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Deep2 · ‎08-13-2023

dust2dust · ‎08-17-2023

Maybe try the lost/stolen function to put the service on hold and then log out and then come back and restart. Then restart the phone.

hTideGnow · ‎08-17-2023

what is your amount due? $10 is enough to cover?

some has problem to have the system to trigger the resume service. Do you see Pay Now and resuem service ? try click on that

or submit a ticket with agent and have them to resume service with your available fund (as long as the $10 is enough)

Deep2 · ‎08-17-2023

I tried rebooting my phone. But services still not started.

Yes it shows a available fund of $10 which I deposited thru my phone from vouchers.

I wanted to start my service but not sure to put in more money or not.

Deep2 · ‎08-14-2023

Yes but nothing happened..

softech · ‎08-13-2023

so, your service is not working now? did you try to reboot your phone?

if you login My Account using Incognito mode, do you see your Account is active? do you see any amount there as Available Fund?

https://myaccount.publicmobile.ca/en/account/overview

Also, check Payment History ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ), do you see it shows the voucher amount added to your account? and did PM used the amount towards renewal?

BKNS27 · ‎08-13-2023

Did you reboot your phone by powering off then back on?

Chalupa_Batman · ‎08-13-2023

Did you do it online or via the phone app?

Sometimes the website has cache issues and won't show the payment.

Try rebooting the phone and see if it works. Also may need to go into network settings and remove Automatic and choose Public Mobile.

Check the app if you have it. If not, download and you can see if your active or not.

Deep2 · ‎08-13-2023

Payment done with voucher, services are still terminated.

Payment done yesterday and today but are being credited in previous expired cycle (8 August)

Voucher payment done but not credited