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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer troubleshooting

I have transferred my number from Fido to an e-sim public mobile with same phone number. But, I am unable to make calls and I have did the payment as well. Kindly respond.

Postal Code Does Not Match Billing Address

I've tried paying for a new public mobile line via the app, the website, clearing cache and using another browser but it keeps telling me that my billing address is invalid despite it being the same as my other line according to my last receipt and m...

Compatibility with Samsung Galaxy Folder 2 G160N

Hi, I know compatibility questions get asked on here all the time and I've been comparing bands for this model and Public Mobile network, but I'm not sure if some bands are more of a priority or how much overlap is needed for function on the network ...

Resolved! Can't get the stupid bot to get me to a Agent

I'm not what to do anymore with this garbage system, the stupid gives me a link to start a support ticket bit I just get a error!

Resolved! How to

My child recently left her phone when she travelled out of the country. Phone isn’t lost it’s just not with us. I got her a new phone and SIM card. I want to activate her new sim and possibly get her new number.

prorate

I have an existing plan that was just paid on July 10th. If I upgrade to the 39.99 plan will i be prorated if I take it now instead of being charged on the next billing date.

Resolved! Questions about $50 Canada + US Plan

I am currently a PM customer on a $25 prepaid plan. I am thinking of upgrading to the $50 Canada+US plan and I have a few specific questions. Here they are:1-Is voice calling included in the US? For example, if you read the fine print on the TELUS Ca...

Resolved! SIM not working

I signed up my daughter into Public mobile and registered a sim card got a new number, payment went through but not signal not connection, nothing. I need help

Resolved! Us roaming

I purchased the add-ons for US roaming on July 9 2023 , but when I came to Alaska , it's doesn't work, the data included text and call, all isn't working, Can I get a refund for the add-on payment? Thanks!

Can I Recover My Old Public Mobile Number If I Deactivated My Account?

So back in March I switched over from Public to Freedom (big mistake) I was planning on keeping my old number but that was not in the cards though. My old number was Vancouver based and I had moved to Ontario, they told me that they can't support tha...

Just signed up and no service…

I’ve just signed up for the 90 day Subscription. E-sim activated, no porting of a phone number, phone I’ve had for a couple of years and is not black listed, and I’m still getting the “SOS”. I have done all the trouble shooting steps, including rese...

Resolved! Change to Canada / US plan

If I upgrade to the Canada / US plan, will it prorate the rest of the month I currently subscribe to? Or reset my subscription date? I’m just trying to figure out the best way to do this. Wish this was offered 2 weeks ago when I set up my account.

USA talk and text

My 15 day USA talk and text just expired and I renewed it but for some reason it hasn’t been reactivated . I paid the $15 fee ?

STILL continually losing connection to service for months now.

I posed about this issue about a month ago, but now the issue is even worse!! Since May, I continually lose connection to the network. I have gone through all of the troubleshooting steps many times (airplane mode on and off, resetting network settin...

Can't recieve texts from a specific person.

I have a family member that I cannot receive text messages from. They can receive text messages from me, and we can both send and receive text messages from anyone else, but for some reason their texts do not reach my phone. They have an iPhone ...

Plan won’t renew.

I’m subscribed. I have money in my account. It says it’s renewing today but it hasn’t renewed yet and I can’t make calls or use data. Can’t get in touch with anyone, just a bunch of ERROR messages. This company is ass.

Resolved! Service disruption?

Is the weather causing service disruptions in eastern Canada? I am trying to make a local call but keep getting a message that I can’t call out bc I don’t have US roaming - I haven’t left the province though!

Can't renew an expired subscription

I have a subscription with Public Mobile. I set my mother up with an account and her credit card expired, I can't get into her account to reactivate it.

Resolved! Porting text

Missed the text from Koodo to port to PM. Can it be retriggered? Is there a number to call?

Resolved! credit card

is it manditory to use a cc to start up or can i enter my voucher somewhere im not seeing ?

Confirm your Identity.

Duplicate of thread from https://productioncommunity.publicmobile.ca/t5/Get-Support/Remember-this-Device/td-p/1016526

Resolved! Resend porting text

Plz resend porting text thank you

Resolved! Quick Question Regarding Points

I’ve heard you can now log in and use points to get extra data for free but after researching I couldn’t figure out how to do it and needed some support.

Resolved! Question

How can I redeem my rewards? I can’t seem to figure it out

Resolved! text to translink 33333* returns error code 2

no problems texting other numbers local and international - this worked on Koodo,is this a public mobile limitation or an issue with my setup? thanks

Can´t make or receive calls

Hi!I just switch devices, and I can´t make or receive calls. After trying to make a call, it says "Network busy" and hangs up. If somebody tries to call me, the call doesn't connect. I already put the mobile in airplane mode, checked the APN and ever...

Resolved! Error code XXX when Trying to subscribe

I've been trying to activate my SIM card and I keep getting error code XXX on desktop.The App won't even login.Please help me.

Resolved! Re: Porting Number Trouble

I’m stuck in number port limbo - I’ve been trying for 5 hours with support. Can you share the # with me as well?

Resolved! purchased dfata not showing up

July 14 1 gig of data was purchased the next day the account rolled over for another periodThere should have been 2 gigs of data to start the July 15 cyclethe account shows .5 of a gig used (data usage shows 100.98 Mb used)account should show 1899.04...

Resolved! Pause a phone

How can I pause my daughters phone

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