Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone, somebody found it, we've been playing email tag trying to figure out a way to meet up and get my phone back to me.Still ... I'm a little paranoid. I'd like to flag my phone as "lost/stolen" in my account. So that the person who has i...
Greetings.My wife and I each have a PM account, but I look after both (payments, add-ons, etc.). The app won't allow me to switch accounts. When I log out of mine, then try to log into hers, it takes me into my account, even though I used her e-mai...
Greetings.I've been with PM for almost eight years, and been registered in the Community. I just tried to access my Community info, and it asked me for a nickname. I already have one (marcnoel), but it said that one was taken, so I created a new on...
Hi, my name is Anya.This is now the FIFTH time I've reached out to Public Mobile customer service community for assistance with my sim card. Due to the public mobile community website update, I'm unable to log into the account I originally used to as...
Enter username/password at login screen, then I am presented with a screen saying "welcome" and "let's complete your activation". There are two buttons "resume activation" and "go to login page". Clicking either option brings me to the login page. ...
I cannot view my data usage, it just says NaN with no numbers or filled bar portion. I saw on a similar post that its a common issue and I need a ticket to solve it. Help Public support!
Some one said it can be up to 20, how is that working?
Public Mobile tells my husband that he has no minutes left when he makes a call. This has never happened before and he hardly ever uses his phone, once when he did use it extensefully it did not reply that he had no minutes left and had to purchas...
I used the app to purchase a 3 gig addon today, without seeing any information that it would be limited to 30 days and it would not roll over as shown in my account. Is this the case? I am a light user and would never use this much data in a month. ...
I can only see these plans. Where are the $15 and $25 3G plans? They are removed?
A family member is also a public mobile user. Their payment info needs updating, and the disastrous, new eversafe login does not recognize his previous email on the account, so they are locked out of the account. Forgot email option sends the resulta...
Hi there,I'm trying to sort out an issue that arised when porting my number into Public Mobile. I was in the process of porting my number out of Bell and then changed my mind. I have since told Bell to cancel that port and Public Mobile actually call...
I was informed by a friend that I tried to call today that my phone number comes up as "scam risk likely" and I'd like to fix this if possible as this is my main contact number for my work too. Any help would be greatly appreciated.
hi. something is changed. I can not access my account
I have gotten locked out of my phone due to entering the wrong PUK code several times(didn't know I had set one) and now it has notified me to contact my service provider to get the unlock code for my sim card to be unlocked. How do I get this PUK un...
can someone help. change subscription page not loading as i want to change to a better plan. Am trying since morning used different browsers. incoginto mode. but still no luck . i deleted cookies as well
The card I was using no longer works but I can't actually change which card is used, I just get led to a chatbot that doesn't even give me an option to change my credit/debit card. What the heck can I even do at this point? This new website change i...
I just went on the new website and wanted to check my data usage and it says NaN. What does that mean? It will not give me how much data I have used on my plan. I am on the $25 for 1gb plan and wanted to check it since they made all these new changes...
New email login working well,but Login old email account show resume active or go to login page,tried click resume activation button then back to login page
The wording on the website now explicitly says data add-on purchases expire 30 days after purchase. Can anyone confirm this is true or is it just another cosmetic issue with the website?Thanks!
Hello team, I am on the 40$/15G plan. I want to move to the 39$/20G plan. I tried changing the subscription online and it asks if I want to do it now or on renewal. 1. If I change it now, will it attract charges? Or will my plan be prorated? 2. Is th...
I'm surprised not only to see how my data is being used but also the time of day at which is reportedly being used (sample in picture below). In what time zone are those times reported? At those times I'm always home (Calgary, AB) and my phone automa...
I want to port my number to a different provider
I just noticed when activating for a new customer the E-SIM Feature Is there.. however they want $5? Is that a joke?Bell, Telus, Roger's and every other provider give that free with the plans or service. Your charging us $5 for what? The E-SIM is non...
When i got to community I had no chance to login with my id only could register with email and I registered then it only offered me to get the new id, i have no way of logging in with my old idHow do I get it back?Thanks
Hello, I changed subscription and it asked me if i would like to change immediately or on my renewal, i choose my renewal but that was not the case and I was charged for the full amount while i specifically ask for the change on my renewal date! will...
Hard to tell if this is a bug or a dark pattern. Since you've been bought by Telus, I'll assume the latter.I'm trying to sign in to purchase more data, but it's offering forcing me to migrate my account to something else. I don't want to, as I said I...
It looks like the $15 plan doesn't include any texting. Hope that's an oversight.Also, appears that texting is limited to Cdn numbers only now...gone is the International text ability.* 3. Includes text and picture messaging. Premium and subscriptio...
