@Jahir
Thanks for the screenshot! Now that April Fools glitch makes sense at least. The payment system had a widespread autopay failure....but not the card causing the failure the system failed to initiate automatic top up without discrimination. Everyone's autopay failed to initiate so everyone was suspended for non payment except customers who choose to manually top up before renewal.
However once pm figured out the issue and rebooted the autopay system just in time for the April 2nd renewal payments to be debited. Anyone who payed manually and reactivated their service on April 1st went thru renewal again because the payment system detected those accounts with manually reactivated service as due for renewal. Anyone who was still suspended for "non payment" were skipped over as they should be when suspended in normal circumstances.
Contact customer support and ask for the extra (double) payment to be credited to your available funds. The CSA will be well aware of this glitch....put "April Fool's Day" double payment in the subject line and send a detailed message. Thanks for your solution to my brain to finally understand what went down....what a fool for my brain!💡🤔
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.
