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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Charged multiple times upon sign up

Hi all. It looks like I was charged 4 times for my first month when I first signed up for Public. Probably an issue with my computer at the time. I submitted a ticket a week ago and still have not heard anything or seen any charges returned to my cre...

App

Resolved! App

Is there an app for the phone to download so there is easy access to this website instead of going through this whole process over and over every time we want to to look at my account

Resolved! Dual SIM MMS

Well this got zero interest in my older thread. Maybe a new thread is what is needed.So I _finally_ got a phone that does what I want with dual SIM and NFC. I wrote about my adventures in the lounge. It's a Samsung A31.And hey when I was looking else...

Resolved! Online account

I have had public mobile for about 3 to 4 years. I also have my children's phone with them as well i am locked out of my online account. I have Ben for about 5 to 6 months. For tax purposes i have to be able to show my bill amount. I can not log in. ...

Resolved! SIM cards....

My daughter would like to switch to public, however, the only SIM cards we can buy locally are lucky. The local dominion store that we would normally visit is closed due to an employee strike for the past 6 weeks. The local dollar store only offers l...

Resolved! Funds taken from bank autopay but not applied to accounts

I have 2 accounts set up for my kids that are on autopay. Funds were taken from bank on Sep 24, but both accounts are suspended due to lack of funds. How do I get this fixed??

Resolved! Community Rewards.....

I have been in the community a little while now but I still haven't rec'd any rewards from it. Am I doing something wrong? Is there something more I should be doing? Any help greatly appreciated :-))

Account Information

Hi,I need to get my account number and my account working. My username is SyedaFatima11

Resolved! Payment retrieving

Hi there, I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money ...

Resolved! Plan Change

How do I know that I changed my plan?

Resolved! TAlk not working

Can’t dial out to a local number. Plan includes unlimited provincial talk.

Resolved! Trouble sending and receiving MMS after upgrading to Android 11

Hello, I have a Pixel 3A. I recently upgraded to Android 11, and since that upgrade I'm unable to send or receive any pictures or videos in the messing app. When trying to send, it just get stuck attempting to send indefinitely, and it never complet...

New activation, texts are sending but no phonecalls incoming or outgoing

Hello, Myself and my parents just activated our sim cards this afternoon and we are all having the same issue. Text messages are sending fine, we got activation emails, and we got our emails saying sorry to see you go from Telus. However, all three ...

Resolved! How do i find out my pin

I signed up today in store and got a text to my phone sayin the write down my pin the guy at The store said I to contact pulbic by email is there a default pin?

Resolved! Not receiving the incoming calls

Hi, I am having troubles receiving the incoming calls and texts. Got the sim out and inserted it again, still not working.

my Phone not working after two days still a ticket is open

my Phone not working after two days still a ticket is open edited by computergeek541: changed title and moved messages into a single thread

Resolved! Missing referral bonus

Hi, On Sep 2 I received a short message stated getting a $20 bonus when refer a friend plus the regular $1/month. I then referred 2 friends using my code xxxxxxx, but so far I received only $20+1/mo from 1 of the referrals, which should be $40+2/mo ...

Activated account at Walmart and received email from you in French. Can I get it in English please?

Resolved! Anyone else unable to access their account today?

Title says it all. Can’t access my account, it just loads and loads, and loads... I get the site is typically slow, but this is ridiculous.

Resolved! open a ticket

I had an issue closed before I could reply. I can't open a ticket now in Firefox/Chrome. On the very bottom of the ticket popup there is a blank box and the submit ticket option is inactive. No popup/adblock running.I'm missing a $20 referral. Any id...

Resolved! 3rd and 4th Generation Plans

Hello, The new plans are all at 3 G, does anyone know what the generation is of my current $45. plan? I cannot find that information anywhere. I was sure it was 4 G. Thanks

Resolved! Out of city - long distance message?

I'm travelling out of my home city (within province) and testing out my service coverage. I am getting a message for outgoing calls (to another Canadian number) that says "please stay on the line until your call is completed - long distance charges m...

Public Mobile

Resolved! Questions

Asked a question over 5 minutes ago and no answer...how long does it normally take to get an answer....Thank you

Resolved! Port out

I have requested my number be ported out to Bell. My account was active when the request was made. Bell is saying I need to speak with someone from public mobile to release my number. Can anyone help?

Resolved! Updated plan

I changed phones last month and ran out of date for first time in monthsso I decided to upgrade from 25$ plan to 40$ plan so I did and it was supposed to start today but it’s still on 25$ plan

Resolved! Porting issue and then locked out of account

I had an issue porting it. My plan expired and i still needed to port out my number so I renewed a cheaper plan $15 with p bloc mobile to port out. I got locked out of my account just now because I wasn’t able to sign into my account.... I’m wonderin...

Resolved! CALLING GALWAY IN IRELAND

I SEE THE LONG DISTANCE ADD-ON MENTIONS THE UNITED KINGDOM, BUT NOT IRELAND (SOUTH IRELAND IS NOT IN THE U.K.). If I purchase the long distance add-on, will the add-on include Galway in South Ireland?Thanks.