[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! overcharge and cannot submit a tiicket
i accidentily topped up my accounts and tried changing my plan and was billed three consecutive months 127.68$ in total but 116.00$. please help
Resolved! I got locked out of my account
Hi! can someone help me? I need to make a payment, my service was due and it got suspended. I wanted to make the payment but got locked out of my account . I have waited over three hours and when I tried it says to wait an hour more and so on! Thank ...
Cancel service
Good day, my cousin has an account with Public that need to be canceled as she passed away on the 23rd of March. How do I proceed?
Resolved! No signal
I just activate my number and there is no signal. Can not make a phone call
Resolved! Text message states 75% used but account shows lots left
Got this text today this is what my account looks like this text happens constantly. So frustrated and no way to call anyone about this. Ready to find a new carrier
Resolved! Certified pre-owned phones
I am a Public Mobile customer and am considering buying one of their certified pre-owned phones for my wife. She is not however a Public Mobile customer. Will the phone work with her carrier?
Resolved! Reset
Security question forgotten, locked out
No mobile data service notification
I'm getting an alert of data temporary turned off by operator. Is there service issues or upgrades being done on the Fraser Valley towers?
Anyone else having data issues?
So I've checked that I haven't used up my data for the month and I also still have remaining additional data usage from bonuses in the past and yet my phone keeps showing this alert that says "your data has been turned off by your phone provider". I ...
My public phone account
Recently I received a new credit card which I went into my account and public mobile and changed and registered it. Now this months payment is coming up and was told that they couldn’t take a payment!!today I went in and made a one time payment on my...
Resolved! Data is off but still being consumed
My data is off but every time my monthly plan renews it still says 75% of data used already. what is happening?
Resolved! Payments
Why did you not take out the automatic payment from my account in March?
Poor connectivity
Within our home, our connectivity to the Public Mobility Network in our home has been reduced to one bar - sometimes zero bars. We can not make or receive calls with our cell phones and have to go outside onto the parking lot. Even then the signal ...
Out of service notification 6UT1
For the last few days I've had the same problem. Trying to phone my son, I get a notification that says his number is out of service (code 6UT1), However, his phone is working fine. We are able to text and I have no issues with any other number.Any i...
Resolved! Text fm eMail Compose Page
How to send Text to Mobile number fm gMail eMail compose page?Thanks.
Resolved! Reset password
I was able to register for community account, but cannot signin to self-service.Password reset does not work. Account is already registered.Can someone please help me?
I can't call out......
Help, my outgoing calls not going through. And I just got the line, its jus two weeks usage. Thanks
Account
I need my account back
Slow to receive text message
sometimes it took 30 mins to receive a text message. eg, when my wife texted me"going home", 30 mins later the message still not received when my wife got home
Resolved! Need some help "Getting Started" - have read docs - confusing and looking for simple clarity
Hi All, Wow the docs seem horrible for this, so it's either that or I am simply missing some super obvious thing. Have to say as a developer that some error messages when validating forms are awful. An error should not talk about you using the wron...
Resolved! Incorrect billing
Money was charged to my Visa which I believe was in error. Need to speak to someone urgently regarding this. My only other option (according to Visa) is to report it as fraudulent activity. I do not wish to do this but have no other option unless ...
Resolved! Please help...
Am I slow or... lol... I thought when I purchased a 25$ plan I receive 500 gb of data plus 500 gb bonus data... but every month I only receive 500 gb... not sure what to do about this situation... ugh 履
Resolved! Transferring of Data and/or Add-on's to another existing Public account
So, here is my dilemma.I have 2 Public mobile accounts. Each with their own email address. 1 account has 6+ GB of data available from promo's and add-on's, but I hardly use that number anymore.The other account is used everyday for calls, SMS, and ev...
Resolved! Help sign up error by tech
Hey I recently signed up with you guys but the tech at the store made a error when creating my account and forgot to put the my bonus 2gb promotion code in. He called public mobile and they said that you folks can fix it with no problem. I just would...
Resolved! Resume a suspended account
Hello, I paused my account because I was travelling for more than 90 days. I am back in the country now 4 months later and looking to enable my account again. How can I do this? My login has been disabled. Thanks.
Resolved! New Account Number Porting - Over 90 Minutes....
Hi, How do I request a new port over for my phone number from Freedom to Public? I forgot to keep my old sim in to complete it and it's been over the 90 minutes. I cannot receive incoming calls now. Thanks.
Resolved! SIM card purchased online and delivery
Hello, I purchased a SIM card online on March 24th at 10 am, and I got the notification on March 28th about the shipment being on the way, however I was not provided with a tracking number in order to know where my SIM card is. I know from the Public...
Resolved! Reactivate
I need help reactivating
Resolved! Easyfone a1 MMS not working
Hi There,I just purchased an Easyfone Prime a1 with a Public Mobile plan... Here's what's going on... SMS workingWeb-browser workingMMS not working... can't send or receive picture messages Here are my network settingsUsername: BlankPassword: BlankAc...
