Community

Resolved! i want to apply for reversal of my charges

I  have wrongly brought USA roaming package for 10 days, i wanted to buy USA calling minutes. Kindly apply for reversal of charges.

Resolved! I bought 2 US roaming by mistake. How do I get credit for the extra one

Resolved! Plan Expired??

So my account says Plan Expired. My date of payment isn't until tomorrow (NOV 20) - I put vouchers in today to cover next 2 months. Never got a text to say payment received. Never got a text to say my payment was due.... Seems my plan is still workin...

Resolved! Are there any target dates for Public Mobile to discontinue 3G??

Are there any target dates for Public Mobile to discontinue 3G??

Resolved! Canceling service with old service provider

Hi there,  I have a friend who wants to sign up with Public Mobile She is currently using Telus and wants to port her existing cell no. from Telus to Public Mobile.  I read on the help file here that her exiting cell. no. will be automatically deacti...

Resolved! Why does Public Mobile keep sending me promotional text messages after I've asked them to stop?

Hello mods  I am getting promotional text messages from Public Mobile once or twice a month. Each time I reply with "STOP" and I am then sent a text saying that Public Mobile will no longer send me promotional text messages and to allow for up to 10 ...

Resolved! Plan Changes??

I got a notice I had used all my data.... but my plan includes data.... have the plans changed? will I get more data when it renews? (Didn't happen on last payment)do I need to get a different plan? Will a new plan renew data every month?I didn't get...

Resolved! Re: SIM card PIN number

I accidentally changed my SIM PUK (PIN) and I am locked out of my phone.  Can you help me please?

Resolved! My phone compatibility

Is the Samsung A70 compatible with this service?

Resolved! current flash sale

so my email qualified for the promo ending dec1 2021. i got the bonus code in my email, but when i used the code it says in not eligible... what am i doin wrong?

Resolved! Using data in the UK?

can someone help please. how do I use my data in the uk and if I can what are the extra charges? I know I can add on US roaming data but Im going to the UK not US. thanks! 

Resolved! Compatible? OnePlus 8

Hello! I'm in need of upgrading my phone. I want to buy "OnePlus 8" cellphone, but it's not listed in the compatible phones list (even though its cellular technology says it works with 5G, 4G, 3G, 2G networks).Could someone please very if it's compat...

Resolved! upgrade

I just upgraded from an Iphone 4s to an Iphone xr. What do I do next?

Resolved! Can't receive messages from other service providers

I've recently just ported my phone number from my previous service provider (virgin mobile) to public mobile. However, an issue has arisen where I am unable to receive texts and phone calls from my contacts who use other service providers. For instan...

Resolved! Bonus Data

Does Public ever offer their existing customers bonus data? I am on the 1GB plan and could use a little squish but want to avoid paying any more money.

Resolved! Bonus

Will there be holiday bonuses this year? 

Resolved! Q about using vouchers & Autopay

Hi. Not a customer yet but will likely be coming aboard soon as my annual PC Mobile prepaid topup is a few weeks away from expiry. I saw it mentioned in another thread here that CCS has a promo right now whereby those activating new PM SIM cards can ...

Resolved! Double charged for $5 add on

I just checked my credit card statement and I was charged 2 times ($5.60) for my $5/500 min add on. How do I get this fixed?

Resolved! Porting a number from previous provider

I need public to resend the request to have my telephone number ported by virgin.I have lost my previous virgin sim card

Resolved! Inability to login into my account

I have issue reseting my password because I can't remember my security question. Kindly assist