[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone data won’t reset anyone know why
Does anyone know how or why this might be happening
Resolved! How to turn off autopay?
I would like to turn off autopay and pay manually at the end of the month with my debit/credit card. I don’t see any options to turn it offThanks,
Resolved! calling without answering still counted as a minute
just got a phone number with 100 mins, calling between two phone numbers to test out without answering, then 1 minute was counted toward this 100 mins, now 99 minutes left.
Resolved! Can't find my region when selecting a new phone number.
When activating my new SIM card, I couldn't find my region while selecting a number or any of the regions beside me. I live in Kanata, ON. Does Public Mobile not service regions around Ottawa?
Resolved! G4 network
I'm looking at getting a Samsung S20+ 5G phone and want to know if my 4G plan will work with it or if I need to either upgrade my plan or look for a lesser phone upgrade.
Resolved! SIM order online but not delivered
I ordered a SIM card online for someone with my credit card. The order was made on 29 June. We were supposed to be delivered on July 9th. But we do not have been delivered until today. Ichola1
Resolved! How activate the SIM if App can't be installed on my phone?
Hello, I bought a SIM for Redmy Note 3. Your App can't be installed on my phone. Does it mean that your SIM cant be used on my phone? If not, how can I activate SIM, please?
Error code 2
Why am I getting error code 2 and my service has been horrible home page different. Everything thing is a total mess and no support I have been a client for over 6 years and this is not acceptable
Resolved! Mailbox number?
I'm having trouble setting up my voicemail. When I call, it asks for a mailbox number. I don't know what this is, I've tried my phone number already. After a few random tries the voicemail hangs up on me. I know i've been receiving voicemails and I c...
Resolved! Apple watch esim
Hi Community,I'm planing to get an apple watch Cellular version, and need esim for it. Will PM esim work. Thanks.Mark
100 minutes Canada wide talk plan
This plan includes 100 minutes per month. Why do I have no minutes included this month?
Resolved! Trying to activate old number
I used to have a Telus account and number (587785XXXX) until I moved abroad a year ago and cancelled my plan. Now that I am back in Canada I wanted to go with a chesper value carrier and activated a PM account but couldn’t select my old number (calle...
Help!
Hello, I manage this plan for my child but she has been charging add-ons without my permission. I just realized this on my credit card bill.How can Public Mobile stop sending her offers for additional data during the month? This account is her cel ...
Resolved! New subscription. Will all my promos be gone on renewal?
Hello, please take a look at my renewal plan and promos i currently have Im currently getting 5 dollar saving per month, and some free addonsIf i subscribe to new plan, are those gone?
Cancel PM
So I am in my 3rd week of incomplete activation. Challenges to provide personal info every 3 days to ever changing CS. Dialogue is in a non nonsensical loop. My 30gb/mo data plan ran out after 2 weeks and I have no way to get details of access my acc...
Resolved! Not receive sim card
I have ordered a sim card on June 28, 2023 and have not received so far. How long will it take?
Resolved! How can I change esim card to a different phone?
unable to submit a ticket, constantly getting 404 error after clearing cache, where and who can I get support to switch esim to a different device?
Resolved! $15 per Month Plan - Question regarding going overseas
Hi all,I am on the $15 per month plan and will be going on vacation to Malaysia. Will I be receiving any signal when I am there (for calls and texting) or will I require roaming? From when I have read, PM only offers roaming in the US, so does that...
Resolved! Restoring Previous Referrals.
So long before I had this account, I had another Public Mobile account which has long since closed. It had very few Friend Referrals as i was just getting started with using Public Mobile, however i referred one friend who has stayed loyal ever since...
Billing
Seeing multiple charges for $34.50 on the past month’s bill as well as one for half that amount, $17.25.An employee of ours has use of this phone . Could these charges be a standard rate for data overages??
Resolved! ROAMING IN USA - I WANT a REFUND
I purchased a USA roaming add on before I travelled across the boarder. One there, my phone was showing Tmobile and had roaming turned on, started and restarted my phone, on and off airplane mode etc. No luck, roaming didn't connect. I want a REFU...
My cell phone
Hello, I just recently came back to Public Mobile, I can’t phone or receive calls or send out or receive messages. How do I complete my set up. Thanks
Active outage: Degradation to VoLTE services nationally
Update: issue should have been resolved. If your have problem still, please try to reboot your phone ----------------------------According to Telus Outage site: https://www.telus.com/en/qc/outages**Text issue could have been resolved Active outageD...
Phone Setup for Public Mobile
I am attempting to get resolution of the set up issues I am having with my wife's Iphone XR. Over a week ago we got her signed up for a Public Acct $25 per month with auto renewal each month. I got the email with setup instructions. I was able to por...
Moved to Koodo mobile but still charged by Public Mobile
I moved to Koodo Mobile on July 4th. My number was transferred the same day and my Public Mobile account was closed but Public Mobile has charged me for the billing period starting July 12th. I request a refund and cancellation of the Public Mobile a...
esim iphone 8 and previous account no working
Please assist me to either reactiviate my old account. Or for the e-sim to work with my iphone 8. Please help.
International minutes
1. Can I use the international minutes I have on file to call Canada from the Dominican Republic ?
Did not receive SIM
Hello @CS_Agent , I ordered a Public Mobile Sim on June 21 and it has not been received. The order number is 345991. Can I please get an update or replacement. I need this asap before August 24th as I need it before I go on a trip. Thank you, Brendo...
Current plan - port number to e-sim
I currently have a plan with PM, but would like to get an e-sim. Would it be possible to create a new PM account with an e-sim and then port my current number over to this e-sim?
