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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53529 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61775 Views
  • 186 replies
  • 31 Bravos

Resolved! data not working

my data stopped working yesterday. Yes, I have lots of data left in account so that is not the problem. I have not made any changes to my cellphone settings

Mar60 by • Great Neighbour / Super Voisin
  • 2326 Views
  • 10 replies
  • 0 Bravos

Here we go again.

Hello. Has public mobile done anything with the USA roaming add on yet. I needed to purchase roaming data on the 25 of May while in the USA  and used very little of it. I’m returning to the USA on the 2nd of June my plan renews on the 1st. When this ...

mellondon by • Model Citizen / Citoyen Modèle
  • 2618 Views
  • 25 replies
  • 1 Bravos

Voucher payment + service reactivation

i sent a payment of $43 this morning it shows i have a balance of $83 but my voucher was not accepted so it seems and my service was not reactivated on the phone it says i only have a balance of $19 i want my service restored if not i will go elsewhe...

Re: I cannot make calls

I have unlimited Canada calls and $25 plan. after couple phone calls today I can't make it any calls even local. What's goin on?

ryrzy2007 by • Great Neighbour / Super Voisin
  • 1097 Views
  • 5 replies
  • 0 Bravos

Suspended

Why is  my account suspended? I have auto pay.

Nancee by • Great Neighbour / Super Voisin
  • 934 Views
  • 6 replies
  • 0 Bravos

Text messages keep coming to old phone

I got a new unlocked phone because my screen was cracked on my old one and I put my sim card into my new phone yesterday May 25th and calling and texting (whether receiving or sending) all go through, except when I text a few people today (May 26) th...

terrahughes by • Great Citizen / Super Citoyen
  • 32382 Views
  • 9 replies
  • 0 Bravos

Resolved! Activation troubles

So my public mobile account (obviously not my community account) got deleted since I didn't pay for a while. Now I'm trying to reactivate and create a new account, but it says the sim card isn't valid. Is it not possible to reuse a sim card you used ...

hbn3141 by • Great Neighbour / Super Voisin
  • 1103 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim actiation

Hi, How can I activate my SIM card and make the autopayment to start using the service?

maryphilomina by • Great Neighbour / Super Voisin
  • 1267 Views
  • 6 replies
  • 0 Bravos

Resolved! Wifi calling

Is there anyone who knows if Public mobile accept wifi calling?

Marc45 by • Great Neighbour / Super Voisin
  • 1409 Views
  • 3 replies
  • 0 Bravos

Resolved! Change of plan

Is the best time to change my plan after my current has expired or doesn't it matter. I don't want to loose service from my current plan like data 

Krystian by • Good Citizen / Bon Citoyen
  • 2301 Views
  • 14 replies
  • 0 Bravos

Resolved! Promotion

Congratulations!Your email was received and is eligible for this offer.Activate today on any plan $35/month + using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.* 1. When is the due to activate my SIM for the prom...

ahnseong by • Good Citizen / Bon Citoyen
  • 3136 Views
  • 17 replies
  • 0 Bravos

INVALID SIM NUMBER

I have a brand new sim card and trying to activate it but says the sim number is invalid.I have tried several times. 

Joey2021 by • Great Neighbour / Super Voisin
  • 1466 Views
  • 7 replies
  • 0 Bravos

Issue with phone accessing data on LTE network.

Hello Everyone, I suddenly have no access to data on LTE network even though my phone have full signal and the LTE sign. I have checked my account, I have plenty of data left to be used. I have tried to restart phone, and reset network setting and th...

swz5005 by • Great Citizen / Super Citoyen
  • 2935 Views
  • 15 replies
  • 0 Bravos

Resolved! Number port

I am not able to port out of public mobile. Please help

Aakshipushap by • Great Neighbour / Super Voisin
  • 4267 Views
  • 23 replies
  • 0 Bravos

SIM Order

HiI ordered sim online but didn't get it yet. Order number is xxxxxx.Let me know when i get my sim.   SD08:  Moved from Beginner's Guide to Community.  Title edited to reflect subject.  Order number redacted.

Kala1005 by • Great Neighbour / Super Voisin
  • 884 Views
  • 3 replies
  • 0 Bravos

data usage does not add-up

When I total the daily data usage it amounts to a little over 62mb yet the total usage says 1.6gb, using the same date range. Anyone else experiencing the same problem? Is there another place other than "usage history" to find the data usage? And how...

tbuxton by • Great Neighbour / Super Voisin
  • 2327 Views
  • 9 replies
  • 0 Bravos

Resolved! Over payment

I mistakenly paid double my new plan. Is there a possibility ti refund it?

DanyRey by • Great Neighbour / Super Voisin
  • 1432 Views
  • 5 replies
  • 0 Bravos
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