Community

Resolved! Re: Charger is not right

I ordered a huawei p40. but the charger is not right. it is not the 22.5W SuperCharge.

Resolved! "refer a friend", 1. extra $30, do I get $5+$1 bonus from 2nd month? or just $5 ONLY 2. how do I kno

"refer a friend",1. extra $30, do I get $5+$1 bonus from the 2nd month? or just $5 ONLY2. how do I know the details of the rewards, where can I find it out in my account online?3. if I am on a $15 plan, what if I refer more than 3 friends, the 4th fr...

Resolved! Pay my bill

Resolved! Problem with payment on expired credit card

Hello,My daughter's phone was set to renew on my credit card and I forgot to update her Public Mobile account when I got a new card.  I've had her update her profile with the new credit card info about 10 hours ago and made a payment for the outstand...

Resolved! Dial assist.

Would like to use the  +1 option for ease of calling LD no matter where I am. Yes I know we can only call from Canada or USA. But would like to have the best worked out contact list numbers. i see for iPhone 8 Plus iOS 15.1 I should also have another...

Resolved! I want to switch over.. how?

Hi folks, I'd like to switch over to public Mobile but I have absolutely no idea what I'm doing and the website makes it sound too easy so I'm suspicious.. After getting the sim card and activating it, do you have to cancel your old plan  yourself or...

Resolved! Mailbox missing on my Community profile.

Hi everyone, I noticed a strange omission of the mailbox on my Community profile. Is this a bug, or is this because of spammers? Thanks! 

Resolved! referral

I am switching to PM and am looking for a referral code to use when I sign up. Is there anywhere I can find one? I have bought my SIM card but have not activated it yet.

Resolved! Update my email address

Having trouble signing in. to do this

Resolved! multiple charges on credit card upon activation..

Hi there, I recently transferred from Koodo keeping my same phone number, I have two separate charges of the same amount from public mobile and one from koodo of the same amount...  Can anyone explain? I went with the $25/month plan and the 3 seperat...

Resolved! Payment made but does not show in balance...

added funds to add a top up.....does the payment take some time to be processed? 

Resolved! Looking at moving from Iphone 6s to iphone 13

What will i need a new sim card? Will I lose any of my benefits?ThanksGrant

Resolved! Possible number porting problem

Hello, I recently signed up and ported my number from freedom mobile to public mobile, and the process has been a little bumpy.  I can send and receive text messages OK, and I can make outgoing calls, but incoming calls are not working - my phone doe...

Resolved! Payment withdrawl

My payment has not been withdrawn from my card as yet

Resolved! Rewards

When do my monthly rewards get applied to my account? 

Resolved! why is my account suspended while I am on autopay

I have autopay setup. But when I login, it says my account was suspended. I think they should charge my credit card automatically for autopay. Why does this happen? 

Resolved! account deactivated

my mom's account got deactivated. She is out of country and I forgot to recharge it on time. Now I realised that it might be more than 90 days. She wants to keep the same phone number so please suggest me what should I do to get back the same number....