Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I want to transfer my PM number to CTExcel, and the transfer process has been initiated by the new provider. However, I have not received the transfer out confirmation message from public mobile, and I have waited for more than 6 hours. Can someone h...
Any known issues of text messages not sending and/or receiving? Been a ongoing issue since last night. Account payment is good. Tried rebooting the phone multiple times. Am able to make phone calls no problem. Just no text messages. Phone is a OnePlu...
I can't get into my account. I know I have the right email. I tried to reset the password but it is saying the email is wrong. I tried both my emails just incase. All I need is my referral code. I'm trying to make you more business but because you...
I have referred 30 people for my number xxx-xxx-xxxx since joining in early February and have gotten no benefits at all, no $10, all are still customers. How can this be fixed? Edit phone number by popping because anyone on Internet can read this pos...
Hi i was transferring my number from rogers to a new public mobile account. It turns out it did not complete rogers says the number transfer did not work because they did not get a response from the text they sent out. how do i request another number...
I have been a customer of public mobile for a number of years now very happy up until recently. The last two billing cycles my data has disappeared within a short period of time I use an iPhone 6 the only apps that I use are the map app and DuckDuckG...
..Let's see if there is a good answer for this one.. I live in Saskatoon and recently changed my phone number because of someone spamming my number. I changed it to a Saltcoats, Saskatchewan number, which is 4 hours away from Saskatoon. Because it is...
i'm in ontario. I'm wondering while I'm in France ( with 300 International Minutes Add-On ) can I make phone call to my friends who live in Paris . I would also need to know if I can text or browse the internet while i'm in France.Thank you
I replaced my new credit card but somehow my autopay is not on. I got a message morning say there isn't fund in my account. I set up autopay now but when it will re-run again? My due pay day is tomorrow. Thanks.
Hi there,I want to refer my daughter to public mobile. I wonder if she should make her own account or I can use my account for 2 Sim cards? And I saw the new offer for $25 plan with much more data than that I am using. Is there any way to switch the ...
I put the wrong email address when shipping two samsung s9 with you guys.order xxxxxPLEASE PROVIDE ME WITH TRACKING NUMBER THANK YOU.Edit personal info removed by mimmo
We are also experiencing credit card payment issues. My wife and I are both on auto payment using the same card information. Yet her account was disabled and when we try to reach her number we get the following greeting ''Welcome to the voice messagi...
Hi, My last payment wasn't processed on the credit card registered in the account. I tried for a couple days to make a manual payment and it didn't go through either. Tried to register the credit card again and it was showing me an error. I tried a ...
dear madam / sir I had a Public Mobile phone number XXXX1317 for years. Also I had a Fongo simcard with number xxxx7710。 Days ago, I decided to port in the 7710 to Public Mobile. After collecting all the information needed from Fongo and studied the ...
hi, as in subject, just stopped working ,getting info to sign in to network,when i click on itjust opens website with blank page with just small print "internal server error".3 phones in house on public,pixel 3,moto g fast and my 3a xl,all 3 on andr...
Hi, I bought a simcard at Superstore in North Van. I went throught the process to activate online with paying iwth a voucher, recovering my old phone number from Virgin, and it failed the two times that i tried with error code: 821. What can i do?
Since the start of my plan, I could NEVER get in-coming calls. They go directly to voice mail.Also, several online services I use send SMS verification texts to my number but they are NEVER received. I'v open help tickets before but this problem was ...
My account was recently suspended due to my credit card expiring, and my new one being lost in the mail. This made it difficult yo communicate with my bank, but I have a working card now and have paid off the balance on my Public Mobile account. For ...
Was asked my Si mon ( virtual assistant) to see if any other SIM card works on my phone.Had a chance to test it and yes any other sim will work. No issues phone is unlocked.Simon also asked if my SIM card would work on other phones? Took time to inve...
My plan includes 100 minutes, but these two months you told me I run out of my time limit. I checked this month, it’s only around 60 minutes, including my Skype calling. Thank you.
