Password not working

[chmkashmir]

Hi the password I Have for my account isn’t working and I have a double problem because awhile back my hotmail account locked me out. I can send but not receive emails. So in order to get a password reset I would need to get an email from that hotmail. Ugh. Not sure what to do. 

[Meow]

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@softech wrote:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance,

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This is not correct.

There is no bubble in the lower right corner of the screen.

[chmkashmir]

Thanks so much 

[BKNS27]

@chmkashmir 

CS_Agent can help you to change your password and to your new email address.

Try contacting by SIMon Chatbot and type create a ticket or private message them on this Community page.

[softech · Accepted solution]

@chmkashmir   you can ask PM support to reset the password for you, or even change the username (email address) if you want to .  To open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there