Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I mistakenly made 2 payments on June 30 so I did not expect to be charged in August as there would be sufficient funds in my account. But on July 30 I see a charge on my visa for August. Please investigate and let me know if you need more info. Thank...
Hi, I accidentally deleted my eSIM before confirming my account. When I try to log in on mobile, it sends a confirmation code that I obviously don't receive. How do I purchase a new eSIM?
I lost two SIM cards. I have two accounts for them. I know the password. I can receive emails associated with the accounts. I still can't log in to My Account I'm asked for a OTC (one-time code) as part of 2FA.How can I proceed to regain access to My...
I have tried to change my plans on the old sim card but the account doesn't show my previous plan. Instead, it asks me to get a new plan. I got one just now with an e-sim card. I checked the IMEI and it said it's good to use. However, after I paid an...
Can support contact me? When I use the 844-232-xxxx number it says there is no port for my number.I've received the request from my old provider and replied yes....then hours later PM sents me a message saying that I needed to re-instate my request. ...
I am kind of curious as to asking support, or even how to submit a ticket, i used the chatbot multiple times and all it was doing was sending me to error pages for ticket support. I am in need of a new eSIM to be sent, but i cant even properly submit...
I have a Google pixel 3 XL and I am pretty sure during the subscription process I confirmed it can use eSim and I asked to transfer my old Lucky mobile phone number along with the subscription process.I chose my subscription, paid and got email to ac...
Hey, I just uploaded money onto my account in order to buy a US add-on, but the only message I get is, "Sorry, we are unable to process your payment at this time. Please try again later."Does anybody know how to proceed here?Thanks!
I am very excited to finally see some changes being made in the Sign in and OTP Section! A while pack I made a post about some changes I'd like to see amongst Public Mobile, one of them being an extension of the 2FA 2-min Expiry.In my post all i aske...
So on Aug 1/23 i switched over to another provider and took my number with me. BUT a week PRIOR to that i canceled my automatic subscription on my acct, BUT as of Aug 1/23 there is a withdraw of 33.30 out of my acct for Public Mobile....now i also pa...
Hello,I got a message saying I entered an incorrect ESN/MEID when porting my number. Is there someone I could contact to fix this? I think there's a Telus contact I could reach out to, could someone send that to me? Thanks!
Does anyone remember how much data was included in the old $35 plan and how much extra data for autopay? I know what shows on the account but for some reason I thought it was higher. Total data shows 1.5GB available. Thanks in advance
Last year we signed up through Walmart. I have the transaction summary. It lists the same email for both of us. When I login with the email it goes to my husbands account but when I click manage eversafe ID it has my info including my phone number....
I bought a 30$ US talk, text and data plan on approx July 1 and again around July 17. However, I was unable to receive texts, my data did not work and the phone was unable to be used/dial. I feel that I should have a refund for both of these plan pur...
I just checked my data usage. The number seemed high on Aug 1, 2023 00:59 38MB , July 29, 2023 01:56 12MB and 00:56 9MB. I can assure that I'm asleep at these times and my phone is connected to wifi. Please advise.
When one makes a payment, Take the Old system, for the Desktop-Mode PM site, you can view payment history, BUT, for the New System where the Mobile App is concerned, The Desktop-Mode no longer has access to the Payment History, Plus, when adding fund...
I ran over my data allotment for the month and bought the 200MB add on yesterday. Just realized today I'm still not getting data, yet the add on sections only lists my LD add ons, this 200MB is not there. I can download the receipt and it's in the pu...
I will travel to 2 places in USA soon, thinking to get Canada/US plan. However, I will use 2 different iPhones for the same phone numberA few questions1. is there a way to do iOS Esim transfer?2. If not, how to get Esim for second device and keep sam...
My mom went back to China early this year, she took the SIM Card with her to China.In the past, I alway login to her PM account and pay her service every month. after she went to China, I stopped paying the service, however, PM started to charge me d...
I am extremely frustrated by the changing of our accounts to the new eversafe system - it gives no option other than texting a code to the phone. Why do we not have the option to email the code to the account's email!?I am currently in the situation ...
So i wanted to join public mobile so i created an account, i used my email, then created a password then it refreshed so i tried logging into my account, i cant login, the password and email are correct but it says there is an internal issue, please ...
Hi, my account was suspended and my sim card is no longer available, so I'm renewing my services with the eSIM option, but I want the same phone number as the one i had on my sim. I need help with that please.
