Sim not working

[Jessicalewisss]

New sim card in but the sim number when I register says invalid 

[Meow]

Did you buy SIM from legitimate source?

What do you try to accomplish? Change SIM or activate brand new account?

[softech · Accepted solution]

@Jessicalewisss   what are you trying to do with the new SIM card?  Activation or Change Sim card?

for activation, please go to https://activate.publicmobile.ca/

For change sim card on the current account, login to My Account , click Change SIM CARD and follow the steps for 2FA:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Make sure you enter the 19 digits sim number correctly

if still fails, open a ticket to Pm to validate if the SIM is new , never used

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there