Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, a significant amount of data was used at 12:11 am, the phone was not being used at that time, no calls, no text, no streaming, no surfing. Can someone explain?
Hello, I have a public mobile Canadian phone number. Currently I am in Mexico using a Mexican SIM with a Mexican Phone #. I need access to an online account of mine that is set up with 2 factor Authentication. Is there a way I can forward texts fro...
Hello, So my mother got onto the $15 plan over a year ago 100 minutes, 250MB, Unlimited Text I just got my grandpa setup with the $15 plan over the Christmas holidays over a week ago, and it showed Unlimited Incoming Calls included... Does...
Hello, new to PM here... One of the reasons I eventually moved over to PM, is because of the Rewards. I got my mom on it a year ago, so got familiar with the Rewards system, on which she benefits tremendously. She's getting $2 Off every month for Au...
One of a number of my friends I have gotten to join Public Mobile would like to access their account and has been unable to. She has a Username and password but the login screen asks for an E-Mail address and password. She enters this information and...
We ordered SIM cards Dec 26 and they just arrived yesterday (after the $35 Boxing Day deal ended )I’ve tried multiple times with multiple password resets and carefully checking the account info as I attempt to log in so that I can submit a ticket. It...
Hello everyone! Would the Samsung Galaxy A13 (A135M/DS) - International Version work on PM network? Thanks a lot! Math
I have been with public mobile for over 2years why am I not getting the proper discount
I am new to pm 1 week .I have signed into my account for the first 2 days however the past 2 days I can’t sign into.I have done a password reset but it says unauthorized action . I have also tried signing in with my laptop. No sure what else to try ...
... the math doesn't add up, it's so wonky and I'm not getting charged the amount shown. It doesn't appear as though the Billing is correct at all, like way off... "Credits" shown as cancelled out by "System Issue", the -'s and +'s seem to be flippe...
Once again a lack of any warning emails my account was going to be cancelled today, but I am trying to reactivate today and it won't let me, shouldn't I still have today to activate?
For about 3 years now me and my family have been using Ushining 3G phones (W182 and F230, flip type & straight type). Prior to that we had been using Alcatel 3G phones (A192, flip type), but we found their key pads to give out too soon, needing phon...
Also, what is the procedure on porting a number from Speakout. And, how long does it take?
How do I opt out of public points?
How can I get my email account from day 1 when I sign in to Public I cannot sign in and try to add and sign in with a new email address... so how also to speak with an agent to help me with this issue I have
How do I request a number ported from koodo to public mobile, my account at koodo is still active and I know i need to wait for a text to reply in 90 min. Thank you
Have paid for new plan which shows Jan 7 to Feb 6 in my account but shows old 5gb plan with usage from last month. Does not show new plan of 20gb. why isn’t the new plan showing even though the new plan dates are accurate?
Going to UK , middle east and France. Will need calling and data. Will people calling from Canada be charged for calling us.
Looking at maybe changing my plan. Currently 41.25 fro 4G speed and 4GB of dataWhy is there a $40 4G speed plan with 5GB data, and another 4G speed plan with 15GB of data for the same price?
Hello. How do i change my phone number to a specific one?
Good Day i am looking for my Piplic account number.. so how can I get it or found it.. the cell number I have as 2**-***-9566 and 2**-***-8530 . thanks hope to get it
hi all need a PUK code. Locked myself out
How do i activate a new sim but with same number.I lost my old sim.Bought a new sim but having a hard time to activate it.Thanks
Why does Public mobile not offer all the choices available in their self serve service. I have been in the US over a month for circumstances beyond my control. I am a heavy data user.I would like to see all options available . Please Thank you
Hi, my brother in Ontario asked about my Christmas bonus gifts from PM and I said I didn't get any, and he was surprised by that. Should I have received something? Does it vary by province? I've been a customer since Dec 2021. Thx!
Didn’t receive a text to complete porting and now the 90 minutes has expired
I lost my phone and have a new SIM card which I'm trying to activate using my number from the lost SIM card. When I try to login to my Public Mobile account, it asks for 2FA with either an email or my phone number. I can't use the phone number becaus...
I will be out of Canada for a month and I want to stop using my sim card for one month. Hence, I don't want to get charged for that month. Is it possible? If I don't pay the fee for a month, in the next month, will the bill add up with previous month...
