Voicemail appears to be glitching

[pubmonewbie]

I'm noticing issues with the voicemail service: delays in playback, delays in showing I've deleted a message (the notification on my phone is showing voicemail, but when I access to playback any messages there is no new content).

I tried re-recording my greeting while I was logged in, the audio quality is pretty poor and there is lag.. I had to try a few times to get a decent voicemail greeting recorded. Is this an everyday thing, or is there something happening at this time to render the voicemail feature somewhat glitchy? Thanks for your time.

[esjliv]

@pubmonewbie I wonder if Public Mobile is streamlining their voicemail systems..?

Hopefully, this is temporary disturbance.

Try the below to see if anything improves it:

• removing your SIM card, then re-inserting it, then a reboot would help?
• Maybe even toggling into/out airplane mode.
• Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

[Meow]

I just tried and (deleted SPAM, again 😞 😞 ) it worked as expected. No lag, no echo, no glitches.

It could be just bad connection.

Did you try accessing vmail from other phone? Do you experience the same issue?

[dust2dust]

Another thing to try is to manually dial that number from your phone. Or try 1-778-580-4001. I have found that some voicemail access numbers have been changed somehow. But you say you get to your voicemail so maybe that's not the problem here.

[pubmonewbie]

this is a handy suggestion, I did try out the echo test as suggested by hTideGnow.. there was almost no lag in voice playback and sound quality was fine

it's a new A53 and I was not having issues on the old A50, is this something to do with a 5G phone on a 3G network? doesn't seem like it should be a problem

I access voicemail by selecting the notification on my phone, it dials me to a Saskatchewan number (according to my device), I never really gave that any thought over the years. It just worked, now it does not seem to be working so well, and here I am.

[hTideGnow]

HI @pubmonewbie   I wonder if it is a reception issue from where you are instead of voicemail system 

Try to make a test call here and check if you hear your voice perfectly

226-244-4444

[dust2dust]

How do you normally access your voicemail? What voicemail access number is your phone otherwise set to? Does anybody on the other end of a call question you about sound from you?

[BKNS27]

@pubmonewbie 

You can try on a landline or put your SIM in another phone to see if it still have the glitch.

If not then it is your phone.