Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Unable to recharge or make a payment . Tried by multiple active and working credit cards and even debit cards , but payment does not go through @CS_Agent May I know if public mobile has blocked me from making successful payment from cards?! Because t...
Hi have just transferred from Telus and since then my phone says unable to connect to network (even when I manually select it - I can see the network!). I thought maybe I messed up the new sim card so I bought a new one but I have the same problem. M...
I have some data that requires me to turn on my cell data in order to use it. Over the month or more I cannot use any data unless my phone is connected to wifi. Can you help? I have restarted my phone and turned data off and one. Thank you,Angela P...
Hi all. My wife's phone fell into the fire pit. No more phone or sim card. Plus she changed her email address and I can't activate the new sim card because of two tier security. Help?
I've found that trying to login to my Self Serve Account tends to be quite slow (it can take a few minutes). Is this normal for Public Mobile or is there some setting or something I need to configure in order to speed things up a bit?
I noticed there's no plans with unlimited data. Sounds xxxxxxxxxx, but I work at a place that has no wireless. I have the best plan with public mobile $120 every 3 mo.. been adding data here and there to keep me afloat but it's costing. Just wonderin...
I forgot my password and security question for my log in information and have been locked out. My Sim Card wont work unless i put in the PUK Code required into my cellular device. Looking for support on both matters
(name removed)(e-mail address removed)(phone number removed) (Mobile Abroad 24/7!)Regarding: Forwarding Calls Abroad (Ryan from Toronto in North Africa)April 18, 2022,Dear Sir / Ms., Hi it's xxxxxxxxxx, I'm from Toronto, ON, and am abroad in Rabat,...
For work we have 3 employees. We want to go with Public Mobile, is it possible to use 3 SIM cards for one phone number/one account. Basically we are needing this for the data. Want our work to have it's phone number so customer can connect with us ...
We bought a cell phone for our mother for a trip to the US. We have just returned and she does not want to keep the cell phone. Her plan is on auto payment and the payment went through today for another month. I am wondering how to cancel her service...
I have tried activating my voucher online and via phone and in both cases I have been told that it cannot be activated. This has never happened before with Public Mobile. Any advice?
Hello,My father is in the hospital and cannot communicate at the moment. He has all the account info for my mother's phone and she is out of minutes. I bought a voucher and sent her the code. She added successfully using *611, but still cannot makes ...
HiI am unable to login to my account so I tried to reset the password.I entered my email twice as required at https://selfserve.publicmobile.ca/forgot-password/, but then I get the response "Your login failed. Please try again."
Hello, I just returned from a 3 day trip to Austin Texas - I travelled from Thursday April 14 and returned Sunday April 17th. Prior to my departure I added the unlimited talk, text and data plan for 15$ on Tuesday April 12. Unfortunately I did not ha...
I was on auto pay but my credit card was fraudulently accessed from another source and subsequently cancelled. I am trying to register my new card but have not been successful. Can you help?
I have a sim card and I am paying its subscription fees every month. However, the sim card does not work since I came back from my last trip (it was abroad). My subscription payment is done automatically every month. I paid for this month already, bu...
