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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim card not provisioned and billed twice

Must reactivate my sim card my Bill is paid up and for some reason my Canadian tire MasterCard billed me for $23.73 my regular payment on September 7, which is ok but on September 22, I was charged $67.80 why. If these problems are not resolved I wi...

Resolved! Not able to make international long distance calls, despite having the add-on

I am not able to make international long distance calls, despite having the add-on, Here is the list of my current Add-Ons200 min US and Canada Long Distance400 min Intl Long Distance (Incl Canada & US) When I attempted to call a number in UK using 0...

Resolved! Data Issue

I have exhausted my data in my present data plan and I need more data....how do I do this

4g future

Are you going to offer 4 G in the future, maybe when 5G is more common?

Resolved! Auto pay will not work

I received an insufficient funds message, checked my bank, changed my plan. Can not make a payment now. I've been without a phone for my small business for two days and am becoming frustrated

Resolved! Changing phones on PM

Have iPhone 4 with PM and now want to change phone to Samsung Galaxy J3. Is there anything I have to do besides take SIM card out of iPhone 4, punch out to make it a nano and insert in Samsung?Thanks

Incoming and toll free minutes deduction

Do they deduct our calling minutes if we call toll free no or receive incoming calls...?

can't call or text out !!!

Hi there! I can't call or text out. when I check the usage view, it shows some strange No. at 7785804001 has been called out , but the No. doesn't show on my phone , and I never called this NO. why? Is somebody use my phone to make phone calls??? Is...

Resolved! joining

got my sim in the mail, got a confirmation email that included my phone number.Now the website won't let me sign in to activate and says cannot find my email and that my phone number is not valid or I have already used it to sign up.Of course I used ...

Resolved! Autopay and funds in PM account

How does it work if I have funds in my PM account, but I’m also set up with a credit card in Autopay? I’m guessing both aren’t necessary? Can I just have payment coming out if my credit card after I’ve used up the funds in my PM account?

Resolved! reactivation of phone and change my credit card number

I want to change my credit in my profile. How should I proceed?

Resolved! forgot password and user name

my phone is xxxxxxxxxxxxxxxxxxxxi have forgot my user name and password . so i need my user name back .please help me .its so confusing edited by computergeek541: phone number removed

Login information

Resolved! Login information

Hello , I have forgotten/lost login information for my daughters account . How do I get it or how do I open new account ?

Data working but no text or calls

I added funds to my account but I only got data . I can't send or receive texts or calls I turned my phone off nothing my account is active what do I do

payment with voucher PIN not Valid

Hi,Bought a voucher. When entering both online and thru phone both says PIN not valid. How do I get the voucher to work so I can reinstate plan?

Phone sporadically not receiving texts, calls, sometimes can't make outgoing calls

In mid-September, I discovered that I was unable to make calls, receive calls nor receive texts. A few other users reported the same issue on reddit in the eastern Ontario and Quebec regions. Calls wouldn't even jump to my voicemail, it'd just say my...

Resolved! Plan Change and auto pay

I made a plan change that will happen on the 25th. I will be going down from a 50 to the new 45 dollar plan. My question is, Will Auto Pay work. As it did not work last month.I double check that auto pay was enabled I just don’t want A repeat of last...

Resolved! Reactivate account after sim-jacking

DISREGARD I found the tab to do this! Okay so my new SIM arrived today. I installed it and the account is showing the correct number. How do I reactivate my account? I selected “stolen account” when I deactivated it.

Is my phone compatible?

I bought a new phone from the United States. It is a motorola one hyper. It is not listed as a device on public's compatibility test. I am wondering if it will be or is compatible.

Resolved! HELP! Used the same email address for 2 new numbers, can only access 1 account now

I have to update my payment information, but I can only log into 1 of the 2 accounts.How do I fix this?

trying to change plan after current plan epired

current plan has run out and im unable to change my plan on the website

Talk text only phone

Hi there. I am wondering if anyone knows of a talk/text only phone with a qwerty keyboard exists that I could get to use on a public mobile plan. I don’t want to give my child a smartphone but want her to be able to contact her friend and family. I d...

SIM card won't activate

I let my plan expire, couldn't afford it. I tried registering again and it says my SIM is invalid. Can I not use my same SIM card, or do I have to get a new one? Thanks.

Sim card no service

Yesterday my phone started saying 'No Service' at the top of the screen.The sim has read no service for 24 hours now and I don't know why.I have swapped phones and reset my phone and everything I believe it needs to be reset from public mobile's end.

Resolved! I am getting messages that say I do not have Talk. What does this mean?

Resolved! Data not working

I have Moto G Power 8 Lite and people with this phone has also been having issues. Is there any way I can get the APN settings file from a mod to send to my phone please. I can't access my APN settings and I've been without data for a week.