Device not working

[Lgillis]

Hi

my service seems to be stopped. I can’t call or text or get online.

can you tell me what’s going on?

[esjliv]

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@Lgillis wrote:

Hi

my service seems to be stopped. I can’t call or text or get online.

can you tell me what’s going on?

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@Lgillis  - turn your phone off for a couple minutes. Then power it back on.

Also, try removing your SIM card then reinserting it, this helps to reset the sim if it shifted slightly and will also reping your network.

[BKNS27]

@Lgillis 

There might be a Telus outage in your area.

Check:

https://istheservicedowncanada.com/status/telus/map 

[darlicious]

@Lgillis 

Was your renewal last night?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[dust2dust]

Try devicecheck.ca just in case.

What recording do you get when you dial 611?

[softech]

@Lgillis  did you try to login to My Account and confirm if the account status is Active?

If it is Active, try your SIM on another phone if possible.  If you have no other phone, try to reseat the SIM

If your account status is Suspended, it could be an Autopay failure.  You will need to make a manual payment then.  Go to Payment Tab, One time Payment and use the option "Other (Enter the desired payment amount)" and then manually enter the plan amount and submit the payment that way.

  Let us know if you need any  help.