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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54992 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62656 Views
  • 183 replies
  • 32 Bravos

Resolved! resending a request to port a number to Public Mobile

Can some one please help to complete a number port from Fido?I did not get the message from Fido to authorize the port and now needs to be sent by Public mobile again.I cannot find any way to request this.I cannot submit a ticket because I never rece...

nnijjar by • Great Neighbour / Super Voisin
  • 1897 Views
  • 6 replies
  • 0 Bravos

Resolved! sim card

I left my cell phone out of town. It will be least two weeks before I get it back. In the meantime I would like to order a new SIM card and insert it in my old cell phone. My question is: can I use my existing account to add this new SIM card. Or- ca...

qw by • Good Citizen / Bon Citoyen
  • 1898 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone useage on Usage History doesn't add up

Why does Public Mobile say I've used 15 minutes of my phone minutes when I've used 7.96 minutes (yes, I added them up on my View Usage History page)?  I just opened the account 3 weeks ago and am using an iPhone SE.

wendykev by • Good Citizen / Bon Citoyen
  • 2138 Views
  • 13 replies
  • 0 Bravos

Resolved! data top up not credited to my account

for the last two months I have received notifications that I have used all my data so I have paid to add extra data, but haven't gotten that data!

rurid by • Great Neighbour / Super Voisin
  • 890 Views
  • 3 replies
  • 0 Bravos

Resolved! Upgrading phone plan

Went to upgrade from 25$ plan to 35$ plan. Accidentally confirmed it twice and now have a balance of 70$ and plan hasn’t changed yet. Any insight would be greatly appreciated ASAP 

FazeDoyle by • Great Neighbour / Super Voisin
  • 971 Views
  • 3 replies
  • 0 Bravos

Resolved! Missing rewards

Hello. I signed my aunt up for public mobile and was wondering when I will see the refer a friend reward issued to my account. I used my code when I signed her up. Is there any particular days I have to wait before I see it added? Thank you 

Phill-40 by • Good Citizen / Bon Citoyen
  • 1208 Views
  • 5 replies
  • 0 Bravos

Resolved! service

What do you if the account was suspended due to expired credit card.Then trying to log in and forgot password. 

vegg1e by • Great Neighbour / Super Voisin
  • 846 Views
  • 2 replies
  • 0 Bravos

Resolved! No response

I have message the monitors twice now and I'm not getting any response. Anybody know another way of trying to get a response from this poor customer service

Carlalampel by • Great Neighbour / Super Voisin
  • 1101 Views
  • 4 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

Hi, I passed my phone plan to different provider yesterday. My phone plan with Public expired after. I have got one message to send a message with text "Yes" once, but 90 minutes left before text that. Then, most likely, the phone plan expired and I ...

Jan_Fanta by • Great Neighbour / Super Voisin
  • 585 Views
  • 1 replies
  • 0 Bravos

Re: How to stop payments?

I really hope someone can help. I have pre-authorized public mobile payments that I want to stop. However, I have lost the sim for the phone and I am not able to log in to the account. I had 2 accounts with the same email address and only the second ...

agil5 by • Great Neighbour / Super Voisin
  • 1688 Views
  • 7 replies
  • 0 Bravos

Resolved! urgently need to reduce my plan

i am  trying to reduce my plan,to a lower plan without the internet, its directing me to go hereand there and not solving the issue,

No SIM Card Reader

I recently purchased a new SIM card. When I am out of wifi range and on data my phone will read no SIM card. How can I trouble shoot this? 

JLoxton91 by • Good Citizen / Bon Citoyen
  • 2503 Views
  • 13 replies
  • 0 Bravos

Resolved! calls going to voicemail instead of ring

hi, similar to some other posts, i have problem with incoming calls going directly to VM. we have 3 accounts in the family all having the same problems.text between the numbers work ok, data ok, DND off. (restarted phone a couple of times) calls to n...

kaiyuchen53 by • Great Neighbour / Super Voisin
  • 1539 Views
  • 4 replies
  • 0 Bravos

Resolved! Testing new SIM card

I just installed and activated my PM SIM card on my iPhone. I want to test it to make sure that I can both send and receive texts, but the trouble is that iPhone defaults to sending over iMessage instead of SMS. What would be the best way to test my ...

Xavientois by • Good Citizen / Bon Citoyen
  • 1254 Views
  • 4 replies
  • 0 Bravos

Resolved! Badges disappearing?

I noticed that on the page to view badges, you can click them and they will become hidden. When I reload the page, they all return. Does anyone know what this behaviour is for?

Xavientois by • Good Citizen / Bon Citoyen
  • 1571 Views
  • 7 replies
  • 1 Bravos
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