Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi There, I just made another payment to buy a SIM card. After the payment was processed and taken from my bank account, this Screen below appeared, saying the "ZIP code does not match billing address". This is the second time I have tried using your...
My phone was suspended without any prior notice. I used to be on a debit card payment is now changed to an active credit card. The payment using the credit card has already gone through, yet the phone is not working.
I ordered my sim card almost 2 weeks ago and it has not arrived and since there is absolutely zero customer support from you guys this is the only was to make the inquiry. Kinda ridiculous if you ask me, anyways I just wanrt to know what is going on ...
Hi everyone! I'm about to jump in and have a few questions 1- My phone is Xiaomi Redmi note 7. Are sims csims comptible? 2- Does 3G data allows smooth video stream? 3- Can I change plan whenever I want 4- Can I cancel anytime? 5- I hear PM's coverage...
I keep getting this message since yesterday wasn't able to proceed with payment for a new activation.' Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to expe...
Hi do my text / minutes and data on my plan roll over to the next month ? thanks
I want to upgrade my plan to the $25 plan and there is a new promotion to receive a month free and would like a promotion code to receive this as I will lose my remaining $5 a month promotion for switching
Can’t verify my credit card it’s the same one I’ve always used
Hello I have noticed recently that when I am on the phone with anyone, the call temporarily cuts out and I hear static. And then they resume. It is pretty annoying because I’ve missed out details on important phone calls. Any tips would help. thanks...
My service is cancelled and I was not created any account in Public Mobile. How can I stop autopay. Is the autopay still active with cancelled account or autopay will not active.
Hello, I tried signing up with my email address and it states not a valid email address. I've tried another email address where it appears to go through but there's nothing sent to my email from pm. What can I do to resolve this issue? Thanks
Hi, I'm looking to join public mobile and I'm just wondering if it's possible to get a discount when ordering a SIM card? Thanks for any help
Does it cost money to receive calls from Australia or New Zealand? Thanks.
Hi how do I check my minutes calls and data ?
I am trying to change my phone number and it keeps giving me phone number change failed. This is my first month, Do I have to wait until after my 1st billing cysle? Or???
I am fairly new to Public Mobile. I have had 2 monthly renewal dates. On both of these renewal dates, when I tried to make an outgoing phone call, I received a message from Public Mobile, saying "talk is not included in your current plan". This is...
Hello,I had activated using a refferal code which was successfull. I haven't received the $10 value in my account. How long does it take.Activated my account just few minutes ago.
Hello, I just ported my freedom number to Public Mobile. Everything is sorted out . I am just not able to receive the call to my number. I tried calling my number it goes to the voicemailbox. what should I do?
Hello everyone, Just curious... Will the community awards be disclosed before the end of the week? Eliza5
I haven't been receiving the $2 reward at the end of every month since the March payment even though I'm still registered to the AutoPay system. Any help appreciated
Tried to register a credit card for AutoPay on my wife's new account, but was refused. This card is already on file with Public Mobile paying for my account. Calling the credit card company confirmed that they approved the transaction, but was refuse...
I have no service. Long time member on autuopay. Received text saying my bill has been paid this morning so I should not be without service. Can't afford these kinds of interruptions. Have submitted a ticket and sent a message to moderators. This has...
Hello, I am a new customer to be. I am registering online but I don't have any referral code to activate my number. I shall be highly thankful if one of you can give me your refferal code to do so. This way both of us can be benefitted from the bonus...
I am having trouble finding my wife and my phone "sub model" on the compatibility list. Mine is an Samsung Galaxy A8 SM-A530W my wife is a iPhone SE MP852VC/A. Both were purchased through Rogers both do not appear on the compatibility list. Did Ro...
I am looking for ways to update my plane, and add additional data to my plan. I currently have 5G of 4G LTE Data ad pay $62/month It seems that the only way to get more data would be to go to a LOWER 3G connection. That doesnt sound like a great i...
Hi everyone, My service recently stopped since my credit card for auto pay expired. I have added a new card to the auto pay but there is still no service. Even when I try to make a manual payment, it has a message saying that I already have enough ba...
Wondering if We all could sand to friends and family as a give (data) for this pandemic Crisis, my wife heartedly use her Data thanks
Hi , I have active public no . xxx xxx xxxx and de-active public no. xxx xxx xxxx. I would like to port my inactive number (xxx xxx xxxx) to active no which is xxx xxx xxxx. Please help Edit: Post redacted by will13am. Please do not post personal...
As a front line in the hospitalwe served and still serve the community.why Public mobile is not giving us a rewardJohnny[personal # deleted ...... Luddite]
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