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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 55878 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 63080 Views
  • 183 replies
  • 32 Bravos

Cannot receive incoming calls from a specific EXCHANGE

Hello. I cannot receive incoming calls from a specific exchange (709-269.....). It is my hometowns exchange and cannot get any calls from anyone calling from this area. I can call them, but when they call me,  goes straight to my voicemail. Please he...

Nadinec by Great Neighbour / Super Voisin
  • 3144 Views
  • 19 replies
  • 0 Bravos

Resolved! Insurrance

I need phone records for my insurance.  How do i obtain those for 3 days in may?

Caper782 by Great Neighbour / Super Voisin
  • 1467 Views
  • 7 replies
  • 0 Bravos

Buying "air time" from Crypto.com: would it work?

On Crypto.com, it says that: You can now recharge your mobile airtime via Crypto.com Pay via our new feature - Pay Airtime! Top up your prepaid phone with crypto, and earn up to 5% cashback! So in the app it shows my phone number and I can select PM....

jH35Fy by Good Citizen / Bon Citoyen
  • 2369 Views
  • 15 replies
  • 1 Bravos

Out of service

HiI don't have the internet again.The phone  settings shows provider Telus with plan 5 GB from May 26 to June 26. In fact, my provider is Public mobile # 1************ with plan 8.7 GB. from June 8 to July 8.I am  complaining the second time for same...

Liliya58 by Great Neighbour / Super Voisin
  • 2308 Views
  • 18 replies
  • 0 Bravos

Resolved! my public mobile bill

Hello!This is quite frustrating. I paid my monthly bill on June 14 ($44.80) and on June 15 I wanted to add $15 to be able to call the U.S., then all of a sudden my balance was $25. I got a text message this morning saying I needed to add more $ so I ...

Shazzer31 by Good Citizen / Bon Citoyen
  • 2530 Views
  • 11 replies
  • 0 Bravos

My data was lost without me noticing

My son played with the connection on my modem at home and my cellular data switched on without me knowing. A lot of my data  was used That day without me knowing. Is there anything I can do about it?

Wzeitoun by Good Citizen / Bon Citoyen
  • 2861 Views
  • 14 replies
  • 0 Bravos

lost a phone with a public mobile sim.

Hi people, We lost a phone with a public mobile sim card.  I had not set up the self serve account on that phone.  How can that one be cancelled and a new one issued?  I have all the paper work. Thanks.

vibram by Great Neighbour / Super Voisin
  • 2142 Views
  • 11 replies
  • 0 Bravos

Login disabled

I need to log in to my self serve but I get an error that login has been disabled. It's not giving me the option to change anything. Here's the error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled I need to make a payment asap. 

ACollins by Good Citizen / Bon Citoyen
  • 2372 Views
  • 15 replies
  • 0 Bravos

Update plan

How Do I update my phone plan

Garf1 by Great Neighbour / Super Voisin
  • 1866 Views
  • 8 replies
  • 0 Bravos

Resolved! An app

Why doesn’t public mobile have an app ?  

Amdr99star by Great Neighbour / Super Voisin
  • 2307 Views
  • 14 replies
  • 0 Bravos

Resolved! Unlimited long distance in Canada

My PM plan includes unlimited talk within Canada, but when I called New Brunswick (1-603-733-xxxx), I lost service after 10 minutes. When I tried to recall, a message said that I had used up my allowable minutes, so was unable to reconnect with my pa...

Huoesp by Great Neighbour / Super Voisin
  • 2000 Views
  • 10 replies
  • 0 Bravos

Resolved! Number invalid error message?

When trying to add money to my account this message comes up for past 2 months.  Tried SIM in different phone still happens.  Is SIM faulty? Tried the 1-877# from a different phone and added funds but this month got error message there that site is u...

trishe by Great Citizen / Super Citoyen
  • 4266 Views
  • 24 replies
  • 1 Bravos

Data

Any free codes?

Zachboldt by Great Neighbour / Super Voisin
  • 818 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan

Can I change my phone plan before my old one expires so that I can have better data usage? 

AshleyJackson by Great Neighbour / Super Voisin
  • 738 Views
  • 2 replies
  • 0 Bravos

Resolved! Port from public mobile

I am unable to port my number from public mobile as i am not receiving any text. And they don't have a customer care number (which sucks) how can i contact these people

gagans1993 by Great Neighbour / Super Voisin
  • 1311 Views
  • 4 replies
  • 0 Bravos
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