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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11109 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22051 Views
  • 181 replies
  • 24 Bravos

Sometimes can't receive MMS

Here's the situation:I can send MMS always and receive MMS from people sometimesI always have my data turned on and I am not over my data limitI have the correct APN settings (see below)When I fail to receive the MMS, I get an error message that when...

frozenmelon by Good Citizen / Bon Citoyen
  • 812 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing auto withdraw date for payment

Hello.Is there anyway of changing the auto withdraw date from the 20th to the 1st of every month for paying the public mobile account? Thanks,   Pat 

pb70 by Good Citizen / Bon Citoyen
  • 1111 Views
  • 8 replies
  • 1 Bravos

Resolved! Account suspended, problem with renewing my plan

Hi,I recently renewed my credit card and now that my 3-month plan has ended, I need to update the info on my Public Mobile account so I can continue using the service.Unfortunately, I'm unable to access my Public Mobile online account. When I write i...

MChristov by Great Neighbour / Super Voisin
  • 1130 Views
  • 8 replies
  • 1 Bravos

Phone Compatibility

PM website said my phone was compatible but having trouble registering on the network.  My phone has networks 3G WCDMA: 2100/900(B1/8) and 4G FDD-LTE: 2100/1800/2600/900/800(B1/3/7/8/20), should this work?  I am wanting to use 4G. 

Spike1 by Great Neighbour / Super Voisin
  • 787 Views
  • 10 replies
  • 0 Bravos

Billing increase

I have been with Public mobile for a couple months and signed up for automatic payment using credit card to receive $2/month savings....that savings has disappeared???? Any reason why

TP2 by Great Neighbour / Super Voisin
  • 570 Views
  • 4 replies
  • 0 Bravos

Resolved! Account suspended!! Help

Hi why am I getting this message on my account when I have topped up a $40 voucher on 25th. And it shows I have a total of $42 available funds??"Please disregard this message if you have enough funds in your balance or are on AutoPay.Your account has...

YahyaSimon by Great Neighbour / Super Voisin
  • 614 Views
  • 1 replies
  • 0 Bravos

Friends cannot call my number

Hello, Recently joined PM and everything went great except that friends can't call my number or sometimes can't text. Iam able to send texts and call friends. I did recently cancel my former provider (Bell) before joining so I'm assuming that has som...

gravies by Great Neighbour / Super Voisin
  • 680 Views
  • 11 replies
  • 0 Bravos

Resolved! No talk service

Prior to July 13 I figured I ran out of my 100 minutes as a recording said my plan didn't cover long distance.  So I added $15 to continue service.  Still no talk service.  Changed plan to $25 month plan and of course prepaid and watched payment go t...

boondock69 by Good Citizen / Bon Citoyen
  • 1132 Views
  • 15 replies
  • 1 Bravos

Frequent Service Outages Lately

RAGE! ANGRY! PROFANITY! THREATS! MISPELED WORD! Am I doing this right? For the past week at least (possibly more because honestly I am not addicted to my phone so it usually just sit there idle when I am home in the evening) I've noticed that my phon...

Psygineer by Deputy Mayor / Adjoint au Maire
  • 839 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation unsuccessful

I ported my number from Telus Mobility (so no unlocking required) and activated my SIM card yesterday.   At the end of the activation process, a generic error message appeared on my computer screen.   I then received a text message from Public Mobile...

86958695 by Great Neighbour / Super Voisin
  • 822 Views
  • 3 replies
  • 0 Bravos

reward

i have referred a friend on Jul 4 2019when will i and he get the reward?

alanyhtang by Great Neighbour / Super Voisin
  • 801 Views
  • 5 replies
  • 0 Bravos

Resolved! can't log into my account, can't verify email.

email is xxxxxxxxx@xxxxxx.xx. when press forgot password it says cant verify.i want to reset password to log in to account and pay plan which is expired, couldnt renew plan through calling either. hope it resolves on its own...  Personal information ...

frank255 by Good Citizen / Bon Citoyen
  • 715 Views
  • 4 replies
  • 0 Bravos

Resolved! Problem renewing my plan, top up issue

Hi,My data service got suspended, so I tried to top up my account and make a payment. The system is not really making it possible. It also says the plan is $10, not $40, and won't let me top up to the latter. Could you help?k.

CItyDweller by Good Citizen / Bon Citoyen
  • 765 Views
  • 14 replies
  • 0 Bravos

Umidigi A3 Pro data problem

Hello! I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online. I saw a similar post on this sit...

deepg82 by Good Citizen / Bon Citoyen
  • 3632 Views
  • 16 replies
  • 0 Bravos

Resolved! No service, connecting only to T-Mobile

So my problem is rather storied. First I start losing data randomly, and connecting to T-Mobile (if I was near the states, roaming). I had SMS working for a bit, and when I did a factory reset I got both SMS and data working. Everything seemed good, ...

