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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I am locked out of my Public Mobile account

Hi there,I am locked out of my account and I cannot remember my Security answers. I have been prompted via text that I need to update my billing information but I can't get into my account to do so.

Agent help

Resolved! my REWARDS account password RESET

im trying to login to my new REWARDS ACCOUNT , apparently its a separate login now. I dont remember setting a password for that, now when i login and reset the password (from the email link) IT TELL ME ENTER MY OLD PASSWORD!! Whats the point of a pas...

Drop call

3 short beeps and drop call around 2minutes.

Resolved! Password

I'm trying to change password I forgot and it says I am answering security question wrong but I am sure I know my mothers birth year. What do I do, I need to add on to my account

Resolved! Purchased Intl Long Distance Add-on by Mistake - Need US Long Distance Add-on

I realized a little too late that the International Long Distance Add-on does not include calling to the US (which is what I need to do). Can I transfer the $ from one add-on to the one that I really need? I have not used the one that I bought at all...

Resolved! No service

I have a problem with my Simcard. I cannot call or text somebody and they also can't call or text me. I have no delay in my payment. I also have a problem with my mobile data it cannot log in to the Simcard network. for any action, it errors "service...

Resolved! Sim card swap

I am not able to change my sim card as i lost it and i don't have my public account. How can i change my sim card as they are sending me 6 digit code on my number.

Resolved! $30 referral bonus $5 X 6months not received.

I have received email from public mobile in February 2022, details as below. $30 Refer-a-friend bonus added to eligible customer accounts in $5 monthly increments for 6 months. Monthly credit will be applied as long as each payment is made before or ...

Resolved! made a double payment for add-on

It looks like the purchase of the add-on for us roaming has gone through twice, will one of the payments be cancelled for me as it was done in error

Resolved! Renewal of US Talk Text and Data Roaming

I just used up my 10 days of US talk, text and data roaming. When I go to renew the US Roaming talk, text, data bundle no longer shows as an available bundle. Can someone help. I have the funds in my account.This will apply to my wife's public mobile...

Resolved! Data Usage

How to tell how much data you have left on plan for the month? Thanks, Chris76

Voucher

So I purchased a 20 dollar voucher today so I could put itOn my account balance. So I could be able to get data because I ran out and my balance is still showing nnothing.can someone help me with this issue @help

Resolved! Help!!!

Forgot my email and my passcode can’t access my account. I loaded 70.00 and my plan was a 50$ one and I loaded it with a voucher but it took onto the account as a balance however didn’t activate my plan for the month. Please help me I can’t access my...

Resolved! je suis à l'etranger ---- I am in France since 1st march

I would like to know if I can use my service , or be reiumbursed as I am in France since 1st March and not using Public mobile ?

Resolved! Bill

ehat is my latest bill and balance on net

Resolved! $2 discount when signing up for auto pay

Hi, Can anyone tell me if there is $2 discount monthly when signing up for auto pay? If so, how can I get it? Thanks.

Service outgoing calls and incoming

Hello, for some reason my phone is not making outgoing calls and no it’s not receiving them! I keep going straight to voicemail when I call out and when someone calls me it goes straight to voicemail.. I did all I could with my phone it’s not that so...

Delay US roaming Add-on

I purchased US $20 Roaming package would have never guessed is starts right away. Why can't I pick a future start date. How do I delay a few days. Also where can find the 1GB US add-on. Ill use 250mb just using maps.

Can’t log in

Why can’t I login? Tried to and it said I had to come here…

Huawei V9 Compatibility

Hello, does anyone know whether Huawei V9 is compatible? It was not listed on the compatibility page. Thank you in advance!

Resolved! Can I extend my account by 1 day?

I’m waiting for my new phone to come in the mail tomorrow evening at the latest. The thing is my billing period ends tomorrow so I’m not sure if I’ll have an active account to be able to port my number. I just need a bit more time so I can successful...

Resolved! How to cancel autopay on my credit card with a lost SIM and account was not created prior?

Any clues how to do the above noted?

Resolved! US long distance add-on not working

Hi, I just purchased 1000 minutes of US long-distance calling. I'm in Texas. I can't seem to make any calls. Previously, I had purchased the bundle of data, texting and calling (for 10 days) and that worked fine. My wife is having the exact same prob...

Resolved! Travelling to UK, France and Greece (Crete) Plan options

Hi,I'm travelling to the UK, France and Greece (Crete) in May for one month and am wondering if Public has any add ons for this? Can't see any.If not, I'm open to suggestions on what to do please. I used to be with Virgin and would just buy their a...

Resolved! did not receive my sim card. would like to be reimbursed

Hi, How do I get reimbursed for my sim card purchase? I did not receive it

Resolved! Password reset for self serve

Forgot my self serve password, can anyone help me to reset it?

Resolved! Can not verify my credit card information

I have been using the same BMO Online Debit Mastercard since I joined and when my plan expired I went to make a payment and it said it couldn't verify my credit card information. So I deleted the card and re-entered it, same thing "can not verify cr...

Resolved! Autopay not working and now my account is not working

I have been using autopay for my account ever since the day that I signed up to Public mobile. There have been absolutely no changes to my account or credit card information. Now out of the blue my account has been suspended because Public mobile s...

Resolved! Petro-Can Mobility not in list of old service providers

Hi,How do I go about activating my account if my current service provider is not listed in the Old Service Provide drop-down list? Thank you.

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