Lost SIM card

[samsamsa]

Hello,

I left for vacation and lost my SIM card. I tried to connect to my account but the verification codes sends to my old number which I cannot access. I have made a new account and bought a new SIM card though I do not want to keep paying for my old phone plan and I have no way of canceling it. What can I do?

[Priority]

Have you reached out to the Customer Support Agent to see if they are able to assist you from their end? If you verify yourself and your account, they can do almost everything for you from the backend.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

How to receive 2FA code via Public Mobile Phone app

If you’re 6 digit code didn’t work because you no longer have that number or….  Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons.  Send Email works best.

From there you can go into Profile and Manage Your Subscription and you can cancel through there.

Sorry. That last part was for online. But you can still follow these steps above. If I remember correctly I believe it's in the Change Subscription up top and it will allow you to change or cancel account.