Help! Cannot connect to network!

[PrinceCynthia]

I have been trying for a week! Is there an online chat I can speak with a person! Simon is NO help! 

I have followed all the steps!

HELP! 

[PrinceCynthia]

I finally managed to get a ticket submitted. Just waiting to hear back. 

thanks for the help! 

[Spudster · Accepted solution]

@PrinceCynthia 

Here's how to contact the customer support agents - they can help.

Use option # 2 as a direct messaging  option if you are having troubles navigating the ticketing process in option #1

There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.