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Service suspended but funds we're available before expiry?!

Morning I had this problem happening more than once and it frustrates me. I had 70 dollars in my funds which is the amount so for my plan. The money was in before the expiry and now my account is suspended?!?! Can somebody helps me please

Allanwc by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Biggest Scam Ever.

Charged $120 for no service and no support (on email or forum) for over half a week. This doesn't include the cost of losing my number, the cost of purchasing a temporary prepaid phone, the cost of signing up with another carrier, and on goes the lis...

Steveo by Good Citizen / Bon Citoyen
  • 42 replies
  • 1 Bravos

Moving to other province

Hi thereI have a question I am using public mobile 120 promo package in ontario and if i move to other province in future then am i able to transfer it or i have to purchase again most recent plan respective to the province where i will move. Thanks

It has been 24 hours and still not ported over from Fido

I have emailed twice.I have private messaged 2 moderators.No replies from anyone.Self serve not able to login in.They charged my credit card. Moderators, please help!!!! I have 2 more phone numbers (both Rogers) that I want to port over but I am gett...

BDSL by Good Citizen / Bon Citoyen
  • 27 replies
  • 0 Bravos

Porting Koodo Phone number to PM

Hi there,I successfully follow the direction from the activation process and activate a new phone number. I already submit request to port my old number from koodo to PM. However it has been 48 hours and my phone number is not ported yet. Since There...

Arfung1234 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Any way to change the Email tied to the PM account?

I set up my PM account with the same email address that I use for Koodo prepaid, which apparently is a big no-no for some reason.... (it's silly that it causes problems using the same email, but i dont think we're allowed to say that here)Im assming ...

Nedly by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos


Hi, I activated a SIM card earlier in the afternoon (New Number). I signed up for the 4GB for $40 plan. Somehow it seems my account is in some limbo state. Payment went through with no problem (I can see the $135.60 charge in my bank account). The se...

avireem by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

No response to PM's, quite sad

Looks like anyone on a telus network is going to my PM sim and not to my non ported sim on Zoomer(rogers). I run a snall business and would have never even considered this as an option if I knew this was going to happen. The mod I pm'd hasn't respond...

UrbnRzqr by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

90 days plan for 1 year

Hi guys I have a little confused about 90 days plan for 1 year. If we pay 4 times 90 days plan, the total is 360 days. PM always advertise its 90 days plan as three months cost. Actually, 90 days are not exact 3 months in some months. Is it any compe...

nishufan by Model Citizen / Citoyen Modèle
  • 7 replies
  • 0 Bravos

Resolved! Suggestion: access to the list of friendly referred reward

I began PM service 9days ago and three friends of mine were referred by me. Today, my wife ported to PM from Koodo but thereafter, I ironically got SMS from PM that I will be less on my next payment because one friend has left PM. It is apparently an...

parousia52 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Alternate Phone Number Regex Help

Still getting this error trying to port my number. Tried different computers and different browsers. Would love to get this solved....

chanrobi by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Can't receive or make calls since plan change

Hello my name is Ryan brownscombe phone number 705 9576848 and ever since I changed my plan this evening I cannot make or receive calls person on the other end hears dead air when I call out it fails I have no problem with sending messages or data

Maxeffect by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

perdu lacces a mon compte

bonjour je ne suis pu capable dacceder a mon compte car jai pu acces a mon e mail que puis je faire..jai pu de temps dantene

Elie1992 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Koodo port

Waiting 3 days for help with Koodo port. Error when I try myself. No response to email after well over 48 hours. Message to @Mary_M still unread after 8 hours.

jml by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Failed Activation or Response from Mods

Yesterday I signed up for PM. I received texts welcoming me and I received email saying activation was successful and welcome and my credit card billed. I tried to open my account but login failed. I cannot access my account. I ported over from Koodo...

Okanaganman by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Still waiting for MOD or Customer service to contact me.

I have activated my SIM on November 9th and assigned myself a new number cause I am Koodo customer. still waiting for MOD to port my number. so far no body responded to my request. i am not sure why its so difficult to port Koodo customer to PM. Ali

alirazaa by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

No service on public mobile or on telus

So, signed up for the $120 plan. My activation failed, im awaiting for a response from Mods and I've also emailed support at public mobile. It looks like my Telus account is also no longer receiving service. and neither is my public mobile account. C...

Steveo by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

No SIM and no Email support, please help!

Hello, I've ordered a SIM back on the 27th of October that was shipped the next day and till this date I have yet to receive it. I sent an email the middle of last week, another email this Monday and then submited a form to automate an email this wed...

dans2587 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Invalid SIM

Hey everyone I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it. However, it is now telling me that my SIM card n...

Cannot receive or make calls

Hello , I recently switched my plan from Canada-wide to Province-wide calls but cannot receive or make any calls at the moment. Please advise Thanks

nahraf_ila by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Plan did not renew to promo 12gb plan - Already PMed

As the title says, my promo plan has not activated at the planned renewal. I have PMed Mary M, but nothing has been done, I understand the demand right now but I don't want to risk loosing the promo plan.

User123 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Sending pictures via text messages

With the new Fall promotion, can I send pictures via texts? In so, does it data like my previous provider? Thanks community!!!

CWS by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Still cannot receive incoming calls after porting from FIdo

It's been 3 days after porting from Fido still cannot receive incoming calls, but outgoing calls, txt, and data is working fine. The previous sim card its still working. Had sent private message to the moderator and sent email to Public Mobile using ...

Aaandylei by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Help please

So it's been about 3 days since I switched from Koodo to Publicmobile and I still have no access to any data,text or talk. I also cannot port my number, so essentially I got charged just to lose all my cell phone useage. I've tried emailing the Mods ...

Felix12312 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Activation fail? I R SMRT.

Hi can someone assist me with the sign up process?I tried my darndest with filling as much of the required info as I can.old number, IMEI, Alternate phone (assuming I enter my brand/model of my existing phone), Authorization Name (My name?). I'm sure...

ryankw by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos


Received my SIM card yesterday. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error "sorry your account activation request has failed". Now I can neither log into self serve (although I did ge...

Ullah by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos