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Get error when I try to login to my account

JusWundrin
Great Neighbour / Super Voisin

Need to change my payment info. When I go to Account I get sent here:

JusWundrin_0-1731618702809.png

 

91 REPLIES 91

BU_1
Good Citizen / Bon Citoyen

Website is back up. Was able to update my credit card online today and pay. My subscription is reactivated. Thanks to everyone in the community for your help,

hi @Sammacg9 you should ask support agent to check if you have not done so

You can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sammacg9
Great Neighbour / Super Voisin

The app still does not work, I still have no service and I haven't recieved any help on fixing the issue. This is ridiculous 

hi @Insakim999 and all,

My Account is up now.  If you still need to access via the browser, you can do it now


@Insakim999 wrote:

I am needing to pay my bill to restore my service, however, my account page does not appear after being signed in it simply give an error message. I need to pay my bill. This very frustrating..


If using the previous suggestions of using hte Public Mobile app don't let you into your account please use the 611 automatied service to make payment.

Insakim999
Great Neighbour / Super Voisin

I am needing to pay my bill to restore my service, however, my account page does not appear after being signed in it simply give an error message. I need to pay my bill. This very frustrating..


@Sammacg9 wrote:

My service has been completely gone all day and I can't sign in to my account to check my subscription. I realise many are having trouble getting in but I'm wondering does everyone also have no service at all.


The smartphone app has remained unaffected for some customers. Please try logging in through there.

Lucky77777
Great Neighbour / Super Voisin

error message "

{"message":"Unauthorized"}

Why am i getting this message?  what's the solution?

Sammacg9
Great Neighbour / Super Voisin

My service has been completely gone all day and I can't sign in to my account to check my subscription. I realise many are having trouble getting in but I'm wondering does everyone also have no service at all.

tv1000
Great Neighbour / Super Voisin

I've got 

{"message":"Unauthorized"} error on 20+ login attempts over 7 hrs as of 9:58 thursday Standard Pacific time, tried different browsers, incognito, also tried the app, ALL get the same failed message. really poor service,

RemmySheda
Great Neighbour / Super Voisin

Trying your suggestions but, when I try to contact PM Support, I get 

{"message":"Unauthorized"}

on the page. 


@Handy1 wrote:

@MGreen96  Website is down right now , but we can still log into the PM app instead .


This has been an ongoing issue for at least 8 hours now! You’d think someone that works for Public Mobile would post an announcement to acknowledge it with an estimated time frame when it will be fixed! Especially since theres been numerous post from Customers that can’t access their accounts on the website!

MGreen96
Great Neighbour / Super Voisin

Thanks for letting me know that site is down.  Will try again tomorrow.

@MGreen96  Website is down right now , but we can still log into the PM app instead . But if you need support and chat bot not working  you can send direct message 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hi @MGreen96 if you just need to check your account, pleas use PM app

if you need to submit ticket, please use direct message here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

MGreen96
Great Neighbour / Super Voisin

Neither my wife nor I can log getting the "message:" unauthorized JSON error whenever we try to get to the myaccount page.  Attempting to create a support ticket gives the same error page and I can't figure out how/if the chatbot can either log a ticket for me or get me through to a human for help.

Very frustrating.

@Stef69  Yes because the website is down right now , but we can still use the PM app to login in instead 

hi @Stef69 

the My Account is currently down for issue

but you might be able to login using the PM app.  Please first update the app and login 

Stef69
Great Neighbour / Super Voisin

Can't login either. Same message (unauthorized) as everyone else.

hi @RemmySheda try Reset all networks on your phone and test again 

and also try the sim card on another phone

you can also check with PM support and ask them to refresh your account on the system 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

RemmySheda
Great Neighbour / Super Voisin

Greetings!

I have a code for the entry gate in my townhome complex and it worked fine until recently. Now, nothing happens when I press the the number to open the gate, it isn't connecting. All other aspects work fine for all phones in the house but say "check tel line" Anyone know how to fix this?

@Lilz   Try and clear app cache and try again or uninstall it and reinstall it . But  if you can wait till tomorrow the website should be working again . If not and you still can’t log in get support to help you 

submit ticket with support . using the chat bubble bottom right of screen 

 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hi @Lilz yor  issue could be different 

ask PM support agent to check.  Please message them directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Lilz
Good Citizen / Bon Citoyen

Thanks, the app has never worked for me, even switching phones. I just tried updating and all I get when I log in is the login screen refreshing. Months ago, the error was Forbidden A1.

hi @Lilz 

the My Account is currently down for issue

but you might be able to login using the PM app.  Please first update the app and login 

@Lilz  Yes because the website is down right now , but we can still access the public mobile app instead 

Lilz
Good Citizen / Bon Citoyen

It's been months now and I've never been able to login. When I click My account all I see is the below. 

{
"message": "Unauthorized"
}

No solution has worked.

hi @tyee since it is evening hours now, liikely it won't be fixed till tomorrow morning or afternoon 

tyee
Great Neighbour / Super Voisin

Yes, I'll do that so I will wait till the website is back up and running. Any approximation time to get back up?

hi @tyee actually if you prefer to use the web to activate, you can

you can use the web on your laptop and go as far as the payment step 

once you are done with payment, you will download PM app and login and continue the activation there (phone number step).  So with this approach, you don't have to enter credit card on the phone 

Need Help? Let's chat.