@Teresascobie if you login to My Account, you would be able to check which credit card PM has it on file, old or new. If you login to My Account , go to Payment->Automatic Payment, you should see the card number there:
PM can only keep one credit card at a time. So, if the old one is showing there, likely it was never updated. Please update your credit card and make a manual payment to renew the service
If you do not have valid credit card on your account, your service will be suspended due to no payment at renewal date.
First you have to update your CC and then manually pay and restart service.
To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.
Once payment is completed, logoff and reboot the phone. Service/plan should automatically reactivate.
If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log-out/in. Resume your service. Your plan should automatically reactivate.
https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan
