Canada and US and 8 GB data plan. I am not being able to use mobile data even though it is activated. Under the Cellu...

abidhq by Great Neighbour / Super Voisin
  • 1295 Views
  • 13 replies
  • 0 Bravos

Plan active and connected but no calls or data allowed?

(Solution below) I reactivated my plan by topping up. I can connect to the PublicMobile network, but any call I attempt to make results in a recorded message saying that I need an add on for long distance calls, in spite of my active plan including C...

dhigger by Great Neighbour / Super Voisin
  • 326 Views
  • 2 replies
  • 1 Bravos

Keeping the same plan as my father

Hello,I am looking to join Public Mobile and my father is currently with Public Mobile. His plan costs $60 for 3 months with unlimited texting and calling. Can I keep this plan?

Calvinhtr by Great Neighbour / Super Voisin
  • 548 Views
  • 5 replies
  • 0 Bravos

Promo

Latest promo was for new customers only and you had to get SIM card before midnight Sunday to get it.So l ordered sim before minight and received it today.I installed it but l don’t seem to see any way to get the promo.Can you help me.

Timberwolf by Great Neighbour / Super Voisin
  • 619 Views
  • 8 replies
  • 0 Bravos

New activation - No recurring discount/bonus data

Hi,I recently activated in store, but I do not yet see the recurring $5 discount nor the bonus 500MB data.  Will this take some time to apply? Thanks.

bdawg by Great Neighbour / Super Voisin
  • 782 Views
  • 10 replies
  • 0 Bravos

Resolved! can't receive calls

can't receive calls. could someone help me out

albertlim by Great Neighbour / Super Voisin
  • 686 Views
  • 5 replies
  • 1 Bravos

Resolved! charged twice

I activated my SIM on 21Jul and I have been charged twice for the plan ie.$40.25 and 34.50. and it was $35 plan with $5 off so it is 34.50 with all taxes. They added$35 to my account instead of $40.25 as the $5 off wasn't properly applied to my plan....

Resolved! Device Compatibility - Note 9

Does Samsung Galaxy Note 9 work with Public Mobile?  Does it depend on the model, or all models under Note 9 work? Note 9 isn't under Check Your Phone device compatibility list.

e11en by Great Neighbour / Super Voisin
  • 2056 Views
  • 19 replies
  • 0 Bravos

Resolved! Call receiving problem after transfer from lucky mobile

Hi there,I've transferred my number from lucky mobile to public mobile.After activation I'm able to call, use internet, text message but can't receive any call because of the porting issue hope so. How to fix the issue any idea?Your experience in thi...

shaharul007 by Great Neighbour / Super Voisin
  • 1469 Views
  • 6 replies
  • 0 Bravos

Double payment

Hi you guys took a double payment for my plan now I’m lacking 54.00 in my account. Even though the funds are on my public mobile account I can’t be without the 54.00 in my bank as it is for my insurance 

Need Help? Let's chat.