Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
have phone 3 months now.when i call my cell ph from my house ph my cell does not ring an the call is sent directly to voice mail. Y!
I've noticed that the region of Quebec is the only one which does not have picture messaging in the 15$ plan. Is this for real or is it an error? I've tried to picture message and it doesn't work..I'm in QC..and disappointed.
I changed my plan but my account is suspended. Its at zero dollars. How do I fix it?
Hello new to this Community. Maybe you can help with an issue I am having. Went to Fla. in March and got some Data add ons. I added these "add ons" twice while I was there. Now, it seems as if they are taking this from my credit card every month. How...
Hi Guys,I know the autopay with your credit card has troubled many of us. Here is my story:- Before August 15, I set up autopay with my credit card (RBC Cash Back MasterCard) for autopay and it was successfully added. - August 15, my phone service wa...
If I change (on my next renewal date) from my existing $40/month plan, with a couple of add ons, to the $30/month plan, will I lose my add ons or will they carry over to my new $30/month plan?Thank you
Hi.I'm new. The account has just been opened yesterday.I specified the referral code of a family member (xxxxxx) without success when activate SIM and open new account. (keep telling me "please enter the referal code" even the code is retype many ti...
Hi there i just ordered to change my plan but I’ll reach it till next cycle which is September 5th. I wonder how can I change it right now because my plan is basic which has 100 minutes and is done already. So, I have to call some governmental phon...
Hi I have 1 GB on my plan but I am unable to connect to it, any help would be appreciated, thanks
im new here how do i get rewards and how to use public mobile
Hi, I was wondering how I could port my old phone number which is Koodo, from a Prepaid Account? Is this even possible? I have read many threads about people having trouble. How do I do it? I even messaged someone before I bought the plan, asking if ...
Hello,Im attempting to use the payment Transaction History page to view old payments so that i can print that out. im having trouble finding previous years and the date selectors seem to be reversed somehow with the date selector it wants to have h...
After I ported my number to public mobile and activated the sim card ,my phone doesn't ring for incoming calls. All incoming calls are going straight to answering machine. What should I do to fix this issue?
Hello, I enrolled for a promotional plan last year with 4GB of data. I logged into my account today and it shows my plan as expired and i have been put on some other plan with 500MB+500MB 3G data plan. Can anyone help how my plan can change automatic...
Completed fields on activation screen and clicked on "activate." Got 404 error message regarding server problem. Have no idea what to do next other than throw sim card in garbage and go with a reliable carrier.
Hello, I am currently on the old $32/month plan (1 GB data, provincial call, international text) but at the end of the month I am changing it to the new $25/month plan (500 MB + 500 MB Autopay, Canada-wide call, international text). I recently moved ...
hi everyone my credit card number changed so my billing didn't go throughI can't change the number calling in and I am locked out of self serve and waited 1 hour and it won't reset my password what. can I do ?
Could someone please tell me what I need to do to add international minutes to my plan? Thanks
I tried putting auto pay on my account and it seems I never get the bonus data offered. Anyone know why that is? Thanks in advance for any help
Hello I have been on the $40 per month plan 4.5gb per month. It was a great deal years ago but is no longer with the competition now. Are there better deals on the 4g network so I don't leave public mobile.
i have been billed jul 5 2020, jun 4 2020, april 6 2020, this year on a plan with a 90 day billing period. The system also states i will be billed next month as well. how do i get this corrected?
A question: Is it possible to switch my sim card from iphone XR to a flip phone? Do I need some sort of a sim adapter to do that? My iphone broke and I am thinking of using a flip phone as for now. However, I do not want to change my phone number. Th...
Can I use my phone line in Germany and how much is the cost please
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