Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey there, I recently broke the screen of my S7. I can use the phone through the pc but the sim card seems to be locked saying puk code needed. could you help me?
I do not believe I had changed anything and am/was on autopay and yet it tells me I am suspended. I changed credit card just in case and tried to process a payment and nothing seems to have changed.
Does anyone know when this program will start up and how we opt into it? Thanks
Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...
HelloI need help with thisI bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.How I can to do the reclamation of this?
I have searched the web with no clear answers. I would like to know if Infinix Zero 8 would be supported on public mobile network.here are phone specs: https://www.gsmarena.com/infinix_zero_8-10401.phpI also tried willmyphonework.net but the Zero 8 m...
This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info
I have a credit card set up for autopay and recently I got a text from PM saying that it was declined. This makes no sense as I'm still able to purchase stuff on it and I have had no issues. I logged on to PM website and removed the card and added a ...
I referred a friend in december and we activated the sim in the last week of december. Neither the referral reward ($1) nor the $5/6 months rewards are reflecting in my account yet. I believe the referral reward should show in my account right away b...
I have an account that, for some reason, is missing the Credit (reward line items) on the Transaction History.For many months, without fail, all Credits and Debits were listed on the same day. This account was not in Suspended status, nor was it list...
My SIM card is blocked I need pin PUK
I want to suspend this account,my sons phone is broken and he has no money
Ok so lets start with this... I manage all of my family lines, had 5 and recently dropped one so now for my wife and kids I have 4. This means... 4 Control Panel logins 4 NEW reward logins 4 Community logins OMG even if I only have 1 line that is 3 l...
Received my SIM card today and activated it but was told by email last week that an extra free SIM would be delivered which I could use as I like. There was only one SIM in the envelope. Was planning on giving it to my granddaughter. Is there any wa...
Hi, I cannot reactivate my account although I have sufficient funds in my account (15 dollars)It shows I have 15 dollars. But, it still shows "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has ...
@J_PM: Three of my earned solutions from yesterday have since disappeared, two on posts about erroneous emails informing customers of switching to public points system that have since been moved and integrated into this one thread created since the...
Yesterday, I was told by koodo service that if you are porting your number between telus subsidiaries (telus,koodo,public mobile) that there will not be a text to confirm anymore? This is supposed to be a brand new change. Can anyone confirm this? ...
Hi,I just joined PM. I'm on the $25 plan. My phone is redmi6. I've looked at the phone compatibility & I don't see my phone on the list. nevertheless, I've search previous threads and it seems that redmi6 will work on 3G bandwidth. But I'm having a p...
This would be my way to orient myself in the process
I would like to return my phone for a refund. I am within the 30 days of purchasing it
I ported my number over from a different carrier over 24 hours ago. I got the text and said YES to authorize. The number is not active on my old phone (and Telus has confirmed it is not longer active with them as of yesterday) but is not active on...
I forgot my account password
Hi, I just want to buy a SIM. I want to know if the phone numbers are shown on the call history and text history which I can get from the website. Thank you. I want to see the incoming call numbers. And also I want to see the phone numbers I am texti...
Hello, I activated my dad's referral code in late Dec, but I didn't get my $10 reward. My dad is supposed to get a $30 bonus reward (each month get $5 rewards for six months) as well with a 1$ discount for the refer a friend monthly fee Thanks!
For 2 months my phone has rung busy when people call me. Text is working and I can call out.
This keeps coming up when I tri and submit Ticket. And original moms have gone missing.
Hello, Almost every time I go to call someone (locally 99%) I get a message that says I have no minutes left. This could be any day of any month when I have not even made a call for weeks and weeks! I am supposed to have unlimited calling both local...
I require receipts, for the entire year, for both of my Public Mobile cellular accounts. How can I obtain these? Thanks guys.
