Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Resolved! Missed text messages

Hello,    On three different occasions I didn't receive text messages from contacts.bthe latest incident occurred today. I just update messenger that comes with my phone. I use an Asus zenphone max m1. Do anyone know why this happened? Also, is it po...

Blamb007 by Good Citizen / Bon Citoyen
  • 1266 Views
  • 9 replies
  • 1 Bravos

Resolved! Overpayment

Hi,I upgraded my plan from a $40 to a $60 plan and when I made payment for the upgrade, my autopay still charged the $40.  So now I have 2 charges ($40 and $60) for the same month of July. How do I get the refund from the autopay charge?Please help.T...

jembeauty by Great Neighbour / Super Voisin
  • 810 Views
  • 7 replies
  • 0 Bravos

Resolved! Need help for wrong PIN number to add an us roaming add on

Hi there as it says on the title, I’ve entered all possible PIN numbers to my account to add a us roaming add on.  Im not sure if I forgot it or there’s been a system problem. I haven’t had to use the pin because it does not require one to add a vouc...

Chrisevans585 by Great Neighbour / Super Voisin
  • 701 Views
  • 4 replies
  • 0 Bravos

Resolved! Samsung Galaxy A50

Hey there. Not new to PM, but the A50 is new. I'm unable to send or receive pictures/videos via text. Mobile data is fine otherwise. I think my APN settings are ok, but I must be missing something. Any help would be appreciated! 

alcolmx by Great Neighbour / Super Voisin
  • 1439 Views
  • 6 replies
  • 0 Bravos

Buying a sim card

Hi all can someone tell me if walmart still sells PM sim cards?

dnewf by Great Citizen / Super Citoyen
  • 988 Views
  • 9 replies
  • 1 Bravos

Resolved! Porting in a kodoo number

Hi I activated my account and want to port in my new number and need a moderater to do so but with the long wait time could i go to walmart and have them do it? Or do i have to wait?

a-regular by Good Citizen / Bon Citoyen
  • 1657 Views
  • 25 replies
  • 0 Bravos

Resolved! Can't create a self serve Account

I've been with public mobile since 2011, I have been very satisfied but since they removed call center it's impossible for me to get any answers.This is the most frustrating thing I ever had to go through.My credit card was frauded 2 months ago so th...

Loupearl by Great Neighbour / Super Voisin
  • 711 Views
  • 2 replies
  • 0 Bravos

Resolved! Auto pay?

Can I set up auto pay online ?,I've only been using public mobile for a month

jlsandy72 by Great Neighbour / Super Voisin
  • 570 Views
  • 3 replies
  • 0 Bravos

Resolved! Any suggestions for a extremely large cheap phone - Phablet screen

Any suggestions for a extremely large phone - Phablet. (cheap)My Phone phone is extremely old and doesnt have much space, and cant download much apps.I'm looking for a phone with a huge screen...for cheap. It doesnt have to be the fastest, but needs ...

Bubba by Great Citizen / Super Citoyen
  • 1135 Views
  • 10 replies
  • 0 Bravos

First time to switch to PM

I'm hoping I have the right sequence down for switching from Fido to PubMob. I've been through as many of the tips and threads as possible but would appreciate if anyone could let me know if I've got it straight here. Our daughter just gave us her ol...

Pondball by Great Citizen / Super Citoyen
  • 1290 Views
  • 23 replies
  • 1 Bravos

Resolved! No Response For Add-On Issue

I've sent private msgs to Moderator Team a couple of days ago in regards to my U.S. Roaming issue and never received any responses. Why is my issue being ignored?

Resolved! "Unregistered SIM"

Have been struggling with an "unregistered SIM." New customer to PM, transferring over from Telus. Have ensured that my phone is unlocked, and that it's compatable with the network. My old SIM (Telus) has been deactivated, which I assume is because m...

shaaa-lyn by Good Citizen / Bon Citoyen
  • 2865 Views
  • 15 replies
  • 1 Bravos

Resolved! Can't access account

Can't access account , but phone number ported over. phone will not dial out or text. can I contact anyone or have someone call me?

hpang by Great Neighbour / Super Voisin
  • 574 Views
  • 5 replies
  • 0 Bravos

Important: Recharge Issues

I have logged in to my account, it was saying that $40 amount is due and I recharged it, Now it showing the $0 balance and asking me to make a $50 recharge again. Please tell me why I have to make the payments twice? Also, do I have to do this every ...

