Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I did make a payment today and my phone did not reactivate. I am getting frustrated because also I did change a plan, does anyone help me with how this work do I have to buy a new sim call? I am getting frustrated because I did not receive any help f...
Does anyone know how can I receive calls when I'm out of the country? What add-on should I purchase? Thanks in advance
I wanted to increase my sons plan from the $15 to $25 option and it just charged me right away. I feel like it should have added it on to the $15 I just paid 6 days ago. How do I change/fix this? Ill just wait until next payment if they don't offer t...
Does anyone know if the international calling works in Bermuda?
********* Edited by moderator I paid the account and the phone still not working!!! my son can’t make or receive calls!!! I will not pay my bill if he can’t use this service!!!
Hello. By mistake when I first got public mobile I made a payment with my credit card over the phone. I should not have done this, as I have auto pay through my credit card. Also 2 payments went through my Visa, one on April 4th and another one on A...
Just transferred tje number from Virgin.No incoming call but outgoing call is working fine. Called Virgin, they said the number is still active with Virgin because transferred might have not completed. How the same number is working on two networks? ...
I am having issues signing in to my account to retrieve my account#
I am trying to activate a new account with public mobile but need to port my current number but for a message saying I input the wrong account number what do I do now?
hi! Every month I keep receiving SMS text messages to my phone at midnight 00:00:00, which is not convenient for my sleep. Text is as follows:Congrats! Rewards have been applied to your account: $XX friend referrals, $XX AutoPay, $XX Community, $XX L...
I feel like this new system Is objectively worse then the old one and sometime in the future will force all legacy users to switch. can someone tell me whats good about the points system excluding the flexibility of it?
I cant seem to find 4G data plans id like to upgrade to 4G if possible.
Yesterday I purchased 1000 minutes USA calling. I called California and then checked my usage and found the minutes were not charged to the 1000 minutes USA but were charged to my plan minutes. This does not make sense to me, I thought a long dista...
While in Palm Springs I bought USA roaming. When I used my cell phone I was charged for each call. I understood USA roaming was unlimited calls for the 10 day usage. I did not have this problem on a previous trip.
Haven't received my Sim cards how can I track them?
I am getting wrong data usage notification (every month). This month till now I used only 401.023MB of my 2560MB. I was notified that I used 75% when it was only 15%. Last month also I received similar notification which was wrong and after two days ...
Is there anything more I should try before replacing my SIM card? I have reset all network settings. It looks like my Wi-Fi is connected, but the phone still tells me "No connection" and I can't send/receive texts or phone calls.
In Feb I referred my wife to public mobile and did not receive the reward discount and it has been 3 months. Can I have an administrator to look at this
I made a phone payment of 80 dollars from my icici bank whis was never added to my account did you not get the payment
Lost my phone and try to get a new chip can I get my same # I was told I have to requested it from you PM.. I also had an account xxxxxxxxxxx phone xxxxxxxx... but forget password .. I just made a new account to get in touch with PM.. can I pl...
I had a sales rep set up my account and am not able to log into the self service portal. I am travelling to the USA and need to purchase an add on package. Your live chat directed me here.
My plan expired I gave new credit card info for automatic payments to start …like they were before but my phone still shows no service ….my account shows paid …I’m not super literate with technology can you please help me fix this
I live in Canada and Public Mobile.I'm planning to go for a 4 month get away to Europe and I don't need any plan, any minutes, any data, because I'm gonna use my 2nd SIM card (European one), but I want to keep my Canadian number active and be able to...
my number xxxx has recently elapsed. Is it still available. Can I get it back. I cannot log into my account as it says invalid. Edit by mimmo
I am not able to access mobile data for last few days. I did everything possible like restarting device, taking out and putting back the sim, checking data usage, checking airplane mode, setting APN etc. Just to let you know my device (android) worke...
I live in Europe, I came back to Canada to visit family and subscribed to public mobile for my time there. Thinking that I could cancel my plan upon arrival back in Europe I left without worries. I am now back in Europe and CANNOT make an account in ...
Hello. My daughters plan has 100 talk minutes and unlimited incoming calls and unlimited texts. And yet every month, although not using the 100 minutes according to her usage history, she gets a message saying she's used all her minutes and is blocke...
Is there a way to recover deleted/lost text messages from one inbound specific number? I cannot restore from iCloud so it can only be done by public mobile.
The following message appears after I sign in to My Account: "Internal System Error". When is this going to be repaired? I need to update my credit card information.
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