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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! HELP! Used the same email address for 2 new numbers, can only access 1 account now

I have to update my payment information, but I can only log into 1 of the 2 accounts.How do I fix this?

trying to change plan after current plan epired

current plan has run out and im unable to change my plan on the website

Talk text only phone

Hi there. I am wondering if anyone knows of a talk/text only phone with a qwerty keyboard exists that I could get to use on a public mobile plan. I don’t want to give my child a smartphone but want her to be able to contact her friend and family. I d...

SIM card won't activate

I let my plan expire, couldn't afford it. I tried registering again and it says my SIM is invalid. Can I not use my same SIM card, or do I have to get a new one? Thanks.

Sim card no service

Yesterday my phone started saying 'No Service' at the top of the screen.The sim has read no service for 24 hours now and I don't know why.I have swapped phones and reset my phone and everything I believe it needs to be reset from public mobile's end.

Resolved! I am getting messages that say I do not have Talk. What does this mean?

Resolved! Data not working

I have Moto G Power 8 Lite and people with this phone has also been having issues. Is there any way I can get the APN settings file from a mod to send to my phone please. I can't access my APN settings and I've been without data for a week.

réinitialiser le mot de passe

Calling a Satellite Phone

My current plan is Canada Wide, what if any is the cost to call a satellite phone within Canada? (ie does this plan allow for calling a satellite number within Canada at no cost)

Resolved! Re: Locked out of my Account and system won't accept my payment

i locked out due to my security question. can u pls call me ASAP? my other no is xxxxxxxxxxxx thnx. edited by computergeek541: phone number removedhello do u get it.

urgent, calling and text in Poland

My plan includes unlimited international texts and 400 min international calls, yet I am unable to connect to any network in Poland even though Poland is in the list of international countries. It's very urgent as I need to connect to my banking and ...

New Plans Starting Today

Today, I noticed that are updated non-regional plans available. Changes:$35 plan now includes 2GB +500MB (autopay bonus) $40 plan now only has 4GB + 500MB (autopay bonus) New (recycled) $45 plan with 6GB + 500MB (autopay bonus) I'm not at all impress...

Resolved! Export Usage History

How can I export my usage history? I need my call records. I am able to view them but do not see any option to export them.

Resolved! Data priority

What is the priority in which data and data add-ons are used?Lets say I have a 250 MB data plan per month, and I also purchase a 1 GB data add-on.When I use data, does it go through my 250 MB of data first before subtracting from my 1 GB?Or is the pr...

Switched plan and now no phone service!

I switched from the $15 to $25 plan and changed my credit card. Thought it would be easy. Public mobile now says I'm deactivated. I submitted a ticket but haven't heard back. I tried to re-enter the request for the $25 plan, tried to re-pay. It says...

Resolved! eSIM suport?

Any news about eSIM support? The last messages I found on the forum are from January 202, I was hoping for some good news regarding this. Vasile

Resolved! Travelling / moving

Hi!At the end of the month I will be driving from Toronto to Burnaby. 1) will there be any overcharges for travelling (out of my region)2) do i need to change my number once I am there ? I just want to know if i should be aware of any charges. Thank...

Resolved! Porting Number

Hi, I would like to port over a number into my new Public Mobile account. The number I would like to port over is ***-***-****. The old service provider was Primus. Thanks, Tony Edited by ShawnC13: Removed phone number

Resolved! Purchase of SIM Card not successful but got charged

Hi, I used my new address for billing but actually didn't update the cards' address with my bank. The purchase didn't go through since the postal codes did not match but both my credit card and debit card were charged (I tried with both of the cards...

Resolved! Voice Mail

How do I set up my voicemail?

Resolved! Paying for changing plan

I wanted to change the plan immediately. Then I was asked to.choose top up or activate by next due. As I had run out of data I decided to top up and paid. Then when I chose to change plan it said if I choose so, payment done to current plan will not...

Not able to set up my account

Not able to set up my account due to it telling me I have an invalid phone number but I have a new sim card installed. Jim

Réactivation xxxxxxxxxxxxxxxxxcccxcc

Resolved! free incoming call

on my 100 minute Canada wide plan, are any minutes used up when an incoming call from the USA is answered even when this plan says free incoming calls?

Sim # invalid, can't verify, can't submit a ticket

Sim # invalid, can't verify, can't submit a ticket I was able to set up a number, but setup ended in an error message and failed. I can't log in. I can't verify my account. I can't submit a ticket. I can't receive a verification code by text. I can'...