@Priority wrote:
Change the Number on your Public Mobile Account back to a new one here:
https://myaccount.publicmobile.ca/en/account/profile/update/phone-number
After you've updated your Phone Number, resubmit the Port Request again and Follow all the steps following this link:
https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number
Put your old Providers SIM Card back into your phone and reply Yes to the Port Request text within 30 minutes.
Keep your old providers SIM inside your phone until it loses reception and than your Public one will be fully functional with your number ported over successfully.
When there is an open porting request, the customer should never change the phone number. This is just asking for trouble. The last thing a customer should be doing is performing a number change when there's an open port request or think that this is troubleshooting technique. Too often, customers don't actually now when porting is complete and if a customers has actually had a successful number porting If by some chance another customers sees this advice and happens to try that when porting was being worked on, this could actually cause loss of the phone number (depending on timing).
Also, as porting has aliready been requested, it can't be just requested again from Self Serve. This will fail 100% of the time.