Ankush by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting Issue

I have recently ported from ooma tel to public mobile, i can call out but still cant receive incoming calls, they are still coming on my homephone, i have tried contacting MOD's still no reply, any suggesions on whats next to be done?

Bikerun by Great Neighbour / Super Voisin
  • 1087 Views
  • 9 replies
  • 1 Bravos

Resolved! Unlimited plans

With some of the big companies rolling out with “unlimited” data plans is this something that will make its way to public mobile?   

Punkrawk76 by Great Neighbour / Super Voisin
  • 1014 Views
  • 18 replies
  • 1 Bravos

Resolved! Referral code opposed to number

Does the referral code now replace having to share your number with new friends on public mobile? 

TrevorL by Good Citizen / Bon Citoyen
  • 825 Views
  • 3 replies
  • 2 Bravos

Summer Sale

On July 19th I received an email promoting the Summer Sale and $5 off the $35 plan plus 500 MB of bonus data. The email stated the Sale was that weekend only and ended Sunday July 21st. I went to London Drugs the afternoon of Sunday July 21st and was...

Thomas3 by Great Neighbour / Super Voisin
  • 584 Views
  • 6 replies
  • 0 Bravos

Resolved! why unlocked verizon phone does not receive LTE?

I can make a call using PM sim on this phone. So, it is unlocked. while my old phone can receive LTE, why it does not receive LTE, instead only 3G?  Also, dial *#06# not working, showing"connection problem or invalid MMI code".On home screen, always ...

mcaller by Good Citizen / Bon Citoyen
  • 3095 Views
  • 26 replies
  • 0 Bravos

Resolved! Temporary Suspension of My Account

I will be going to New Zealand for a month in September. Is there a way to freeze my account for that time period  so i wont be charged by the Autopay for the month im  not in Canada? Thanks in Advance

Resolved! ForgotPassword/OldPasswordNotValidContactAdmin

I have been trying to change my password for about 2 days now. Every time i enter and confirm my email account i get the message"ForgotPassword/OldPasswordNotValidContactAdmin "what do i do to fix this?

Jason123 by Great Neighbour / Super Voisin
  • 804 Views
  • 6 replies
  • 0 Bravos

Someone else is getting some of my texts

Just activated by phone several days ago.  Some texts are getting through to me, but when a couple of people responded to my text, they got an answer from someone else saying it was wrong number!  What is happening?

HeathL by Great Neighbour / Super Voisin
  • 446 Views
  • 5 replies
  • 0 Bravos

Phone transfer not done after 24 hours

Hello, I bought a SIM card yesterday afternoon but couldn't use it until my iPhone 7 was unlocked by Apple. It is now unlocked as I have put the public mobile SIM card in my phone and it opens, but I do not have any service. My SIM card from my previ...

sarahG1 by Great Neighbour / Super Voisin
  • 557 Views
  • 6 replies
  • 0 Bravos

New account sim unregistered no service?

Hey team, I am a new customer and I am really stressed out about setting up coverage. I have a Samsung s5 neo which was previously on my old telus plan. I canceled my old plan, bought a public mobile sim and activated it online with my plan. I took o...

Brookebailey by Good Citizen / Bon Citoyen
  • 1297 Views
  • 25 replies
  • 0 Bravos

Resolved! Does the autopay data bonus apply automatiicaly?

I'm in the process of changing plans from the old $25 unlimited provincal talk over to the new $25 canada wide talk. Both come with 500 MB of data but a new promo comes with 500 MB of bonus data with autopay. When I started the plan change that promo...

Badmana by Good Citizen / Bon Citoyen
  • 574 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting old number from koodo

Have setup a new public account with random number, the service works at my phone, however I cannot for the life of me seem to get it to accept my number to port it from Koodo prepaid over to here... Both accounts are active, they do not share an ema...

Pweist by Good Citizen / Bon Citoyen
  • 1544 Views
  • 15 replies
  • 0 Bravos
Need Help? Let's chat.