Tortiss by Good Citizen / Bon Citoyen
  • 1089 Views
  • 13 replies
  • 0 Bravos

Resolved! Refer a friend rewards

Hi,WHy I have reffered a friend but no reward shows up after 3 days has passed?Thank you

Litono by Good Citizen / Bon Citoyen
  • 1430 Views
  • 8 replies
  • 1 Bravos

Resolved! can't apply voucher

bought a $40 voucher from superstore, when applying it to account got error: Unfortunately, Voucher #************ could not be added. Please verify the Voucher and try again.   How can I get it resolved? 

xhzhou by Great Neighbour / Super Voisin
  • 764 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone Compatibility

I have a quick question about using the compatibility check on the site, does a phone have to be compatible with both 3G and 4G LTE, or will it work okay if it's only compatible with 3G?

zBond_21 by Good Citizen / Bon Citoyen
  • 962 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment vouchers not working- outgoing calls & texts not working

I attempted to add a voucher this morning only too get an error. Attempted to add funds via credit card sand that didn't work either. Changed my plan to for what Available credit I had, the plan changed but now I can't call out or text or use data. I...

9023186185 by Great Neighbour / Super Voisin
  • 517 Views
  • 1 replies
  • 0 Bravos

Resolved! Will Asus Zenfone 4 work on Public Mobile network?

Hello,My mother has an Asus Zenfone 4 and she will be coming to visit me, I want to sign her up with Public Mobile, does anyone know if this phone will work on PM network? The Zenfone 4 works on the following networks:● GSM: B2 / B3 / B5 / B8● WCDMA:...

deraly by Good Citizen / Bon Citoyen
  • 743 Views
  • 4 replies
  • 0 Bravos

Wasn't Receiving Incoming Calls

Hi everyone, I just wanted to share my Public Mobile experience here as it may shed some light for some people having the same or similar issue. I joined Public ($10 plan) in the beginning of May and everything was set-up smoothly and quickly. I was ...

BubbleTea by Great Neighbour / Super Voisin
  • 521 Views
  • 1 replies
  • 7 Bravos

Resolved! New Referral $10.00 credit.

I was referrered to Public by my daughter.  She is now receiving  her $1.00 per month reward. When should I expect my $10.00 reward for being referred?  I've had my account for a month. Emily

ecowen by Model Citizen / Citoyen Modèle
  • 1047 Views
  • 13 replies
  • 2 Bravos

Resolved! People Can't hear me on calls

 I already contacted a mod and authenticated but nobody has replied to me in several days. This problem has been ongoing for over 2weeks. I factory reset my phone 4 times and have run it in safe mode and it still wont allow me to hear people on a cal...

bill_103 by Good Citizen / Bon Citoyen
  • 2264 Views
  • 20 replies
  • 0 Bravos

Resolved! Missed text messages

Hello,    On three different occasions I didn't receive text messages from contacts.bthe latest incident occurred today. I just update messenger that comes with my phone. I use an Asus zenphone max m1. Do anyone know why this happened? Also, is it po...

Blamb007 by Good Citizen / Bon Citoyen
  • 1265 Views
  • 9 replies
  • 1 Bravos

Resolved! Overpayment

Hi,I upgraded my plan from a $40 to a $60 plan and when I made payment for the upgrade, my autopay still charged the $40.  So now I have 2 charges ($40 and $60) for the same month of July. How do I get the refund from the autopay charge?Please help.T...

jembeauty by Great Neighbour / Super Voisin
  • 810 Views
  • 7 replies
  • 0 Bravos

Resolved! Need help for wrong PIN number to add an us roaming add on

Hi there as it says on the title, I’ve entered all possible PIN numbers to my account to add a us roaming add on.  Im not sure if I forgot it or there’s been a system problem. I haven’t had to use the pin because it does not require one to add a vouc...

Chrisevans585 by Great Neighbour / Super Voisin
  • 700 Views
  • 4 replies
  • 0 Bravos

Resolved! Samsung Galaxy A50

Hey there. Not new to PM, but the A50 is new. I'm unable to send or receive pictures/videos via text. Mobile data is fine otherwise. I think my APN settings are ok, but I must be missing something. Any help would be appreciated! 

alcolmx by Great Neighbour / Super Voisin
  • 1439 Views
  • 6 replies
  • 0 Bravos

Buying a sim card

Hi all can someone tell me if walmart still sells PM sim cards?

dnewf by Great Citizen / Super Citoyen
  • 988 Views
  • 9 replies
  • 1 Bravos
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