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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27198 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39209 Views
  • 185 replies
  • 29 Bravos

Resolved! Account Suspended?

I realized yesterday my phone wasn’t working, so I went into my account and saw it was suspended/deactivated!  It was on my renewal date!  So, I made a payment like it asked me to.  My phone worked for 5 minutes and then went back to being suspended....

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Bebabno by Good Citizen / Bon Citoyen
  • 1665 Views
  • 16 replies
  • 0 Bravos

iMessages using wifi

I just set up my Public Mobile account.  I purchased the $25 plan, so I do have some data; however, I want to set it up such that any iMessages sent/received while in wifi DO NOT use data.  I'm assuming that is doable, without having to turn of cellu...

tasha_pm by Great Neighbour / Super Voisin
  • 849 Views
  • 6 replies
  • 0 Bravos

Resolved! paying for services by interac

Can I make payments on the account for xxx-xxx-xxxx by interac e-transfer>? Edit:  Phone number redacted by will13am.  Please do not post personal information in the public forum.

jacknightart by Great Neighbour / Super Voisin
  • 1244 Views
  • 7 replies
  • 0 Bravos

No Data

I am on the $50 plan, I had no mobile data, just wifi for this entire month and still don't. Does anyone know Who I shoulf talk to, to have sonething done about this?

Stuccoman by Great Neighbour / Super Voisin
  • 1047 Views
  • 9 replies
  • 0 Bravos

Resolved! Locked out password

Hello, I forgot my password and now locked out.  Thanks in advance

hotplate by Great Neighbour / Super Voisin
  • 1264 Views
  • 6 replies
  • 0 Bravos

Resolved! notice on overview page

I noticed this on my overview page; My account is current. What does this mean ?Account Status: Plan Expired 

Quester by Great Neighbour / Super Voisin
  • 856 Views
  • 3 replies
  • 1 Bravos

Bravo Button *

Hello all, There have been some suggestions to get rid of the bravo button altogether. If this is the direction you would like to go in it can be easily remedied.  Go into your profile, then click on preferences, then on Bravos. You can choose to hid...

Naepalm by Mayor / Maire
  • 903 Views
  • 5 replies
  • 0 Bravos

Resolved! Selecting Preferred Network Types - Finding 3G

Hello everyone! So after reading that data actually gets throttled to 3G speeds on an LTE network, and being connected to a 3G network might actually result in faster speeds; I was wondering what I needed to select on my phone in order to make this h...

PilotCass by Good Citizen / Bon Citoyen
  • 5968 Views
  • 23 replies
  • 0 Bravos

404 Error during activation

Hi there, I was attempting to active service with Public and was porting a number in. At the last step of the activation, I clicked activate and received a 404 error. Unfortunately I could not refresh or back out. Currently, the Public SIM card does ...

jordanhorvath by Good Citizen / Bon Citoyen
  • 2746 Views
  • 15 replies
  • 0 Bravos

Resolved! Transfert de numéro filaire

J'ai fait la demande de transférer mon numéro de téléphone résidentiel vers mon cellulaire il y a 2 jours. Je peux faire des appels maintenant, envoyer et recevoir des textos mais quand on m'appelle à mon numéro de résidence ça sonne encore à la mais...

Dom123 by Great Neighbour / Super Voisin
  • 1623 Views
  • 8 replies
  • 0 Bravos

Urgent asking

I am a customer using Public mobile. I set up Auto payment when I register my sim card and it was paid last month. I changed my plan on May 30 because I need more time to call. And the charge for June 1st is not paid and the phone is not working. As ...

trueyounglim by Great Neighbour / Super Voisin
  • 714 Views
  • 4 replies
  • 0 Bravos

Porting number didint work

I signed up and the porting didn't work. Can send texts and calls but cant receive either. Help!

ColDog by Great Neighbour / Super Voisin
  • 1160 Views
  • 7 replies
  • 0 Bravos

Resolved! Bill summary

Is there a way i can get the summary of my bill with the address and all like other providers?

asidhu61 by Great Neighbour / Super Voisin
  • 1074 Views
  • 5 replies
  • 0 Bravos

PORTABILITY PROBLEM URGENT - porting number

I want to move to freemobile from my number of public mobile . BUT their service can't find my number in database that I have since year and half. I want emergency help as I'm not anymore available in my main line and THERE IS NO ONE TO TALK WITH IN ...

AMIRPM by Good Citizen / Bon Citoyen
  • 2502 Views
  • 34 replies
  • 0 Bravos

Huawei mate 10 pro

Hello all,  Do you know if the Huawei Mate 10 pro is good with the abonnement or not ? Thanks for your return.    

Marcellin375 by Great Neighbour / Super Voisin
  • 549 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting a number

Need to port a number and the SIMbot format not working. Get error message when trying to submit a ticket. Very frustrating

Courtfam5 by New Neighbour / Nouveau Voisin
  • 731 Views
  • 3 replies
  • 0 Bravos

VOIP calls

I'm not sure if this is a Public Mobile, VOIP.MS or Zoiper (softphone) issue, but recently I'm unable to hear the incoming caller when connected to my VoIP provider over PM LTE. I can still make and receive calls. I've played around with many of the ...

PBRick by Good Citizen / Bon Citoyen
  • 1476 Views
  • 9 replies
  • 0 Bravos

Roaming add on.

Hello. I pretty much used up my 2g roaming and I’m crossing the border today and need my roaming. Do I need to purchase the bundle pkg roaming, talk and text. And does it work on data as well. It’s not very clear. And I only really need it for today ...

mellondon by Model Citizen / Citoyen Modèle
  • 1437 Views
  • 16 replies
  • 1 Bravos

Change of Plan

I want to switch to another viable plan but when i select the option, get the message that I need to deposit more funds even though the newer plan is cheaper

m87ie by Good Citizen / Bon Citoyen
  • 1367 Views
  • 9 replies
  • 2 Bravos

Refer a friend problem.

Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.

pedwards by Good Citizen / Bon Citoyen
  • 869 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone won't work - AutoPay account

Hi Everyone Been with Public Mobile now for 6 months and have loved the service but have come up against my first major issue. For some odd reason, both my husbands and my accounts are deactivated - even though they are auto paid and have been since ...

sulynsi by Good Citizen / Bon Citoyen
  • 1494 Views
  • 9 replies
  • 0 Bravos

Resolved! Port request "transfer in landline number from bell.

HiI am trying to replace my PM number with my bell landline number. so far I have been advised by chat-box that I need assistance from the community and must submit a ticket.I opened a community account and tried making or posting a ticket without su...

JBLT33WHT by Great Neighbour / Super Voisin
  • 1390 Views
  • 8 replies
  • 0 Bravos

Resolved! Carry over credits

Hi, I’m coming up to my second month soon, and was wondering if rewards earned remain as a credit if not used. I’m moving to the $25 plan as I will continue working from home, though currently have around $32 in credits, plus a couple referral reward...

Carniam by Model Citizen / Citoyen Modèle
  • 1074 Views
  • 9 replies
  • 2 Bravos
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