Invalid Voucher code

[SusieOkeowo]

I had $5 funds added to my account when I purchased the sim but I can't seem to find it in my account.

edited by computergeek541:  miscategorized (not reward related)

[SusieOkeowo]

@dust2dust Thank you. I opened a ticket for the complaint, and an agent was able to resolve it for me.

[SusieOkeowo]

Hello @softech, I opened a ticket and it has been resolved. Thank you

[dust2dust]

In 611 or account? How long ago? You can try to enter it twice per hour. At least until the support people figure it out for you.

Can you also look back in your payment history for all transactions and maybe the $5 was there. Did you buy any add-ons? Are you sure the renewal hasn't happened yet?

If only you had included more in the image.

[SusieOkeowo]

@dust2dust Twice

[dust2dust]

So you tried entering that voucher in the account or dialing 611? And it came back as invalid? How many times had you tried?

[SusieOkeowo]

@softech I will open a ticket with PM support now, thank you.

[softech · Accepted solution]

@SusieOkeowo   you sure LD didn't charge you $5 for the SIM card itself?  Open a ticket with PM Support first and provide them all the information and see what PM says.  Worst case, you can go back LD for their false "advertisement"  

let us know how it turns out

[SusieOkeowo]

@dust2dust Yes I do. There's a 12-digit voucher code but it's invalid.

[SusieOkeowo]

@softech Screenshot removed, thank you. The activation is over 72 hours

[dust2dust]

Do you still have all the paperwork from the purchase? Does any receipt have a set of 12 digits called PIN or something on it?

[softech]

@SusieOkeowo   Please remove the screenshot , it has your account number.  Remove it for your own protection.

How long you have activated?  usually PM support will add it within 72 hours.  if it has not been 72 hours, yet, please wait

When is is over 72 hours and you still not see that, please open a ticket with PM support:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[SusieOkeowo]

@BKNS27 Unfortunately, it is not

[SusieOkeowo]

@JL9I haven't made a renewal yet, this will be my first.

[SusieOkeowo]

@softech, thanks for the response. I bought my first plan of $15 for $20 at a London drugs store and I was told that the $5 balance will be funds added to my account. But unfortunately, my available balance is $0.00

[BKNS27]

@SusieOkeowo 

The $5 credit will be on the top right corner of your account page under Balance.

[JL9]

The 5 should then show in your available funds and may have been used towards a renewal already (so your plan would have been 5 cheaper) if neither of these things happened you would have to either go to the store/kiosk that promised you this or speak to a CSA to track this down.

[softech]

@SusieOkeowo   Where did you buy the SIM and what was said that the $5 will be applied ?

If PM was the one applying you the $5 credit, it will appear as Available Fund on My Account and can be used for your next plan renewal. 

did you open a ticket with PM and they promised to reimbursed you the amount?