a week ago
a week ago
Website is back up. Was able to update my credit card online today and pay. My subscription is reactivated. Thanks to everyone in the community for your help,
a week ago
hi @Sammacg9 you should ask support agent to check if you have not done so
You can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
a week ago
The app still does not work, I still have no service and I haven't recieved any help on fixing the issue. This is ridiculous
a week ago
hi @Insakim999 and all,
My Account is up now. If you still need to access via the browser, you can do it now
a week ago
@Insakim999 wrote:I am needing to pay my bill to restore my service, however, my account page does not appear after being signed in it simply give an error message. I need to pay my bill. This very frustrating..
If using the previous suggestions of using hte Public Mobile app don't let you into your account please use the 611 automatied service to make payment.
a week ago
I am needing to pay my bill to restore my service, however, my account page does not appear after being signed in it simply give an error message. I need to pay my bill. This very frustrating..
a week ago - last edited a week ago
@Sammacg9 wrote:My service has been completely gone all day and I can't sign in to my account to check my subscription. I realise many are having trouble getting in but I'm wondering does everyone also have no service at all.
The smartphone app has remained unaffected for some customers. Please try logging in through there.
a week ago
error message "
{"message":"Unauthorized"}
Why am i getting this message? what's the solution?
a week ago
My service has been completely gone all day and I can't sign in to my account to check my subscription. I realise many are having trouble getting in but I'm wondering does everyone also have no service at all.
a week ago
I've got
{"message":"Unauthorized"} error on 20+ login attempts over 7 hrs as of 9:58 thursday Standard Pacific time, tried different browsers, incognito, also tried the app, ALL get the same failed message. really poor service,
a week ago
Trying your suggestions but, when I try to contact PM Support, I get
{"message":"Unauthorized"}
on the page.
a week ago
@Handy1 wrote:@MGreen96 Website is down right now , but we can still log into the PM app instead .
This has been an ongoing issue for at least 8 hours now! You’d think someone that works for Public Mobile would post an announcement to acknowledge it with an estimated time frame when it will be fixed! Especially since theres been numerous post from Customers that can’t access their accounts on the website!
a week ago
Thanks for letting me know that site is down. Will try again tomorrow.
a week ago
@MGreen96 Website is down right now , but we can still log into the PM app instead . But if you need support and chat bot not working you can send direct message
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a week ago
hi @MGreen96 if you just need to check your account, pleas use PM app
if you need to submit ticket, please use direct message here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a week ago
Neither my wife nor I can log getting the "message:" unauthorized JSON error whenever we try to get to the myaccount page. Attempting to create a support ticket gives the same error page and I can't figure out how/if the chatbot can either log a ticket for me or get me through to a human for help.
Very frustrating.
a week ago
@Stef69 Yes because the website is down right now , but we can still use the PM app to login in instead
a week ago
hi @Stef69
the My Account is currently down for issue
but you might be able to login using the PM app. Please first update the app and login
a week ago - last edited a week ago by computergeek541
Can't login either. Same message (unauthorized) as everyone else.
a week ago
hi @RemmySheda try Reset all networks on your phone and test again
and also try the sim card on another phone
you can also check with PM support and ask them to refresh your account on the system
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a week ago
Greetings!
I have a code for the entry gate in my townhome complex and it worked fine until recently. Now, nothing happens when I press the the number to open the gate, it isn't connecting. All other aspects work fine for all phones in the house but say "check tel line" Anyone know how to fix this?
a week ago
@Lilz Try and clear app cache and try again or uninstall it and reinstall it . But if you can wait till tomorrow the website should be working again . If not and you still can’t log in get support to help you
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a week ago
hi @Lilz yor issue could be different
ask PM support agent to check. Please message them directly here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a week ago
Thanks, the app has never worked for me, even switching phones. I just tried updating and all I get when I log in is the login screen refreshing. Months ago, the error was Forbidden A1.
a week ago
hi @Lilz
the My Account is currently down for issue
but you might be able to login using the PM app. Please first update the app and login
a week ago
@Lilz Yes because the website is down right now , but we can still access the public mobile app instead
a week ago
It's been months now and I've never been able to login. When I click My account all I see is the below.
{
"message": "Unauthorized"
}
No solution has worked.
a week ago
hi @tyee since it is evening hours now, liikely it won't be fixed till tomorrow morning or afternoon
a week ago
Yes, I'll do that so I will wait till the website is back up and running. Any approximation time to get back up?
a week ago
hi @tyee actually if you prefer to use the web to activate, you can
you can use the web on your laptop and go as far as the payment step
once you are done with payment, you will download PM app and login and continue the activation there (phone number step). So with this approach, you don't have to enter credit card on the phone